I have stayed in many hotels all over the world and I have never in my life received a more inhospitable welcome than I did today from a young lady at the front desk. She seemed to be what can only be disgusted that I had made my booking through bookings.com
I even wanted to book another room to add to our original booking she was not at all helpful and even recommended I book my extra room through bookings.com which I did for $60 cheaper than what she quoted me). Gone are the days when front of house would have welcomed another sold room. I have also worked in the industry her attitude was appalling and I will not be returning. Not that she could care less. She allocated me a room that was looking a at brick wall this room was booked three months ago. The extra room booked on arrival had a beautiful view of the city, there is no way they were at 100 occupancy her allocation was clearly a power play. I called in the morning to ask about on site parking at no stage did anyone mention a cost. When I arrived and asked where parking was she informed me it was $30 come to find out $5 dollars more than stated on the room information sheet she handed me. I highly recommend she is transferred to a back of house position.
In a positive note I received a call from Ben the manager with 8 hours of giving this feedback he was extremely professional and appeared very genuine and wanting to resolve the issue which I appreciated. Unfortunately the damage has been done we spent just shy of $600 at the hotel and we will not be returning.
(Read More)
See all hotels in Adelaide
