All was very clean and LOVED the holiday decorations in room and lobby! Always had coffee, wassel, cocoa and hot tea packets. Only thing that was bad was maintenance needed to enter our room to fix hot water heater in another room. They brought 2 guys AND the wife and kid into our room! Totally unacceptable! We paid a lot of money to stay here. They requested to cone back multiple times on our last stay as we were ready to go out for the evening! We felt very violated and privacy for us as well as our stuff just seemed taken from us on what was a perfect stay! We were told the "family" was contracted help! We told the front about this. They didn't know but als9 didn't offer compensation as a discount or anything for mistake. We saw them in elevator when going out for the night, who knows if they went back in?!! They knew we were leaving for the night. This does NOT need to happen to anyone else. Yes, we opened the door and let in what we thought would be 1 maintained person but there was an entire family..with mother and young kid! They asked if could come back when we would be out for evening..ind you, it wasn't to fix OUR hit water but a neighboring unit! We were nice for 1 but really?! I hope this doesn't happen in the future.
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