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Novotel Kolkata Hotel and Residences

New Town (1 kms from Biswa Bangla Gate)

Ranked 4 out of 19 5 star hotels in kolkata

7.7
(1809 reviews)

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About Novotel Kolkata Hotel and Residences

Novotel Kolkata Hotel and Residences is a luxurious 5-star establishment located in the heart of Kolkata. With its modern decor, comfortable rooms, and well-maintained amenities including a gym, pool, and spa, it is the perfect choice for both business and leisure travelers. The level of service provided by the staff is exceptional, ensuring a pleasant and unforgettable stay. The hotel's central location offers easy access to various attractions, dining options, and shopping opportunities. Guests can enjoy hygienic and delicious food, particularly the fish served in the meals. It provides a remarkable experience with its beautiful facilities, warm hospitality, and top-notch service.

Top Facilities

parking

bar

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Location & Nearby Places

New Town (10.0 Km from city center)

CF 11 Action Area, 1C New Town, Rajarhat,

15 Nearby Attractions

Snow Park

0.2 km

Aquatica

2.0 km

Eco Tourism Park, Kolkata

2.6 km

Nalban Boating Park

3.5 km

Nicco Park, Kolkata

4.1 km

Wet-O-Wild

4.1 km

Central Park

4.8 km

Salt Lake Stadium

5.5 km

Baabur Haat

7.5 km

Science City Kolkata

8.0 km

Shobhabajar Rajbari

9.9 km

Gitanjali Sports Complex

10.0 km

Mohunbagan Stadium

10.0 km

Marble Palace Mansion

10.4 km

Jorasanko Thakur Bari

10.5 km

See All Attractions

All Facilities for Novotel Kolkata Hotel and Residences

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities Themed dinner nights, Cooking class, Billiards, Golf course (within 3 km).
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet bowls.
Safety features Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Lockers, Key access, Key card access.
Common areas Sun terrace, Games room, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Pool and wellness Hammam, Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Hair cut, Make up services, Massage, Kids' pool, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Fitness classes, Light therapy, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Massage chair, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Hair treatments.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Parking garage, Electric vehicle charging station, Airport pick up.
Outdoor & View Terrace.
Bath/Hot spring Open-air bath.
Shops Barber/beauty shop.

Guest Ratings For This Property

7.7
Based on 1809 Reviews
100% verified reviews

Comfort

8.4

Cleanliness

8.3

Value For Money

7.6

Facilities

8.0

Guest Reviews

Saumya
review category business travellers
7.0
Good
Ok
Not happy with hotel staff behaviours . House keeping persons are very good and polite . Front desk not at all .
Front office persons behaviour .

Published on 04 Jan 2024

Ajay
solo traveller
7.0
Good
Good
Overall decent experience in Novotel in Kolkata. Staff are very good and friendly. But food was not good .

Published on 03 Jan 2024

Rajadutta
family with young children
9.0
Superb
Our 2024 party in Novotel
Mr. Ibrahim from front desk was very professional, taken hassel free check in of ours. He fulfill our all request. Mr. RAJDEEP from "The Square" was excellent, he did very good service. For this excellent service from him we will visit very soon. Thank you
Room service lady order taker need lots of training about guest handling. She is very rude amongst guests directly said NO towards us. Also we ordered for 1ready-made coffee with 2cups, the lady firstly said NO ready-made coffee is not possible after that she said extra cup is inside room minibar. Very disappointing this.

Published on 02 Jan 2024

Shubham
family with young children
10.0
Exceptional
Quality Price of value Staff's behaviour
Rooms and lobby
NON

Published on 02 Jan 2024

review category business travellers
8.0
Very good
Very good
Goog
Parking

Published on 02 Jan 2024

Shromona
family with young children
5.0
Passable
Good Property but Poor Staff Service!
I liked the location, which was right next to Axis Mall. The room and bathroom were also big and spacious.
I didn't like the cleanliness. The coffee mug had coffee stains in it. The staff at in-room dining were horribly slow at providing the food, and in the morning, when I called to order breakfast, they didn't even answer my call at all! I had to end up going down to the Caf and ordering food to be sent up to the room, which took yet another 40 minutes to show up! The price for food and drinks is also exorbitant for the quality served. Many of the staff are deaf and mute, which even though it is a wonderful opportunity to provide job opportunities for them, they have not been given adequate training in order to address guest needs or even attempt at aiding guests, and I found myself having to be transferred numerous times to various places and staff members until I could find someone who could understand what I was saying in order to place a simple request. The check-in process was haphazard and chaotic, with the staff running around all over the place. For a hotel of this standard, the behaviour and upkeep of the staff was very disappointing and unprofessional.

Published on 01 Jan 2024

Shamik
family with young children
8.0
Very good
Good to stay
Location
Kids playing activities

Published on 01 Jan 2024

Deepanwita
young couple
8.0
Very good
The property was really pretty and the stars for really friendly and well spoken. Everyone had a good attitude and guide
A beautiful hotel with marvellous view.

Published on 01 Jan 2024

Bijoy
group
9.0
Superb
Superb
Overall it was good

Published on 31 Dec 2023

Prasenjit
family with young children
6.0
Pleasant
Pleasant
The location, the cleanliness and lobby area which host the reception, cafe and restaurant.
To start of with, my review could be harsh as I would compare to various other A grade hotels where I have stayed during my travels to around 12-13 countries in the world. For sure the staff was good and polite, but there is some level of improvement which management should think off; which are 1. In room dining pricing: I found the pricing of in room dining menu exorbitant high. The management is free to quote any price as I understand the quality of food is good, but when I ordered a single cup of hot chocolate and a bread portion with butter and jam for my son, it costed me in 4 figures (inINR). Which I feel is just doesnt justify the price and the food ordered. 2. Wee hours support by the staff: - The AC of my room wasnt working so I called the guest services to send a technician to check it at 4 am. I waited for 30 mins and no one turns up. Upon calling back the guest service, it seemed the person missed informing the technician on the floor to visit us. Hence, we spent another 30-40mins in sweat in wee hours anticipating the technician to come over. - Commitment of Concierge service: I booked airport transfer early morning for 630am and asked the concierge for a wake up call at 515am, which I never received. I was lucky to set up my own personal alarm and not rely on the hotel staff to wake me up or else I would have missed my flight. So if you plan to rely on hotel staff to wake you up, its at your own risk. When I later called the front desk to check why I was not woken up, apparently I was told that no one informed the night shift front desk person for the wake up call. I would expect concierge to do there job of proper shift handover protocols. 3. I asked for a non smoking room, however, the room I received had a strong constant odour of smoke in the air, which was unpleasant. Management should check on this. And lastly, 4. I had to remind and follow up with the hotel staff multiple times to refill the toiletaries (shower gel etc) .

Published on 30 Dec 2023

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