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Resort

Medina Palms

Ranked 10 out of 30 5 star hotels in kenya

8.8
(176 reviews)

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Top Facilities

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Location & Nearby Places

3.8 Km from city center

Turtle Bay Road

1 Nearby Attractions

Watamu Marine National Park

4.3 km

All Facilities for Medina Palms

Category Facilities
Activities Happy hour, Water sport facilities on site, Bike tours, Walking tours, Windsurfing, Cycling, Beach, Snorkelling, Canoeing, Golf course (within 3 km), Fishing, Table tennis, Diving, Hiking.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Family rooms, Facilities for disabled guests.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility Toilet with grab rails.
Room Amenities Air conditioning, Infinity pool, Shallow end, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Ironing service, Daily housekeeping, Laundry.
Services & Extras Key access.
Common areas Sun terrace, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Tour desk, Private check-in/check-out, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Mobile app for room service, Physical distancing rules followed.
General Private parking, Free parking, Parking, Parking on site.
Entertainment and family services Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Public transport tickets, Shuttle service (additional charge), Shuttle service, Airport pick up.
Pool and wellness Outdoor pool (all year), Swimming pool, Private beach area, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Pool with view, Fitness classes, Light therapy, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Sun loungers or beach chairs.
Outdoor & View Terrace.

Guest Ratings For This Property

8.8
Based on 176 Reviews
100% verified reviews

Comfort

9.2

Cleanliness

9.3

Value For Money

8.5

Facilities

9.0

Reviewers Mention About Medina Palms

Medina Palms received positive reviews for its villas, communal areas, and beach. The staff provided exceptional service and were always friendly and helpful. The hotel was clean and well-maintained, (Read More) with beautiful gardens and pools. Guests enjoyed the activities offered, such as kayaking and dolphin tours. The food and drinks were highly rated. Some suggestions for improvement included updating sun loungers and improving ventilation in ground floor rooms. Overall, guests felt comfortable and at home during their stay and would recommend the hotel.

Guest Reviews

Shirley
group
10.0
Exceptional
Best and comfortable
I had a pleasant stay staff were kind and friendly especially Vivian and Silas the best
None

Published on 25 Dec 2023

Abdulmalek
family with young children
8.0
Very good
Satisfactory but not wow.
Not great variety, presentation. Seen much better breakfast buffets elsewhere.
Short-staffing, slow food and beverage service and tardiness of the driver - hotel transport booked by us. Food and beverage prices higher than neighboring hotels.

Published on 23 Dec 2023

Japhet
young couple
9.0
Superb
Lovely escape with amazing staff.
The breakfast was good, enough choice and plentiful. The coffee was very good. Unfortunately the Mahamurri and other pastries did not appear to be fresh. The omlettes and pancakes were very good. The beach was unusable due to the huge amount of seaweed which was disappointing. The general areas pool etc were lovely and the beach bar was great for a sundowner. We enjoyed our stay and hopefully will return. The staff were amazing.
As above the pastries in the breakfast restaurant could be better and the seaweed was way too much you couldnt even walk on the beach infront of the hotel as the seaweed was so deep, but maybe this was due to the rains.

Published on 21 Dec 2023

Marggy
family with young children
10.0
Exceptional
Excellent Beach Hotel In Watamu.
The Hotel Have Several Swimming Pools With Different Depth.
Food And Drinks Abit Pricey.

Published on 16 Dec 2023

Stathi_k
young couple
10.0
Exceptional
Loved it!
Everything!
It was perfect

Published on 17 Nov 2023

Bessi
family with young children
10.0
Exceptional
My Medina palm review
The hotel, the staff, the pools and amenities.
The beach which was full of seaweeds while at 7 minutes by tuk-tuk, there is a beautiful beach nobody told us about Gadora beach - Public beach. Otherwise, it was a nice and pleasant trip.

Published on 02 Nov 2023

Kemi
group
8.0
Very good
Overall we enjoyed our stay. Thanks to the staff for helping with all our queries
Friendly and helpful staff. Rooms were cleaned daily.
The colour of the towel is brown although clean, I felt uneasy using those towels.

Published on 17 Oct 2023

T
group
10.0
Exceptional
amazing stay
amazing
friendly staff

Published on 10 Sep 2023

Anilkumar
group
10.0
Exceptional
Excellent
Service
The beach

Published on 02 Sep 2023

Lisa
young couple
8.0
Very good
very relaxing
the room was amazing and we got a free upgrade
food was okay, could have been better

Published on 13 May 2023

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