West Cliff Inn, A Four Sisters Inn

The woman who checked us in was so rude that I wished we could have left. We would have if we wouldn't have been charged. We were greeted in the porch with questions about why we were parking in the lot. When I replied because we were checking in, we were then ignored. When we checked in the night before Thanksgiving, the woman at the desk demanded we pay in full. We explained we had already paid through booking.com in full. We showed our receipts and confirmation emails and even banking info. She ignored us and handed back our card, saying we had to still pay in full, and she already charged us. Then we had to argue back and forth about how she overcharged us $1100. She was unwilling to budge and kept saying to call booking.com to sort it out. After several uncomfortable minutes, she said she'd call her manager. The manager confirmed what we had said and she needed to give us a refund. She got off the phone and said nothing and got up and walked away. No apology for overcharging us $1100 or offering a solution. Just flat out walked away. Our keys were on the counter, so we let ourselves into our room. We were not checked in, not told about breakfast, not told about happy hour in the lobby, or anything else about our stay. We spent the next 4 days missing out on the amenities and trying to piece together what was offered at the hotel. The next morning, I saw the woman again and said, "Happy Thanksgiving." She ignored us and walked away. That same morning, we asked the woman serving breakfast if we could purchase mimosas. She said, "No, we don't do that. " This was a little confusing because the lobby has a case of wine and champagne for sale, and it's also mentioned you can buy mimosas with breakfast on the website. The hotel was gorgeous, and we were so excited to stay here before our arrival. This check in experience completely overshadowed anything good about the place.