The Westin La Paloma Resort & Spa, Tucson

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All Facilities for The Westin La Paloma Resort & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Tennis equipment, Cycling, Tennis court, Movie nights, Golf course (within 3 km), Horse riding, Hiking.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Visual aids: Braille, Facilities for disabled guests, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities	Heated pool, Air conditioning, Heating, Safety deposit box.
Food & Drink	Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, Smoke alarms.
Cleaning services	Ironing service, Daily housekeeping, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Outdoor fireplace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Valet parking, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Parking, Parking on site.
Entertainment and family services	Kids' club, Babysitting/child services.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Foot massage, Hair cut, Make up services, Massage, Kids' pool, Water slide, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Fitness classes, Fence around pool, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Spa lounge/relaxation area, Waxing services, Hand massage, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport	Car hire, Shuttle service, Shuttle service (free).
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

7.9

Based on 293 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.6

Facilities

8.3

Reviewers Mention About The Westin La Paloma Resort & Spa

A guest enjoyed their stay at The Westin La Paloma Resort & Spa, citing the pool facilities, proximity to hiking trails, and relative cost as reasons for choosing the resort. However, they wish they (Read More)had researched the room layout better as their room had no view and was far from amenities. The cleanliness of the rooms and bathroom was also inconsistent. Some guests praised the staff and maintenance of the resort, while others mentioned issues with pool staff, dining reservations, and electrical problems. Overall, the location and grounds were beautiful, but some improvements are needed.

Guest Reviews

Pearce

family with young children

10.0

Exceptional

Pool Jaccuzi ND ROOMS

ALL GOOD

Published on 02 Jan 2024

Janice

young couple

10.0

Exceptional

The resort is beautiful and we enjoyed every minute of our stay.

All members of the staff were professional, friendly and very helpful. We appreciated the golf cart ride and help with getting luggage to the room. The check in clerk was very helpful with our room choice.

For some reason we were unable to receive retired military rate upon check in.

Published on 27 Nov 2023

Magdalena

young couple

10.0

Exceptional

Pool is amazing, love the pool bar, the food in the restaurant very good with a great server, We enjoy our 17th wedding anniversary, plus they gave us a free cheesecake. Thank you for a great memories and we will coming back again.

None

Published on 23 Nov 2023

De

family with young children

7.0

Good

The property was beautiful. The beds were super comfortable. Overall, it was fun and relaxing.

The shower water was super hot, making it uncomfortable to shower. The water slide was closed.

Published on 23 Oct 2023

Anonymous

solo traveller

9.0

Superb

Clean big rooms

Both

Published on 09 Oct 2023

Kassandra

family with young children

3.0

Poor

Disappointing

Location and cleanliness was good.

Most disappointing trip ever. I used to live in Tucson and loved this location but it has really gone down Hill in terms of management. First off we checked in 3 hours late because of a power outage. They literally couldnt find one of our reservations and then couldnt assign our other room because of the outage. We hung around the hotel but because there was some thunder the pool was closed. Food while we hung out was minimal and no good options for kids. I think the worst part was the pool manager. He kept harassing us because a family in a cabana was complaining that our kids had pool toys and they didnt bring theirs. I get there may have been a rule about this we werent aware of but once they let us know we put the toys away. The manager was so rude and condescending he said we should have read the information about it when we checked in. Mind you they didnt give us ANY information upon check in as they were barely able to check us in do you power outage. He kept coming around and policing everything we did, and the dad in the cabana paid more attention to what we did then what his own kids were up to, it was weird and creepy. We finally just left. Also a 60 dollar random charge appeared on my card for no apparent reason. I tried endlessly to get someone on the phone and was unable to. Up until now almost a month after still unresolved. At this point I basically ate the charge, definitely a very horrible and disappointing experience, will probably not stay here again.

(Read More)

Published on 20 Sep 2023

Angel

young couple

6.0

Pleasant

Overall, not bad

I liked the water slide but the staff was a little rude about turning it in for us at the time it was supposed to open.

My tv was playing nothing but Marriott Bonvoy even after trying to stream Netflix multiple times. Also shower was broken and dirty.

Published on 02 Sep 2023

Cheryl

family with young children

9.0

Superb

Beautiful property. Everything was lovely. Excellent housekeeping, staff and hospitality.

Published on 21 Aug 2023

Gerald

solo traveller

9.0

Superb

Felt like I was many miles away. Very relaxing and fun.

Choose the upper floor better view.

Published on 19 Aug 2023

Cynthia

family with young children

10.0

Exceptional

The Resort maintains a spotless reputation. The staff is always smiling, friendly and wants the stay to be wonderful. I have been coming to this Resort for several years and can attest to that statement! The stay was exceptional!

Published on 18 Aug 2023