Sonesta ES Suites San Jose - Airport, San Jose

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Location & Nearby Places

Japantown (12.0 Km from city center)

1602 Crane Court

9 Nearby Attractions

National Centre of Art and Culture

5.0 km

Children's Museum

5.3 km

Spirogyra Butterfly Garden

4859.2 km

Parque ZoolÑgico SimÑn BolÕvar

4859.2 km

Metropolitan Cathedral

4859.3 km

Gold Museum

4859.4 km

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All Facilities for Sonesta ES Suites San Jose - Airport

Category	Facilities
Business facilities	Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	BBQ facilities.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fence around pool, Fitness.
Transport	Accessible parking.
Shops	Minimarket on site.

Guest Ratings For This Property

7.8

Based on 502 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.1

Value For Money

8.0

Facilities

7.9

Reviewers Mention About Sonesta ES Suites San Jose - Airport

The Sonesta ES Suites San Jose - Airport is a good extended suite hotel with clean and functional rooms, a decent breakfast, and no complaints about the property. Guests enjoy the quiet and apartment (Read More)-like atmosphere, ideal for long stays. Although maintenance issues were noted, the reviewer brought their own cleaning supplies. The hotel offers breakfast, a pool, and a BBQ pit, and parking can be tight but is monitored by security. A nearby gym is also available for guests.

Guest Reviews

Nayelli

family with young children

5.0

Passable

I be here for 12/24/23 & 12/25/23 but the 25th you guys not OPEN THE BREAKFAST is Not Good You guys never tell us nothing I bout that ????

Published on 25 Dec 2023

Deedee

family with young children

5.0

Passable

Disappointed period.

Location and space

Since the change from Staybridge to Sonesta the quality has gone down. Customer Service in the lobby especially my recent stay was not great. The quality of the room was disappointing. Mold in restrooms, light fixtures didn't work, garbage bags outside my window. No hangers to hang my clothes which was needed due to attending a family funeral service. For the price this doesn't meet expectations. I didn't mind before because it was warm, friendly, clean and staff was attentive with a smile. The janitorial and the people who made the food were really friendly though which I'm glad to see that hasn't changed. Maybe the lobby staff should take note from them on how to greet people after a long flight or drive. Staybridge was the best to stay because it felt like a home away from home and now when I come to visit my home town I will consider staying somewhere else.

(Read More)

Published on 10 Dec 2023

Carolyn

young couple

10.0

Exceptional

ROMANTIC LOVERS; 40 YEARS

Everything was so amazing. My husband and I needed a hotel to stay at, and an inconvenient incident had happened at the airport regarding our flight, and we desperately needed a room for that night ASAP. They were there to help us at the last minute. PRAISE GOD

There was nothing we were dissatisfied about. Everything was very pleasant. Rooms were very cozy, and the beds were comfortable. The staff were very friendly and knowledgeable. Would definitely stay again. I also would definitely recommend this hotel to all my family and friends.

Published on 07 Dec 2023

Amy

review category business travellers

10.0

Exceptional

Albert was amazing when we checked in to make sure we were happy and comfortable! All of the staff were fantastic! The room was a very nice size and very clean. The breakfast was also very tasty. The hotel is centrally located to anything you would want to do in San Jose. I would stay here again.

Published on 29 Nov 2023

Sarai

family with young children

3.0

Poor

Pricing wasnt bad. The rooms are fairly large.

We stayed three nights. Rooms never got cleaned. We asked for extra towels twice and never received any. I wouldnt recommend this place for a family.

Published on 28 Nov 2023

Jackeline

family with young children

5.0

Passable

It was good experience but definitely didnt like the key getting stuck all the time plus I didnt like the mobile homes

I like the fact that had 2 bedrooms plus breakfast was good, friendly staff, closed to Great America park,price

The toilet had a leak so water was coming out from the bottom, We had to replace the key because it was getting stuck and keep doing it not ok because we came late one night and it was dark and scary trying to open the door plus those mobile homes at the entrance not a good for the hotel look we were scared to get off the car. Last there was ants in the closet and the both of the bathrooms.

Published on 27 Nov 2023

Dixie

family with young children

7.0

Good

Good stay not the best but if needed to would stay here again

Spacious clean rooms Decent breakfast provided some hot food which is a plus! My family enjoyed the coffee that was provided. One even said it was better than Starbucks.

The appliances in the room are super outdated. The fridge made this odd noise every 30 mins which scared me throughout the night. The windows are thin you can hear every single noise outside. The room smelled like stale smoke smell even though we were in a nonsmoking room. There were no handicap accessible rooms we were put on the 3rd floor. No elevators to make sure if you cant get up stairs to say so.

Published on 26 Nov 2023

Edgar

family with young children

10.0

Exceptional

Close to airport. Large 2 bedroom suite ideal for a family

Beds could be king size. But not a deal breaker

Published on 22 Nov 2023

Catherine

family with young children

5.0

Passable

Great place for families short and long term!

When we arrive our room air conditioner was set at 65 and it was warmer outside than in our room, fixed in the morning so not to bad. You have to pay an extra $5 for parking which I think is ridiculous. There should only be a chege if you have more then 1 vehicle. Suites are great for families. Breakfast is pretty good as well.

I didn't like that I had to pay to park my car. It should be included with my stay.

Published on 20 Nov 2023