Sheraton Grand Mirage Resort Gold Coast, Surfers Paradise

About Sheraton Grand Mirage Resort Gold Coast

The Sheraton Grand Mirage Resort Gold Coast in Surfers Paradise is a luxurious beachfront hotel offering a range of amenities and services. Guests can enjoy parking, a restaurant, bar, fitness center, garden, business center, family rooms, massage services, luggage storage, an outdoor pool, and more. The hotel has received positive reviews for its excellent customer service, food quality, and stunning views. It is conveniently located near popular landmarks and offers direct beach access. The spacious rooms and impressive lobby add to the overall enjoyable experience of staying at this resort.

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All Facilities for Sheraton Grand Mirage Resort Gold Coast

Category	Facilities
Activities	Beach.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies.
Miscellaneous	Wheelchair accessible, Lift, Family rooms, Visual aids: Braille, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access, Lockers.
Common areas	Picnic area, Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Valet parking, Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Swimming pool, Outdoor pool, Pool bar, Massage, Kids' pool, Swimming Pool, Fitness centre, Beachfront, Pool with view, Sun loungers or beach chairs, Fence around pool, Fitness.
Transport	Accessible parking, Bicycle rental, Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.0

Based on 1398 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.2

Facilities

8.2

Guest Reviews

young couple

2.0

Very poor

terrible experience

location was good. close to the seaworld, beach

we stayed 3 nights, but they never clean the room or change supplements even though we requested numerous times. lots of bugs like mosquitoes and ants.

Published on 02 Jan 2024

Terrie

family with young children

5.0

Passable

great location for beach which was one of the reasons I booked this place

location was great, clean towels and made up room everyday. the free water was very handy and accessible especially on hot summer days. Access to beach towels very handy and accessible.

Unfortunately the room wasn't clean, upon arrival there was a dead cockroach in between the sliding doors, a spider in the bathroom and spider web in corner of room and lamp on side of bed. The carpet was not vacuumed to standard as there was a slipper under the bed. The security gate on the south side of the complex was broken and not working for most of the 6 days I was there. I did report this to the front desk and to the bar area. I think it just needs a few tweaks on cleanliness and some friendly smiling faces around the resort would help as well to get it back to the acceptable standard based on value. Overall the standard was disappointing compared to 5-8 years ago when I was there last.

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Published on 02 Jan 2024

Anonymous

family with young children

7.0

Good

Location

Room

Published on 31 Dec 2023

Rachel

family with young children

10.0

Exceptional

Absolute perfection

The beautiful Sheridan Grande Mirage resort was exquisite. Perfect location right on the beach. The food was impeccable at the in-house restaurants - Breakfast buffet is a must do - even room service was amazing. Highly recommend the New York baked cookie with vanilla bean icecream as a treat. Staff were wonderful - friendly and obliging. Parking on site for $20 daily was so convenient. Rooms were serviced daily too. Fresh sheets and towels. Fresh towels by the pool also noting Pool was a lovely temperature too. Plenty of deck chairs and umbrellas available.

Published on 31 Dec 2023

Rochelle

family with young children

1.0

Bad

Unless the property gets an upgrade its a complete waste of money.

Beach access and location.

It is so tired and in need of a renovation. The pictures of the pools and water features of the property are completely deceptive. For the entire resort they have one pool with more than 200 sun beds for all of those people. The pool is over crowded, soupy and disgusting. They had to close the pool one afternoon after a code brown (guest pooed in the pool) and there was no alternative to swim unless you can manage the ocean for more than half the day in 35 degree heat, its not good enough. Rooms run down and tired. There are not enough staff to keep the property clean , especially pool side and surrounding areas and so for a five star resort its really really under whelming and disappointing given the prices they are charging.

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Published on 30 Dec 2023

Paul

young couple

7.0

Good

great location great staff but venue is tired and has smells in some areas

the staff were really good A+ the breakfast choice is good but eggs were either under cooked or overcooked eg eggs florentine should have runny yolk not hard boiled

the Christmas dinner on the whole was average no turkey available except for a wing left which was overcooked and hard . arctic crab claws tasted stale and insides dried out . but hats off to jordan the chef who made me some grilled bugs because im allergic to garlic and the bugs available had garlic butter like i said the staff here are A + grade the hotel is tired and there is a smell of stale dampness at the doors at the end of the corridor on level 3 leading to the reception area corridor also there was a smell of urine just outside some automatic doors near garden . obviously some patron misbehaving and we had a smell of cigarette smoke in room for first two days which dissipated when we left windows wide open during day .

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Published on 28 Dec 2023

Mary

young couple

8.0

Very good

Beautiful architecture and landscaping, very relaxed feel, staff very friendly and helpful.

The design of the buildings, the landscaping, the spaciousnes, are the special features. Rooms very comfortable and sound proof. Loved that the windows opened. Buffet meals great.

Published on 26 Dec 2023