Mermaid Waters Hotel by Nightcap Plus, Gold Coast

This property has been featured in "47 Best Hotels in Gold Coast ".

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Top Facilities

parking

bar

wifi

pool

food

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Family Studio

Max 4 Adults

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This room has 1 king-sized bed and 2 single-sized beds. There is a bathroom with a bath and a shower. The room has a desk, flat-screen TV, refrigerator and a kettle.Maximum occupancy is 4, including children and infants.Please note that there is no capacity for additional beds.Guests enjoy one-time beverage for room occupancy.

Family Studio with Spa Bath

Max 4 Adults

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This room includes a bathroom with a spa bath. It also includes 2 king-sized beds, a desk, flat-screen TV, refrigerator and a kettle.Maximum occupancy is 4, including children and infants.Please note that there is no capacity for additional beds.Guests enjoy one-time beverage for room occupancy.

King Studio

Max 2 Adults

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This refurbished room includes a refrigerator and a kettle. It also includes a king-sized bed and a bathroom with a shower and a bath.Maximum occupancy is 2 adults.Guests enjoy one-time beverage for room occupancy.

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All Facilities for Mermaid Waters Hotel by Nightcap Plus

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Live sport events (broadcast), Billiards, Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Miscellaneous	Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility	Upper floors accessible by elevator, Accessible by lift, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Shampoo, Bath, Shower, Body soap, Conditioner, Toilet.
Room Amenities	Sofa, Sofa bed, Air conditioning, Wardrobe or closet, Desk, Carpeted, Seating Area, Iron, Safety deposit box, Trash cans, Pool towels, Ironing facilities, Heating, Socket near the bed.
Food & Drink	Refrigerator, Electric kettle, Wine glasses, Restaurant, Dining table, Special diet menus (on request), Kid meals, BBQ facilities, Outdoor furniture, Room service, Tea/Coffee maker.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Streaming service (like Netflix), Flat-screen TV.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Garden, Picnic area.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Invoice provided, Tour desk, Luggage storage.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
Entertainment and family services	Kids' outdoor play equipment.
Pool and wellness	Sun umbrellas, Sun loungers or beach chairs.
Outdoor & View	Balcony.

Location & Nearby Places

Mermaid Beach (4.2 Km from city center)

Cnr Markeri street & Sunshine Boulevard

15 Nearby Attractions

Sky Point Observation Deck

4.2 km

Pacific Shopping Centre

4.2 km

Burleigh Heads Beach

4.2 km

Surfers Paradise Beach

4.2 km

Wet'n'Wild Gold Coast

4.2 km

Whale Watching in Gold Coast

4.2 km

See All Attractions

About This Property

Mermaid Waters is conveniently situated in a secluded location, just 1 km from the beachfront and close to Jupiters Casino and the Gold Coast Convention and Exhibition Centre. Free WiFi is provided.

Guest Ratings For This Property

8.4

Based on 3958 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.9

Value For Money

8.6

Facilities

8.6

Guest Reviews

Joanne

family with young children

8.0

Very good

Nice and quiet hotel, great pool, good restaurant and bar on site

Good restaurant and bar on site

Published on 04 Jan 2024

Steph

group

1.0

Bad

Unfortunately we wont be returning.

The location.

The daytime reception were rude. Our rooms air conditioner leaked so there was a constant dripping if we wanted to use it as well as it soaking into the carpet in which we kept accidentally stepping on. I had to ask for new towels 4 times as they were not replaced even though we left them on the floor. Each time we went to the pool there was no towels. We had to dispose of our own rubbish as it wasnt collected. We did not have access to room service for our room. There was no QR code, I asked reception and was pointed to the bistro, I asked the bistro and was told theirs nothing they can do. Id have to order downstairs, which defeats the purpose of room service. This shouldnt be a guarantee of yours if you cannot commit.

(Read More)

Published on 04 Jan 2024

Xiao

young couple

7.0

Good

Some staff are rude and offensive, especially an asian woman who was renewing cutlery in the breakfast cafe on 1st Jan.

Published on 04 Jan 2024

Annette

group

8.0

Very good

Lovely place lovely brekky lovely pool

Comfortable beds!!

Shower pressure.none

Published on 04 Jan 2024

Kavita

group

3.0

Poor

Decent stay, not worth the money. Should be a motel.

The room and beds. The room was lovely. Room service staff did a great job.

The service. The lifts werent working, none of the phones,in any rooms, were working and to call the reception you'd have to go down to see them, each time. Staff lied about this too. The staff was rude. The breakfast staff was rude, breakfast buffet refused to be refilled even if you reached in time. The plates were always dirty. Staff assistance was neglible for anything, they didn't even know the nearest car rentals etc. There are no bustops near the hotel and nothing, not even a convinience store was walking distance.

Published on 04 Jan 2024

Tracey

young couple

10.0

Exceptional

Best beds every. Everything you need in one spot. Short drive to big shopping centre.

Staff are great everything in one spot easy walk for what ever you need

Published on 02 Jan 2024

Chinyin

family with young children

7.0

Good

Ill definitely recommend to my friends and will be my first choice for my next trip

Room and swimming pool are very nice and clean. Hotel is very close to the mall and staffs are very friendly.

N/A

Published on 01 Jan 2024

Suresh

young couple

10.0

Exceptional

I like the location

I didn't like breakfast because you should be feared with beef and chicken we don't eat beef

Published on 30 Dec 2023

Elena

with friends

8.0

Very good

Spacious room , clean, with all necessary staff for comfortable stay

Breakfast, all dishes are not tasty at all

Published on 30 Dec 2023

Trevor

young couple

9.0

Superb

Good but short on choice for continental. Not enough staff to clear tables and serve. Existing staff were run of their feet.

More staffing

Published on 30 Dec 2023

Mermaid Waters Hotel by Nightcap Plus is featured in

47 Best Hotels in Gold Coast

A$ 128 onwards

50 Best Hotels In Surfers Paradise

A$ 160 onwards

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Mermaid Waters Hotel by Nightcap Plus

Top Facilities

Check Room Options And Availability

All Facilities for Mermaid Waters Hotel by Nightcap Plus

Location & Nearby Places

About This Property

Guest Ratings For This Property

Guest Reviews

Joanne

Very good

Nice and quiet hotel, great pool, good restaurant and bar on site

Steph

Bad

Unfortunately we wont be returning.

Xiao

Good

Good

Annette

Very good

Lovely place lovely brekky lovely pool

Kavita

Poor

Decent stay, not worth the money. Should be a motel.

Tracey

Exceptional

Best beds every. Everything you need in one spot. Short drive to big shopping centre.

Chinyin

Good

Ill definitely recommend to my friends and will be my first choice for my next trip

Suresh

Exceptional

Exceptional

Elena

Very good

Very good

Trevor

Superb

Superb

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