JW Marriott Charlotte, Charlotte | Photos, Reviews & Deals @Holidify

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All Facilities for JW Marriott Charlotte

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Visual aids: Braille, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Heated pool, Air conditioning, Heating, Infinity pool, Rooftop pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Picnic area, Sun terrace, Outdoor fireplace, Shared lounge/TV area.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk.
General	Private parking, Parking, Paid WiFi.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service.
Pool and wellness	Outdoor pool (all year), Swimming pool, Foot massage, Make up services, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Pool with view, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Massage chair, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Hair treatments.
Transport	Accessible parking, Parking garage, Electric vehicle charging station.

Guest Ratings For This Property

9.0

Based on 439 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.5

Facilities

9.3

Reviewers Mention About JW Marriott Charlotte

The JW Marriott Charlotte has received rave reviews for its excellent service and helpful staff, who went above and beyond to assist guests during unexpected situations. The hotel is praised for its (Read More)ideal downtown location, making it easy to explore the city on foot. The rooms are described as spacious, clean, and luxurious. However, some guests were disappointed that the pool and Aura were closed during their stay, but overall, the hotel is highly recommended for its great location and friendly staff.

Guest Reviews

Rr00715

young couple

10.0

Exceptional

JW Marriott is a must if you visiting Charolette

Perfect location and great Staff they were always helpful and cheery Great Bars and restaurants with in walking distance. We went to the Beer Garden and loved it. Highly recommend dinner at the Fig Tree a short Uber Ride away.

Nothing

Published on 03 Jan 2024

Daniel

young couple

8.0

Very good

Great staff great location. Clean and new. Just a bit pricey for the room we stayed in

Location

A little over priced

Published on 01 Jan 2024

Sharifa

young couple

10.0

Exceptional

Excellent and Restful

Their lounge was wonderful and very convenient. We enjoyed the oyster bar and the offerings were ample. The room and bed were comfortable and clean. The location was fantastic for walking and sight seeing. Will definitely stay here every time we visit Charlotte. Well worth the money!

The steakhouse. Awful and overpriced!

Published on 31 Dec 2023

Maya

group

9.0

Superb

I definitely plan on making this my go-to hotel whenever Im in Charlotte!

Allowed for early check-in. Great central location. Smelled amazing! Very clean. Eating options on site. Room service was speedy. Valets were quick and friendly.

The spa services were overpriced in our opinion. The overall spa experience / amenities were very nice, but our entire group agreed that we wouldnt pay that much ever again - especially when we can get the same services for half the price elsewhere. No shade to our masseusesthey were good. Im thinking the high prices are to offset the overhead.

Published on 16 Dec 2023

Anonymous

group

10.0

Exceptional

Successful girls weekend with plenty to do.

Great options for lunch/dinner without even leaving the property. All of the staff went above and beyond to accommodate requests. Really enjoyed the spa and Deans Italian Steakhouse.

I do not have any negative opinions about the property.

Published on 27 Nov 2023

Summer

young couple

10.0

Exceptional

Hotel was gorgeous and food was amazing! We will be back!

The hotel was beautiful. Everything was clean and very well decorated. Check in and restaurant staff was wonderful and always greeted us with a smile. The two restaurants are absolutely outstanding. We had dinner at Carolines and breakfast at Deans and both were some of the best in-hotel dining Ive ever experienced. Staying at this property was well worth every penny and we will be back!

One small issue we had was on the first day we checked in. Once we got comfortable in our room hotel staff came over the loud speakers and said they would be conducting a fire alarm test that would last two hours. We were in bed trying to nap when the alarms started to go off for 10 minutes. Suddenly a hotel employee opened our door and walked into our room without knocking. After she left, we went into the hallway to ask why she just came into our room and she did not apologize at all just said we are testing the alarms. Put us a bit on edge right at the beginning of our stay.

Published on 24 Nov 2023

Ryan

young couple

8.0

Very good

Pleased as always! It will remain our go to whenever we are in the Queen City.

As always we enjoy being in the heart of the city. The staff is always helpful and the rooms always meet our expectations in comfort and cleanliness.

Our only complaints is that as wonderful as the hotel is one ice machine on the 6th floor is a total inconvenience. And you would expect it to be just as appeasing as the rooms however it was rusty and leaking. Also there was little to no hot water in the shower. Our sinks were hot, but not the shower which is the most important factor for us.

Published on 23 Nov 2023

Pamela

solo traveller

10.0

Exceptional

Convenient to stadium, parking and good food . Great bed !

Only had dinner at Deans. Good food and service .

Published on 21 Nov 2023

James

solo traveller

10.0

Exceptional

Arguably best downtown value

Excellent value

Published on 07 Nov 2023

Charlotte

young couple

10.0

Exceptional

Great place

Awesome staff very courtesy and friendly answered all questions Deans steakhouse had excellent food and service Short walk to the Bank of America stadium

Published on 07 Nov 2023