The Ballantyne, a Luxury Collection Hotel, Charlotte, Charlotte

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Category	Facilities
Activities	Live music/performance, Bowling, Cycling, Temporary art galleries, Live sport events (broadcast), Themed dinner nights, Tennis court, Cooking class, Canoeing, Stand-up comedy, Fishing, Horse riding, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Visual aids: Braille, Facilities for disabled guests, Allergy-free room, Higher level toilet, Lower bathroom sink, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Air conditioning, Heating, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Vending machine (drinks), Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Picnic area, Sun terrace.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Valet parking, ATM/cash machine on site, 24-hour front desk.
General	Free parking, Parking, Parking on site.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service.
Entertainment and family services	Kids' outdoor play equipment, Children's playground, Board games/puzzles.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Foot massage, Hair cut, Make up services, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Pool with view, Indoor pool (all year), Fence around pool, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Massage chair, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Outdoor pool (seasonal), Hair treatments.
Transport	Accessible parking, Bicycle rental, Shuttle service, Shuttle service (free).
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.0

Based on 356 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.3

Value For Money

8.4

Facilities

9.1

Reviewers Mention About The Ballantyne, a Luxury Collection Hotel, Charlotte

The Ballantyne, a Luxury Collection Hotel in Charlotte, received positive reviews for its beautiful and clean rooms, attentive service, and excellent amenities. Guests praised the hotel's attention t (Read More)o detail, including the decoration of butterfly frames behind the check-in desk. The afternoon tea, bar, and restaurant were all recommended, with complimentary croissants and pastries provided for breakfast. The hotel's pools, hot-tub, and full-service spa were also highlighted. The staff was described as friendly and hospitable, and the location was convenient. One reviewer mentioned the luxurious room and bathroom setup, though noted the high price.

Guest Reviews

Kristina

young couple

8.0

Very good

I had a comfortable stay, I enjoyed the pool, hot tub, and sauna. I just didnt like the unfriendly staff.

Properly was clean and comfortable

Staff. Front desk was not very friendly and unwelcoming. House keeping knocked on our door at 11am when we were getting ready, she was asking what time are we checking out when the checkout time is at 12pm.

Published on 27 Dec 2023

Tamela

review category business travellers

8.0

Very good

From the time we pulled up to get checked in and then departure day the staff was extremely helpful and friendly. The facility was very clean and the location was excellent.

Having to pay extra for a refrigerator when there is one in the room. The cost of the room itself was not cheap and to charge for everything extra was ridiculous.

Published on 26 Dec 2023

Edward

young couple

10.0

Exceptional

Loved the place and would definitely come back

Beautiful, easy to get to your room, great parking, smelled nice going inside, loved the Christmas tree and the flowers when you first enter, check-in was simple and the staff was wonderful. The bathroom was really nice and I loved the big tub.

I wish the pool was heated but the spa was great :). Also I couldnt get the alarm clock to stop going off at 6am each day but I never tried hard enough to figure it out so maybe its simple.

Published on 10 Dec 2023

Diane

solo traveller

10.0

Exceptional

I felt like a princess in a hallmark movie for my birthday!

Beautiful, clean, friendly staff

Price was high

Published on 05 Dec 2023

Kaleel

review category business travellers

10.0

Exceptional

Very relaxing and peaceful

The bed

No fridge/ microwave in the room

Published on 05 Dec 2023

Melissa

young couple

8.0

Very good

Overall it was a nice hotel and we would stay again.

Overall everything was very nice. My friend and I enjoyed our time. We had dinner in the hotel restaurant. Sampled whiskey and other cocktails. All of the staff were over the top amazing!

We did have a little guest (roach, the palmetto bug size) in our room that a staff person had to come and remove for us. It was a bit surprising how nonchalant everyone seemed about it. Saw another one in the hallway the next morning. Never heard from management with any kind of apologies which was odd.

Published on 14 Nov 2023

Kim

family with young children

7.0

Good

Staff was pleasant

Pretty

Rooms were slightly dated

Published on 29 Sep 2023

Sierra

young couple

9.0

Superb

Everything

The indoor pool and hot tub were closed

Published on 20 Sep 2023

Julie

review category business travellers

8.0

Very good

Pool and bar

Published on 17 Sep 2023

Cassandra

young couple

10.0

Exceptional

Good getaway

We always love the Ballantyne. It is a sweet little getaway from where we live. The hotel itself is beautiful, the attached restaurant is reliably good, and the pool with full service and bar is not to be missed!

Published on 08 Sep 2023