Hotel Indigo El Paso Downtown, an IHG Hotel, El Paso

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All Facilities for Hotel Indigo El Paso Downtown, an IHG Hotel

Category	Facilities
Activities	Bike tours, Live music/performance, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Adult only, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Shallow end, Heated pool, Air conditioning, Rooftop pool, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Snack bar, Kid meals, Outdoor furniture, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Common areas	Outdoor fireplace, Sun terrace.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Concierge service, 24-hour front desk.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Contactless check-in/check-out.
Entertainment and family services	Entertainment staff, Nightclub/DJ.
Pool and wellness	Outdoor pool (all year), Outdoor pool, Pool bar, Swimming Pool, Fitness centre, Spa lounge/relaxation area, Pool with view, Sun loungers or beach chairs, Fence around pool, Yoga classes, Fitness.
Transport	Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.2

Based on 428 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.9

Value For Money

8.1

Facilities

8.6

Reviewers Mention About Hotel Indigo El Paso Downtown, an IHG Hotel

The reviewer had a wonderful experience at Hotel Indigo El Paso Downtown. They praised the friendly and courteous staff who were patient with their children. The heated pool was enjoyable, and having (Read More) towels easily accessible was convenient. The bar had a great selection of drinks and the food was very good. The breakfast at the restaurant was impressive, with a talented musician performing. They plan to return in the summer and thanked the hotel for taking care of their family.

Guest Reviews

Robert

young couple

8.0

Very good

I would stay there again

Location is awesome. Night staff was very nice

Only gripe was one of towels in the bathroom had a fresh stain. Everything else was clean.

Published on 03 Jan 2024

Billy

young couple

10.0

Exceptional

It was an amazing stay. Heated rooftop pools and amazing views of El Pasos central area. Will be coming back next year

Beautiful views of El Paso. Very comfortable beds. Valet parking that is validated

Published on 28 Dec 2023

Ike

solo traveller

10.0

Exceptional

Very friendly staff, were open to giving directions and recommendations to places to visit and establishments to eat at.

Published on 27 Dec 2023

Saul

family with young children

9.0

Superb

All

No water on room (bottled)

Published on 20 Dec 2023

Anonymous

solo traveller

4.0

Disappointing

Nice room but will never stay again.

The bed was comfortable. The room was nice.

No one told me there was a nightclub at the hotel. I could not sleep because of the music till 1 am. Not to mention the people in the hallway being loud. You can hear your neighbors.

Published on 12 Dec 2023

Massiel

family with young children

9.0

Superb

Great stay but there are some inconveniences

Ill start with the front desk agent. His name is William. He was absolutely wonderful and made us feel so welcome during the check in process. He was new but very knowledgeable. Give that man a raise! We also checked out the bar and encountered the bartender Diandra. She had the best energy and was super friendly. Those 2 employees alone made the best impression of this hotel. The lounge area was very nice and the view at the pool area was stunning. The rooms were so cute and had a lot of character. The view from the room was also pretty sweet.

Some of the valet guys made us feel like we were a burden to them. Our room did not have a microwave or refrigerator. We asked for a 12pm check out so we can grab some brunch at Mamacitas and not have to take all our luggage & was told they don't have late check outs. We asked the valet if we can load our bags onto the car so we can grab some food and again, they made it seem like such an inconvenience but they did end up letting us do it. When we checked in, we were advised that we are more than welcome to call the front desk or concierge to let the valet guys know that we are headed down so our vehicle will be ready by the time we get down there but the concierge guy told me Id have to walk out there myself.

(Read More)

Published on 04 Dec 2023

Robert

young couple

7.0

Good

Nice but noisy

Location modern clean decors bar and pool

The noise and staff knowledge of property we changed room 3 times

Published on 28 Nov 2023

Liliana

young couple

3.0

Poor

blah its just like home

Clean, and service was good. Location is good, Valet is amazing staff. Overall its a 3 out 5 star hotel

we stayed for our anniversary evening, at home I have dogs that bark and kids that cry . So we wanted to sleep in and enjoy some peace and quiet. Well our floor had people with dogs that kept barking and kids that kept crying so I essentially paid to stay away from home but it felt just like home in a bad way. Also the view in my room sucked. Not happy camper

Published on 26 Oct 2023

Jguajardo7

young couple

8.0

Very good

Over-priced but generally nice stay.

The hotel is lovely if over-priced. The rooms were very nice, and the pool area is a must visit.

The staff was a bit rude at first and didn't seen to be very friendly. Although this did improve upon conversing with them longer. The security guards for the pool area don't show up until later in the evening, with that said, it seems like anybody can show up off the streets and access the pool area with the rest of the guests. During my stay, two random men, who seemed to be under the influence of drugs managed to find their way to the pool area and entered the pool with their street clothes. All while smoking cigarettes, it is a non-smoking area, and trying to chat up the rest of the guests. The two men stayed all day and night at the pool area.

(Read More)

Published on 25 Oct 2023