Home2 Suites By Hilton Grand Rapids North, Grand Rapids

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Category	Facilities
Business facilities	Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Non-smoking throughout, Designated smoking area, Facilities for disabled guests.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Laundry.
Food & drink safety	Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	Express check-in/check-out, 24-hour front desk.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Swimming Pool, Fitness centre, Swimming pool, Indoor pool, Indoor pool (all year), Spa and wellness centre, Fitness.
Transport	Accessible parking.

Guest Ratings For This Property

8.6

Based on 117 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.4

Facilities

8.7

Reviewers Mention About Home2 Suites By Hilton Grand Rapids North

The Home2 Suites By Hilton Grand Rapids North receives positive reviews for its kitchenettes in each room, plentiful breakfast, and convenient location near downtown. Guests appreciate the clean and (Read More)spacious rooms with ample counter space. The hotel is considered a hidden gem with affordable pricing and easy access to shopping and dining. The staff is friendly and accommodating. However, some guests experienced issues such as a leaking refrigerator and closed pool. Overall, the hotel provides a comfortable and enjoyable stay.

Guest Reviews

Tumey

young couple

10.0

Exceptional

It was a nice stay with an eh breakfast.

It was very clean and the staff was very nice.

Could use a bigger breakfast variety. But I cant complain it was free.

Published on 23 Nov 2023

Rhonda

group

10.0

Exceptional

overall we loved it !!!!

The room was huge

Hot tub jets weren't working well.

Published on 06 Nov 2023

Patricia

family with young children

10.0

Exceptional

Very happy with hotel! Would definitely stay there again.

Clean and everything needed for a comfortable stay. Comfortable bed,

There wasn't too much I did not like. Happy with our hotel

Published on 01 Oct 2023

Beverly

family with young children

8.0

Very good

Carpet was dirty. No insulation, I could hear dogs and people in the hall and above us clearly. There was blood on my sofa bed mattress pad

Published on 21 Aug 2023

Andraya

review category business travellers

9.0

Superb

Great stay!

Love how spacious the rooms are and the friendly staff are very helpful!

Beds are little hard and hate that the pool closes at 10 pm, but just minor things.

Published on 18 Jun 2023

Deborah

young couple

5.0

Passable

We had to leave for a family emergency, No refund! Very disappointed expensive!

The size of the room is perfect. So nice to have a kitchenette.

Pillows were old and soft. Carpet in the room not clean. Bed sheets looked used? We asked for a refund or discount due to leaving early for a family emergency and was denied. Also disappointed in the price for the room due to a concert in town.

Published on 05 Jun 2023

David

young couple

1.0

Bad

Very rude manager who by the way was not on site

NEVER GOT TO STAY. YOU CANCELED RESERVATION

You didnt help us find another room, after you canceled us out with a confirmation number. We were getting emails from your property for the next 48 hours asking us how our stay was. The Poorest customer service we have ever received. We will be telling everyone NOT to stay at a home2 Suites.

Published on 14 May 2023