DoubleTree by Hilton Biltmore/Asheville, Asheville

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All Facilities for DoubleTree by Hilton Biltmore/Asheville

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Breakfast in the room, Special diet menus (on request), Vending machine (snacks), Outdoor furniture, Packed lunches, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Laundry.
Common areas	Outdoor fireplace, Garden.
Food & drink safety	Physical distancing in dining areas.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Free parking, Parking, WiFi available in all areas.
Transport	Shuttle service, Accessible parking, Electric vehicle charging station, Shuttle service (additional charge).
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year), Fitness.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.5

Based on 359 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

9.0

Value For Money

8.1

Facilities

8.6

Reviewers Mention About DoubleTree by Hilton Biltmore/Asheville

The DoubleTree by Hilton Biltmore/Asheville is praised for being pet-friendly and accommodating. One review mentions Clara at reception as being helpful and allowing immediate check-in with a dog. Th (Read More)e hotel also sends text updates regarding the pet's behavior. Another review highlights Carla as exceptional during a 25th wedding anniversary stay. She provided helpful recommendations and went above and beyond to ensure a memorable experience. Despite being dated, the hotel served the guests' needs and provided a pleasant and quiet stay.

Guest Reviews

Andrea

family with young children

10.0

Exceptional

Overall, we enjoyed our stay.

Very convenient location to the Biltmore Estate. The breakfast buffet was great!

The back parking lot did not feel safe at night. More lighting is definitely needed.

Published on 01 Jan 2024

Karen

group

10.0

Exceptional

This DoubleTree location is a great stay for visitors!

This is a great location for anyone wanting to visit downtown Asheville or Biltmore House. The staff were friendly and helpful. The breakfast was outstanding!

Published on 30 Dec 2023

E.

young couple

8.0

Very good

Nice hotel in a great location!

Lovely room- very good hotel location, very nice staff. Nice and clean. comfy bed and pillows. Lots of variety available on the TV.

Breakfast was just OK and I think a little overpriced. Light fixture in room needed a bulb so it was rather dark. I didn't have time to call and wait for a new one. Could not adjust the fan/heat/cold on unit. I like to have fan noise while I sleep but it did not work

Published on 30 Dec 2023

Jessica

young couple

1.0

Bad

Terrible.stay away

I liked the lobby and the gym had a peloton bike which was nice.

The mattress was something youd find in a cheap motel. Both my husbands back and my back went out and was soooo painful. The furniture in our suite was very very old and in poor condition. The couch in our suite when you sat on it sunk down low and was springy like it was broken. Very uncomfortable to sit on. The remote control for the tv did t work very well. We wouldnt have cared too much but it rained for 2 days and after spending a whole day in the room with me icing my back we left on the 26th. I told the front desk supervisor on the 26th and she said the room was prepaid through booking and to complain there as there isnt anything she could do and we left. Never again

(Read More)

Published on 28 Dec 2023

Bruce

young couple

9.0

Superb

Comfortable clean room

Heat was very loud and clanked when it came on

Published on 27 Dec 2023

Joseph

family with young children

9.0

Superb

Great location and clean.

HVAC in room would not turn off. Constant air blowing was less than optimal. Seemed like is was for dehumidification as we were on ground floor.

Published on 25 Dec 2023

Janet

young couple

10.0

Exceptional

Great location to Biltmore and boutique shopping.

All good.

Published on 24 Dec 2023

Penny

family with young children

9.0

Superb

Overall, had a really great time and will visit again

The front desk staff was amazing. The physical location of the hotel was very convenient.

The food on the full breakfast buffet was average and the cost was a little high. Cleaning crew did not replenish coffee, water or tissues after first morning.

Published on 14 Dec 2023

Carol

group

9.0

Superb

Great.

complimentary water and those awesome warm cookies which were available at any time. On site breakfast was very good so did not mind paying for it. Soap, shampoo and lotion brand was great.

The complimentary water was apparently only upon arrival. Would have enjoyed having one in the room every day.

Published on 30 Nov 2023