Hotel

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

4 Roberts Road
8.1
(1662 reviews)

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This property has been featured in "47 Best Hotels In Asheville ".

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Queen Room with Two Queen Beds - Non-Smoking

  • Max 4 Adults
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    Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features parquet floors, a seating area with a TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

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    King Room - Non-Smoking

  • Max 2 Adults
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    Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features parquet floors, a seating area with a TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

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    Queen Room - Non-Smoking

  • Max 2 Adults
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    Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has parquet floors, a seating area with a TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.

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    Queen Room with Two Queen Beds - Accessible/Non-Smoking

  • Max 4 Adults
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    Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a TV and a toilet with grab rails. The unit offers 2 beds.

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    King Room - Accessible/Non-Smoking

  • Max 2 Adults
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    Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible double room features air conditioning, a seating area with a TV and a roll-in shower. The unit offers 1 bed.

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    Family Room - Non-Smoking

  • Max 6 Adults
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    Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room has parquet floors, a seating area with a TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 3 beds.

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    King Suite - Non-Smoking

  • Max 2 Adults
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    The suite provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer.

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    All Facilities for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

    Category Facilities
    Activities Cycling, Hiking, Golf course (within 3 km), Tour or class about local culture.
    Business facilities Fax/photocopying, Business centre.
    Others bar, pool, food, parking, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Visual aids: Braille, Auditory guidance, Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area, Lower bathroom sink, Visual aids: Tactile signs.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
    Accessibility Adapted bath, Upper floors accessible by elevator, Toilet with grab rails, Entire unit located on ground floor, Accessible by lift, Lowered sink, Entire unit wheelchair accessible, Raised toilet, Shower chair, Roll-in shower, Walk-in shower.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Shower cap, Shampoo, Body soap, Conditioner, Free toiletries, Hairdryer, Bath, Shower, Toilet.
    Room Amenities Sofa, Sofa bed, Wardrobe or closet, Hypoallergenic pillow, Seating Area, Iron, Interconnected room(s) available, Ironing facilities, Heating, Hardwood or parquet floors, Socket near the bed, Air conditioning, Desk, Shallow end, Trash cans, Non-feather pillow.
    Food & Drink Coffee machine, Room service, Refrigerator, Microwave, Vending machine (drinks), Vending machine (snacks), Outdoor furniture, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, Fire extinguishers, CCTV in common areas, Smoke alarm, CCTV outside property, Security alarm.
    Cleaning services Dry cleaning.
    Services & Extras Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Key access.
    Media & Technology Satellite channels, Telephone, Cable channels, TV, Radio.
    Common areas Sun terrace, Outdoor fireplace, Picnic area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Invoice provided, Concierge service, 24-hour front desk.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Pool and wellness Fitness centre, Fitness, Sun loungers or beach chairs.
    Shops Minimarket on site.

    About This Property

    Located off Interstate 40, this Asheville, North Carolina hotel features an indoor pool and free hot breakfast. The historic Biltmore Estate is 2.8 km from the hotel, while Downtown Asheville is 6.4 km away. Free WiFi is provided.

    Guest Ratings For This Property

    8.1
    Based on 1662 Reviews
    100% verified reviews

    Comfort

    8.6

    Cleanliness

    8.7

    Value For Money

    8.4

    Facilities

    8.4

    Guest Reviews

    Robinson
    family with young children
    10.0
    Exceptional
    ALITTLE HIDE-AWAY FROM HOME
    The quietness and the staff was so friendly and the hotel was so clean
    That our stay had ended, and the staff was so friendly and comforting

    Published on 03 Jan 2024

    Margaret
    family with young children
    7.0
    Good
    It was just okay .
    Clean, nice staff
    The room didnt fit the price for what we paid it should have been a lot nicer room we were disappointed wed taken kids for a special family trip

    Published on 03 Jan 2024

    Nicole
    young couple
    6.0
    Pleasant
    Clean and decent for a short stay
    Clean and close to the Biltmore, which is what we were in town to visit.
    The parking is less than ideal. There are barely enough spots and you have to make sure you dont park against the building next door or you can be towed.

    Published on 02 Jan 2024

    Holly
    young couple
    10.0
    Exceptional
    Wonderful
    It was beautiful and so close to the Biltmore!! The staff was great!

    Published on 31 Dec 2023

    Delbert
    young couple
    7.0
    Good
    I think it was a good value and you are only 10-15 minutes from the Biltmore.
    The room was nice and the breakfast was busy but OK.
    About the only negative thing for us was the highway noise. We were on the 3rd floor, and we were on the highway side, and it was noisy all the time. If you stay, there it will be better to be on the other side of the hotel and on floor 1 or 2.

    Published on 29 Dec 2023

    David
    young couple
    3.0
    Poor
    Less than desirable even for the price.
    The price
    Only two lights worked, the coffee maker didnt, the coffee in the lobby was inadequate and the beds werent comfortable.

    Published on 18 Dec 2023

    Augustine
    family with young children
    8.0
    Very good
    Great access to downtown spots
    Clean and convenient
    Nothing really - rooms had basics but thats all we needed

    Published on 18 Dec 2023

    Pat
    family with young children
    8.0
    Very good
    Very good
    Nice and roomy. Nice pillows. Roomy bathroom
    Shower could have been better

    Published on 16 Dec 2023

    Patricia
    family with young children
    9.0
    Superb
    good location and clean rooms.
    The room was clean and comfortable. The beds were comfortable.
    The breakfast could have been better. There was not a lot of selection so we went out to breakfast.

    Published on 14 Dec 2023

    Amanda
    family with young children
    10.0
    Exceptional
    Wonderful.
    From check in to check out it was easy. Nice staff. Very clean! Updated rooms.
    Everything was great!

    Published on 12 Dec 2023

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