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Transclick Holidays
Travel agency in Delhi
Joined Holidify in April, 2026
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Transclick Holidays Reviews
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I travelled to Dubai and Abu Dhabi with Transclick Holidays in December 2025. Overall, the experience was mixed.
What went well:
- Good quality cabs throughout the trip.
- Around 90% of pickups were (Read More) on time.
- Visa processing was fairly quick.
- Service before booking confirmation and payment was responsive and helpful.
- The drivers were generally courteous and professional. Sayoni was also polite and helpful in most of my interactions.
What could be improved:
Once the full payment was made, the responsiveness noticeably declined. A few calls regarding changes and queries were returned only after multiple follow-ups.
Since this was my first international trip, I needed some assistance on the day of departure. My flight was at 10 PM, but even at 6:30 PM my calls and messages were unanswered. I later learned that the team logs off around 6 PM, which felt too early considering customers may require urgent support while travelling.
Post initial payment, the team was also noticeably slow when handling changes or requests, ending up taking 1–2 days because they had to coordinate with their Dubai counterparts. This is should be improved.
A monorail ride was included in my itinerary and paid for, but it was not operational during my visit. I had requested a refund through our WhatsApp group, but the refund was never processed. I did not pursue it further after the trip.
The biggest issue was with the Dubai operations team. They appeared to have a rigid schedule and seemed more focused on managing their transport logistics than the customer's experience. At some attractions, strict pickup timings were imposed because they had other guests scheduled afterward, leaving little flexibility.
The start and end timings of the day were often not in our control. On the last day, I had a full-day cab booked and a 11 PM flight from Sharjah Airport. Despite requesting an earlier start, the day began later than planned. In the evening, we were taken to the airport very early (6 PM) because the driver had another scheduled pickup. It felt like our schedule was being adjusted to suit theirs rather than the other way around.
Another example was the desert safari pickup. I requested pickup from a location just 2–3 km away from the hotel, but this was rejected outright without checking with the safari operator. Ironically, other guests in the same shared safari vehicle were picked up from non-hotel locations, suggesting some flexibility may have been possible.
Overall:
The trip itself was enjoyable and several aspects were handled well. However, the experience at times felt rushed, with limited flexibility and a strong focus on adhering to transport schedules. Customers had less control over timings, and at times small delays seemed to be frowned upon. While the trip was not bad, the overall service left room for improvement, especially in terms of responsiveness, customer support, flexibility, and post-trip follow-through.
I recently visited Dubai through Transclick Holidays and had the best experience throughout the trip. A special thanks to Simran for assisting us so professionally and making everything smooth and wel (Read More)l organized.
All the coordinators in Dubai were always on time, very supportive, and guided us perfectly during the entire journey. It was truly a hassle-free and memorable experience.
Highly recommended Transclick Holidays for anyone planning a Dubai trip!
Really enjoyed our kerala trip
Thanks to transclick for making this trip cherishable
We had a great experience with this Transclick.
Their quick response, proper coordination, and customer support made our journey comfortable. Special Thanks to Sayoni for the excellent service. Highl (Read More)y recommended!
About Transclick Holidays
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