The Japan trip organized by PYT was truly memorable for me. I would especially like to thank Sanya Madam, who arranged the itinerary and hotels. She met the requirements I had set very well.
The only (Read More) issue was that the breakfast timings at the hotel clashed with the tour start timings, so I could not have breakfast in Osaka, even though I had paid for it. Their option of substituting breakfast with snacks was not a good replacement. That was the only disappointment in terms of the hotel experience, but otherwise, the itinerary and accommodations were well arranged.
However, when it came to the support aspects before the start of the trip, the experience was quite disappointing.
Three different people were assigned to assist me, which I didn’t mind, but there should have been clear communication regarding these changes. I had to repeat the same doubts to the second and third person, which became frustrating.
In fact, many details were conflicting — for instance, my meal preference for the first day's trip was initially set to a non-vegetarian meal, even though I had clearly mentioned that I was vegetarian. Though it was corrected later, I had to follow up repeatedly to get it resolved.
These issues mainly arose because the assigned support personnel kept changing, and there was a clear lack of communication among them.
There were also delays in receiving my train ticket vouchers. I had to constantly follow up with the support team to get updates on the status.
Since this was my first trip, this kind of unnecessary tension was unwelcome and not something I expected from a professional organization like PYT.
During the support phase, my assigned support person left the organization, and unfortunately, PYT did not promptly reassign another person to handle my queries. I only learned about this by calling the personal number of the previous support person — which should not have been my responsibility as a customer.
As a result, a few of my queries went unanswered for three days — just when the trip was about to begin.
This phase truly disappointed me, as it felt like PYT became unprofessional once the full payment had been completed.
However, things improved significantly with the introduction of the live chat feature three days before the trip began.
This feature was extremely helpful, and my queries were answered promptly, greatly improving my overall experience during the trip.
I would especially like to thank Dinesh Ram Kumar Sir and his team, who supported me through the live chat until the end of my trip. In a way, I was able to rest easy thanks to their efforts.
So, I would like to sincerely thank both Sanya Madam and Dinesh Ram Kumar Sir for helping create such wonderful memories.