Very bad service
1
/5
(Written on 02 May, 2023)
I had booked a cab from Joy Tours and Travels with Asima for 7days for 4500/day after I had sent all my itinerary to them. Upon booking for confirmation they asked to send 5k as advance and the remain (Read More)ing when they did the pickup. When asked about the driver details after the advance payment they mentioned they will share on 1 day prior to the booking date. For the morning pickup, I had to follow up from the previous morning itself by calls and messages to get the driver details so I could contact the driver, Finally I got the driver details in the night which is not at all good I think. I don't know if the issues have only started.
1. In mail they mentioned that in Srinagar local sightseeing, Nishat, Shalimar, Cheshmashahi, Botanical Garden, Pari Mahal, Shankracharya. (its Include In this package). But when it comes to travel they mentioned  Shalimar, Cheshmashahi, Pari Mahal etc are not included in the package, it's just for our reference on the places we can go and it was accidentally mentioned in the mail blah blah blah. And if needed we need to take another local cab or rickshaw for that.
2. Sonmarg: Mamar Valley, Lovers Point( its Include). In this also when going there the driver mentioned there is no such place at all and the lady was telling lies about those places.
3. The driver said it will cost around 900/hr for shikara and they will provide 1.5k for 1.5 hours ride which is a good deal and will cover 4 points. But those 4 points are not at all good, just some duplicate points and they were not willing for 1.5k and had to pay for 1.8k for that ride. When they started to go back to the gate we mentioned it was a 1.5 hour ride and even 1 hour is not gone. So they started to slow down the shikara and including the time we spent in some bazaars it covered 1.5 hours. And when we reached there they asked for a tip and we were not at all interested to pay the amount. And when checked with a few others the per hour rate is just 500 only.
4. The driver is always interested to complete the trip ASAP and go home. He always mentioned about the ramzan fasting and going home, spending time with family. If they are that much interested to be with family then no need to come for the trip so we will get someone else. We came here and paid the per day amount to him for hearing this and adjust depending on his needs, and some days we also have to clearly tell that and deny ending the trip at 4-5 pm.