About Hyrax Safaris
Hyrax Safaris is a Kenyan- based tour company that offers budget, midrange, luxury & luxury plus safaris in East Africa. We have a team of professional and competent tour consultants who are ready to customize safaris that suit your needs and budget. Our driver guides are knowledgeable and highly skilled. Customer satisfaction and delivering high-quality services are our top agendas. We also provide 24/7 customer support. Feel free to talk to us today to plan your dream safari.
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We had an excellent safari with Hyrax. My wife and I thoroughly enjoyed the experience, and we're already talking about doing another safari in the future.
Our driver and guide, Ben, was excellent. H (Read More)e was a very safe and considerate driver, knowledgeable about the wildlife and the area, and generally very easy to get along with. We saw a huge amount of wildlife and had a fantastic time in the Maasai Mara.
I was also impressed with how Hyrax responded when we had an issue with our original vehicle. It was a small four-seater Land Cruiser and wasn't really suitable for game drives, particularly for someone tall. It was difficult to stand up properly and get a good view through the roof. We asked if it could be changed, and Hyrax arranged a replacement as soon as they could. The replacement was much better. Problems happen, and I think responding quickly and fixing them is what matters.
The reason I'm giving four stars rather than five is mainly the organisation before the safari. The paperwork and payment process sometimes felt a bit sloppy. Most concerning was being given an incorrect routing number for the bank transfer. That's not something you want to find out when you're about to transfer around US$6,000. Their bank also deducted an additional US$30 fee, which Hyrax asked me to cover rather than absorbing themselves. It wasn't a large amount compared with the cost of the trip, but it added to the frustration with the payment process.
Overall, though, the most important thing is the safari itself, and that was excellent. We had a great experience, Ben was a fantastic guide, and Hyrax dealt quickly with the one problem we had during the trip. With a more organised booking and payment process, I would happily have given them five stars.
We did the Mt Kenya from Sirimon to Chogoria and we had the best trekking experience we could’ve asked for. Jimmy, an excellent guide that took us to the summit right on time before sunset. Patrick, t (Read More)he chef, who prepared every delicious meal with such detail that we could feel like we were in s private restaurant. Eric who picked us up and returned to Nairobi treating us with so much care and Geniro, Boris and Douglas who help carrying our tent, sleeping bags, food and so much more, making us feel like 5-hotel stay. Experience itself was 10/10. We enjoyed the most unknown Kenyan landscape: forest, rivers, animals and waterfalls.
The only con I would mention is the high comission that Hyrax Safari applies when paying for the booking. It’s hard to find a way to pay without this high fee. Would be easier if they had other payment methods.
Hyrax Safaris organized a trek on Mt. Kenya for us. From our very first inquiry, communication with Roselyn was incredibly fast and professional. We had no problems adjusting the itinerary to our need (Read More)s.
We did a 4-day trek, starting at Sirimon Gate and finishing in Chogoria. Daniel was the leader of the support team — a very experienced guide who did an excellent job selecting the additional guides, chef, porters, and other members of the team.
Everything went perfectly during the trek as well. The food prepared by Patrick was delicious and varied, and the equipment provided (tents, sleeping bags, and mattresses) was of very good quality.
Thanks to such a great team, reaching an altitude of 3,985 meters above sea level was a real pleasure.
Thank you very much, and we highly recommend Hyrax Safaris to anyone visiting Kenya — not only for trekking, but also for safaris.
We booked in a friends refference 5 night 6 days tour with hyrax . We were booking remotely , from other side of the world , unsure on what would be good, We did compared few other travel agency , bu (Read More)t felt hyrax very responsive and reasonable. They were transparent and suggestive in planning the tour.
After the initial wire transfer , they were responsive in sending the hotel booking receipt and we're in constant communication through the trip .
In safari the most important part is a guide and our guide Ben was very nice . He is knowledge, respectful and most important, trustworthy in this unknown country . We highly recommend Ben and hyrax travel .
