# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Children aged 0-4 can travel for free if sitting in a parent's lap at all times; however it is highly recommended that you purchase a seat for them as well for a more comfortable journey
- Children under 130cm are eligible for a 50% discount, but tickets must be purchased in cash with the operator on the day of travel
- Travel times will vary due to weather and sea conditions
- An additional surcharge (to be confirmed by the operator) will apply if your Koh Chang hotel is more than 20km from Kai Bae pier, to be paid directly to the driver
- This activity is not suitable for pregnant women, and the operator reserves the right to refuse service for this situation due to safety reasons (no refund will be granted)