# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Opening Hours:
- 9:00am-5:00pm
# Additional Information:
- Infants aged 0-4 can join free of charge
- Child ticket: Age 5-15
- Adult ticket: Age 16+
- The tour may get canceled due to inclement weather. You will be informed as soon as possible. If this happens, you may reschedule or request for a full refund
- Pregnant women and people with back problems are advised not to join
- Participants under 110cm need to ride in tandem with an adult and only on the scenic or intermediate tracks
- **Please note:** Please pay NZD2 for infants who need to ride the luge with an adult