# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Options:
- **All vehicles have the Klook logo on the car door for easy identification**
- 3-seater vehicle with a maximum of 3 medium sized luggage
- 5-seater vehicle with a maximum of 4 medium sized luggage
- 12-seater vehicle with a maximum of 10 medium sized luggage
# Additional Information:
- Child seats are not available
- Pick up and drop off is only available within the city limits
- If your pick up or drop off location is outside the city limits, additional surcharges may apply. The operator will contact you to confirm the additional surcharges that you will pay directly to the driver
- The driver will wait up to 30 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
- Please book the round trip transfer packages for two way journeys
- **Please note:** Ba Na Hills service hours is between 7:00am-6:00pm
- **Please note:** This is not an airport transfer. For airport pick up service, please book Private Airport Transfers (DAD Pick Up) for Da Nang City, Hoi An or Ba Na Hills
- **Please note: Please book at least 2 hours before pick up time**