a year ago on
Trip to Sikkim
Our 4-night, 3-day honeymoon tour for Gangtok was a mix of breathtaking sights and frustrating mismanagement. While the scenic beauty of Nathula Pass, lakes, rivers, and valleys was truly mesmerizing, the service lacked professionalism and coordination. Despite booking a Swift Desire, we were provided with a Swift, and when we raised this with Akansha, requesting compensation on the package price, (Read More) we were told that both cars cost the same—if that was the case, why not provide the Swift Desire in the first place?
At the end of each day’s itinerary, I had to repeatedly ask our tour supervisor, Akash, for the next day’s driver details, as they never provided them proactively, making the experience less seamless than expected, especially for a premium honeymoon package.
Throughout the tour, we were constantly pinged multiple times a day for tour installment payments, even though I clearly informed them that I would make the payment once I reached the hotel, as connectivity was poor during sightseeing. Despite this, they continued to message repeatedly, which was unnecessary and frustrating.
When we accidentally left a power bank in the pickup car, we requested the tour operator to contact the driver, but they showed no urgency, and the driver ignored our calls, essentially stealing it.
Even after the trip ended, they kept disturbing us for a review, repeatedly calling and messaging instead of allowing us to share feedback at our convenience.
( I have mentioned the names of Akansha and Akash because they specifically requested it, hence including them in this review.)
The trip itself was beautiful, but poor management, unprofessionalism, lack of coordination, and constant follow-ups for payments and reviews took away from what should have been a flawless
experience. That being said, despite the service flaws, we made the most of our trip and created unforgettable memories together—proof that two people with the right mindset can turn even a mediocre experience into something special, but considering the price we paid, we certainly expected better.
After reading there reply Edit: now they are responsing saying everything was mentioned in the pdf yes seift desize was mentioned you guys provided? Nope!
I have screenshots of you guys asking for payment constantly throught sighseeing before 7 pm , you guys could have called and asked for full would have provided and the reason i did not do a full payment is i dont trust you guys after making a mess of pickup hence was waiting you guys to provide swift desire and then did full payment, and yea akasnsha kept on calling for review i have proof of that as well, we dont have much time for writing a bogus script for u guys, get a life, and about shankar he couldnt even get our powerbank back to use this is your best? Haha… I recommend anyone reading this feedback not to book from these guys! Pathetic experience have guts to admit your mistakes! And again i have chat proof of you guys constantly calling and pinging for reviews, and messaing for payments. And what about akash not being proactive to give driver details beforehand? I continuously had to ask him for next day driver details!! You call this experience seemless ? Yes i have proof of this as well!! You guys read the feedback again is swift and desire cost the same why not provide what is mentioned in pdf? And you guys call it a script like for real?
and yes apart from pickup car and other stuff experience was good woth other drivers we admit that unlike you guys who call it a script! There are other reviews too stating you guys dont provide details well in advance what about that call them scripted too then! Anyways enough and better train your staff properly.