- All cancellation requests must be submitted in writing via email to the company. The cancellation will be effective from the date of written acknowledgment from us.
Cancellation Fees: Due to contractual agreements with hotels, transporters, and other third-party vendors, cancellation fees will apply. These are calculated as a percentage of the total tour cost, based on the notice period provided before the tour start date:
- 30 days prior to departure: 25% of the tour/service cost
- 15 days prior to departure: 50% of the tour/service cost
- 10 days prior to departure: 75% of the tour/service cost
- 5 days prior to departure: 100% of the tour/service cost
- Special Note: The company reserves the right to modify its policies at any time, either before the departure date or during the tour.
- Note: Confirmed bookings canceled on arrival or refusal to check-in will be treated as no-show and will incur retention charges as per hotel policy.
- High-Season & Peak Period Bookings: For all bookings during the peak season and festive season (December 20th to January 5th), and for any dates specifically indicated as "non-refundable" or "peak" at the time of booking, a 100% cancellation fee will apply.
- Cancellation After Tour Commencement: The company is unable to offer any refunds for any unused portions of the tour (including accommodations, meals, sightseeing, transportation, etc.) once the tour has commenced, for any reason whatsoever. The company may, at its sole discretion, attempt to recover amounts from suppliers, but any refund based on such recovery is not guaranteed and will be processed after deducting all administrative costs.
Refund Process:
- Processing Time: All eligible refunds will be processed within 7-10 business days from the date of final approval. The refund will be issued to the original source of payment.
- Banking Timelines: The company is not responsible for any delays in the refund being credited to your account, as these are dependent on the processing times of your bank or financial institution.
- Non-Refundable Fees: Please note that all transaction fees charged by third-party payment gateways are non-refundable.
(Read More)