- All cancellation requests must be submitted in writing via email. The cancellation will be effective from the date of written acknowledgment from us.
Cancellation Fees: Due to contractual agreements with hotels, transporters, and other third-party vendors, cancellation fees will apply. These are calculated as a percentage of the total tour cost, based on the notice period provided before the tour start date:
- 30 days prior to departure: 10% of the tour/service cost
- 15 days prior to departure: 25% of the tour/service cost
- 7 days prior to departure: 50% of the tour/service cost
- No refund if canceled less than 48 hours before departure.
- Special Note: The company reserves the right to modify its policies at any time, either before the departure date or during the tour.
- Note: Confirmed bookings canceled on arrival or refusal to check-in will be treated as no-show and will incur retention charges as per hotel policy.
- High-Season & Peak Period Bookings: For all bookings during the peak season and festive season (December 20th to January 5th), and for any dates specifically indicated as "non-refundable" or "peak" at the time of booking, a 100% cancellation fee will apply.
- Cancellation After Tour Commencement: The company is unable to offer any refunds for any unused portions of the tour (including accommodations, meals, sightseeing, transportation, etc.) once the tour has commenced, for any reason whatsoever. The company may, at its sole discretion, attempt to recover amounts from suppliers, but any refund based on such recovery is not guaranteed and will be processed after deducting all administrative costs.
Refund Process
- Processing Time: All eligible refunds will be processed within 7-10 business days from the date of final approval. The refund will be issued to the original source of payment.
- Banking Timelines: The company is not responsible for any delays in the refund being credited to your account, as these are dependent on the processing times of your bank or financial institution.
- Non-Refundable Fees: Please note that all transaction fees charged by third-party payment gateways are non-refundable.
Payment Policy
- To confirm your travel booking, a deposit is required. The remaining balance must be paid in full at least 15 days prior to the tour's commencement.
- Booking Deposit: A 30% deposit of the total tour cost is required to secure your booking and initiate reservations with our vendors.
- Final Payment: The remaining 70% balance must be paid no later than 15 days before the tour start date.
- Bookings within 15 days: For bookings made within 15 days of the tour start date, 100% of the total tour cost is required to confirm the booking.
- Flight Booking: 100% of the total flight cost needs to be paid at the time of booking for ticket issuance.
- Non-Payment & Booking Cancellation: Failure to make the final payment by the due date (15 days prior to departure) will be treated as a voluntary cancellation by the customer. In such cases, our standard cancellation charges (as per our Cancellation and Refund Policy) will be applicable from the original booking date.
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5.0 (13 reviews)
Kiora Elanture Private Limited
