• This safari can be customized into a private safari package.
• It can also be extended into a longer itinerary with more days based on your preferences.
• Safari vehicles are allocated based on the package booked. Clients can choose between a customized safari van or a 4x4 Toyota Land Cruiser at the time of booking.
• Upon confirmation of a booking, a room is created and a vehicle is reserved according to the scheduled itinerary.
• The company does not own all accommodation properties but ensures that the agreed properties are reserved in advance.
• Deposits paid by clients are used to secure accommodations and are not stored in company bank accounts.
• All safari packages must be fully paid for before the safari commences. Final payments are to be made at Javiva Adventures Ltd offices unless advised otherwise.
• Safari orientation: Unless booked as a private tour, safari facilities such as vehicles, accommodations, and game drives may be shared with other travelers.
• Group safaris: Solo travelers are encouraged to be cooperative and open-minded to enjoy shared experiences with others.
• Travelers should be prepared for cultural differences, which are part of the adventure.
• Changes to itineraries may occur due to weather conditions, roadworks, high-season congestion, or other unforeseen circumstances.
• Any client-initiated changes to the itinerary must be communicated through the office or operations manager — not the driver guide.
• Javiva Adventures Ltd reserves the right to subcontract part or all of the safari, climbing, or hiking packages. All terms and conditions will still apply.
• The company’s liability is governed by Kenyan law. All claims are subject to the courts of Kenya.
• While every care is taken, the company is not liable for loss or damage to personal property. Clients are encouraged to arrange personal travel insurance.
• Secure storage is available, and clients are advised to store their valuables safely with the company.

Booking & Reservations

• A deposit is required to confirm a safari package. The deposit varies based on the type of safari booked:
• 20% for budget safaris
• 30% for private and lodge safaris
• Tour consultants will provide all necessary information prior to booking.

Cancellation Charges (based on time before safari):

• No show (no communication by safari date): 100% of total cost
• 1 to 7 days prior: 75%
• 7 to 14 days prior: 50%
• Above 14 days prior: 25%

Refunds

• The deposit amount (20% or 30%) is refundable based on the cancellation schedule above.
• Cancellations must be communicated formally for refund processing.