• Documents required for Bhutan immigration include a Voter ID or Passport (the passport must have a validity of 6 months or more).
• Children below 18 years can carry a school ID or Aadhar Card along with a birth certificate.
• Hotels are very strict with their child policy. Please carry age proof to present if requested by the hotel.
• A valid photo ID for all guests staying at the hotel is mandatory.
• For an extra adult in the room, we will provide an extra bed (wherever possible); however, most hotels only provide an extra mattress or roll-out bed. Many hotels do not have provisions for an extra bed.
• The hotels mentioned above will be confirmed based on room availability. Otherwise, a similar category hotel will be provided. All rooms are base category.

Booking: Your contract is with the company. A contract exists between us when we have confirmed you on our tour, hotel booking, or any other travel-related services of your choice and we have received your booking request and deposits. All correspondence regarding Tours/Travel Service bookings should be addressed to the company.

Payments: For the services contracted, a 30% advance payment should be made to hold the booking on a confirmed basis, and the balance amount should be paid before the commencement of your tour. We reserve the right to decide the amount to be paid as an advance payment, based on the nature of services and the time left before the commencement of the services.

Payment Options:

Payment can be made by bank transfer, cash payment to our office, or by demand draft/cheque. All payments should be free and clear of any withholding tax and deductions. Bank charges, if any, for remittance (by the remitting bank or by an intermediary bank) will be strictly borne by the payer.

Rights to Amend the Itinerary if Required:

The tour, once commenced, will strictly follow the finalized itinerary. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the itinerary for the safety and well-being of our esteemed passengers.

Policy Regarding Cancellation / No Show / Early Departure

• In case of cancellation of tour or travel services due to any avoidable or unavoidable reasons, we must be informed in writing. Cancellation charges will be effective from the date we receive the written notice, and the cancellation charges are as follows:

Cancellation Policy

• Minimum cancellation fee is Rs. 2000 per person.
• 25% cancellation fee between 30-20 days before tour departure.
• 50% cancellation fee between 20-10 days before tour departure.
• 75% cancellation fee between 10-5 days before tour departure.
• 100% cancellation fee on the same day and for no-shows.
• Please note: Regardless of the above-mentioned cancellation slabs, in case of cancellation of tour services after the booking is made with us, a minimum of 10% service charge will be applicable.
• In case you cancel the trip after commencement, the refund will be limited and will depend on the amount we can recover from the hoteliers we work with. We do not bear any responsibility to refund for unused hotel accommodation, chartered transportation, or missed meals.

Refund

• Regarding the refund of unused or unutilized services (which are paid for and cancelled in advance), the refund amount will be calculated based on the cancellation policy described above, and the money will be refunded to the person who made the payment to us. Please note that the refund process may take 2-4 weeks due to banking procedures. If the refund is made to a credit card or bank account, the bank charges will be deducted from the refund amount.

Our Liabilities & Limitations

• Please note that after the finalization of the tour or service cost, if there are any increases in entrance fees of monuments, museums, taxes, fuel costs, or guide charges by the Government of India, these will be charged as extra.
• The company acts only as an agent for the hotels, airlines, transporters, railways, and contractors providing other services. All exchange orders, receipts, contracts, and tickets issued by us are subject to the terms and conditions under which these services are provided by them.
• All itineraries are sample itineraries intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, and the physical ability of participants may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, and general well-being.
• Our rates are based on the prevailing rates negotiated by us with the hotels and airlines. Hotels and airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications made by hotels or airlines. All hotel bookings are based on the usual check-in and check-out times of the hotels unless indicated otherwise in the itinerary.
• We shall not be responsible for any delays or alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accidents, breakdowns of machinery or equipment, breakdowns of transport, weather, sickness, landslides, political closures, or any untoward incidents.
• We shall not be responsible for any loss, injury, or damage to persons, property, or otherwise in connection with any accommodation, transportation, or other services, resulting - directly or indirectly - from any act of God, dangers, fire, accidents, breakdowns in machinery or equipment, breakdowns of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or customs department regulations, defaults, or any other causes beyond our control.
• We do not have any insurance policy covering expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property are at the client's risk at all times.

Passports & Visas

• To travel to India from overseas countries, except for citizens of Nepal and Bhutan, one needs a valid passport (valid for at least 6 months) and a valid visa. The processing of passports and visas is not included in the tour cost.

Health

• Any person with a contagious disease is forbidden to travel. Any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.