• Rates Differ in Peak Season and Festivals
• Airline seats and hotel rooms are subject to availability at the time of confirmation.
• Before booking any package, please cross-check the rates with our sales team.
• Package rates will change based on the travel date and month.

General

• Starting May 1st, 2025, all travelers entering Thailand must complete the Thailand Digital Arrival Card online before their arrival. Additionally, they must register within 3 days before arrival. Thailand Digital Arrival Card
• Any changes communicated directly to the driver will not be honored. All requests for changes must be made through the support channel during the trip.
• Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through the support channel.
• Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.

Tours and Transfers

• The vehicle provided is based on the number of people traveling. Extra charges will apply if additional vehicles (or a vehicle with a larger capacity) are required due to travelers carrying extra or oversized luggage.
• If the stay is outside the city area, extra charges will apply for both private and shared transfers. These charges must be paid directly before boarding the vehicle.
• Private transfers do not imply that the vehicle is at your disposal. The vehicle will only pick you up and drop you off at the attraction at specified timings. The maximum waiting time in private tours/transfers is 15 minutes from the time of pickup. If you are not found at the pickup point within this time, it will be considered a no-show.
• Seat-in-coach (SIC) transfers imply that transfers will be in a shared bus with other co-passengers. You are requested to be at the place of pick-up/hotel lobby at least 5 minutes before the pickup time. Sometimes you may have to wait for about 30-45 minutes depending on traffic, the location of the hotel on the route, and the picking up of other guests.
• The maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby or concierge area or call the hotel room. If no answer is received from the room, the guide/driver will leave after waiting for 5 minutes, and it will be considered a no-show.
• The pickup timings for shared (SIC) transfers are subject to change (either earlier or later) based on your hotel location and the route of the pickup vehicle. Any changes will be communicated via message on the support channel.
• Once the trip has started, the schedules for drivers and sightseeing activities are already set and cannot be changed. We will do our best to accommodate any adjustments if possible. However, please understand that if we are unable to make any changes, no refunds will be provided in case of cancellation. Thank you for your understanding.
• There is only a motorway available where one can stop for 30 minutes. This stop is chargeable at 300 THB per stop. If this is required, the request needs to be made 24 hours prior to travel and will be paid directly to the driver.

Payment Policies

• You can pay using NEFT, IMPS, RTGS, and PAYPAL.
• We charge non-refundable financing fees for overdue amounts:
  • Financing charges: 1% per day of the pending amount, compounding daily.
  • Processing charges for financing: 5% per week of the pending amount or INR 10,000 per week, whichever is lower, from the 2nd week.
• We reserve the right to cancel your trip without notice after the due date. Any cancellation costs will be borne by you.
• If the above-mentioned payment terms are not followed, we will not be held responsible for any changes made in the package itinerary due to the non-availability of flights, hotels, ferries, etc.
• There might be an increase in the total package cost offered at the time of booking if payments are not received by us as per the terms mentioned, and the extra cost will need to be borne by the guest.
• We will never ask you to pay into a personal account. Please always pay using our website or our company bank account.
• If you wish to amend or change your booking, you must communicate your request to us in writing at our offical emai. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. If the amendment is carried out within the cancellation period, a cancellation charge will apply as if a cancellation was made on the date the request for amendment or change is made. Please note that the cancellation charges will be as per the airline and hotel policies.