Standard Cancellation Charges

Unless otherwise stated in writing, cancellations are charged as follows: 

TIME BEFORE TRAVEL CANCELLATION CHARGE

60+ DAYS BEFORE TRAVEL Deposit only

59–43 DAYS BEFORE TRAVEL 40% of total booking value

42–29 DAYS BEFORE TRAVEL 60% of total booking value

28–7 DAYS BEFORE TRAVEL 90% of total booking value

6 DAYS OR LESS / NO-SHOW 100% of total booking value

Non-Refundable Items

Certain travel components may be 100% non-refundable once booked or issued, regardless of the cancellation date. These may include, but are not limited to: 

• Domestic or international flights • Park or conservation fees • Gorilla/chimpanzee permits • Hot air balloon safaris • Train tickets • Visa or permit-related costs • Festive season accommodation • Special event bookings • Supplier deposits or prepaid services

Changes to Bookings

Any requested change to dates, accommodation, rooming, routing, guest numbers, or activities will be subject to availability and supplier approval. Changes may attract: • Amendment fees • Supplier penalties • Rate differences • Additional transport or logistics costs Where a change results in cancellation of any confirmed service, the relevant cancellation terms may apply.

No-Shows and Unused Services

No refunds will be given for: • No-shows • Late arrivals • Early departures • Missed transfers • Unused meals, activities, accommodation, or services • Services missed due to incomplete travel documents, delays, illness, or traveller misconduct

Force Majeure

We are not liable for cancellations, delays, changes, or losses caused by events beyond our control, including but not limited to extreme weather, government restrictions, political unrest, airline disruption, road closures, natural disasters, park closures, or supplier insolvency. Where possible, we will assist with rebooking or alternative arrangements, but refunds will depend on supplier policies and recoverable amounts.

Refund Processing

Where a refund is due, it will only be processed once has received any recoverable funds from relevant suppliers. Refunds may be subject to: • Bank charges • Payment gateway fees • Currency exchange differences • Supplier administration fees

How to Cancel

All cancellations must be submitted in writing. The effective cancellation date will be the date on which written notice is received and acknowledged by our team.