Thank you, Angel Vaktharia Ji, for your valuable feedback!
We are thrilled to know that you loved the itinerary and coordination during your Jibhi & Manali trip with GenNext Holidays. Creatin (Read More)g hassle-free travel experiences, perfectly planned itineraries, and seamless coordination is what we strive for every day.
Your appreciation motivates us to continue delivering the best holiday packages across Himachal Pradesh and other incredible destinations in India and abroad.
Looking forward to planning your next memorable vacation soon!
VA
Varun Agrawal
• Indore
4 days ago
Trip to Ujjain, Maheshwar, Madhya Pradesh
Excellent service by Gennext Holidays!
Our Delhi–Ujjain–Omkareshwar–Maheshwar–Indore trip was very well organized. Hotels, transportation, and overall coordination were excellent. The team was always available for support. The entire journey was smooth, comfortable, and hassle-free. Highly recommended for family tours. Thank you, Gennext Holidays, for a memorable experience!
GenNext Holidays replied22 Jun, 2026
Thank you, Mr. Varun Agrawal, for your wonderful feedback and for choosing GenNext Holidays for your Delhi–Ujjain–Omkareshwar–Maheshwar–Indore journey.
We are delighted to know that you were (Read More)satisfied with the hotels, transportation, and overall coordination throughout the trip. Providing seamless travel experiences, reliable support, and memorable family holidays is always our top priority.
Your kind words motivate our team to continue delivering exceptional service to every traveler. We truly appreciate your trust and recommendation.
We look forward to planning many more memorable journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
VB
Vishal Baing
• Mumbai
4 days ago
Trip to Ujjain, Indore, Madhya Pradesh, India
Ujjain offers a highly-rated blend of deep spirituality and rich heritage, highlighted by the divine experience of the Mahakaleshwar Temple and omkareshwar temple While the temple visits are profoundly memorable, crowds can be overwhelming, making pre-planned VIP tickets. Thank you Mr. Abhishek for this wonderful trip
GenNext Holidays replied22 Jun, 2026
Thank you, Mr. Vishal Baing Ji, for your valuable feedback and for choosing GenNext Holidays for your Ujjain & Omkareshwar spiritual journey.
We are delighted to know that you had a memorable (Read More) and divine experience at the sacred Mahakaleshwar and Omkareshwar Temples. Ujjain truly offers a unique blend of spirituality, culture, and heritage, and we are glad we could help make your pilgrimage smooth and comfortable.
A special thank you for appreciating Mr. Abhishek's efforts. Your kind words motivate our entire team to continue delivering well-planned, hassle-free, and meaningful travel experiences for our guests.
We sincerely appreciate your trust in GenNext Holidays and look forward to assisting you with many more spiritual and leisure journeys in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
RY
Reena Yadav
• Indore
3 weeks ago
Trip to Munnar, Kerala, India
Amazing Kerala Tour Experience with GenNext Holidays – Highly Recommended!
We recently booked our Kerala holiday package with GenNext Holidays, and the entire trip exceeded our expectations. From Munnar, Thekkady, Alleppey Houseboat, and Kochi sightseeing to hotel accommodations and transportation, every aspect of the tour was professionally managed.
The itinerary was well-planned, hotels we (Read More)re comfortable, and all transfers were punctual and hassle-free. The GenNext Holidays team provided excellent customer support throughout the journey, ensuring a smooth and memorable travel experience.
A special mention to our driver Mr. Saleem, who was extremely professional, courteous, and knowledgeable throughout the trip. His safe driving, punctuality, and helpful nature made our Kerala journey even more comfortable and enjoyable. He guided us well and always ensured that we reached every destination safely and on time.
If you are looking for a Kerala tour package, Kerala family vacation, Kerala honeymoon package, Alleppey houseboat stay, or customized Kerala holiday packages, we highly recommend GenNext Holidays. Their attention to detail, competitive pricing, and commitment to customer satisfaction make them one of the best travel agencies for Kerala tourism.
Thank you, GenNext Holidays, and a special thanks to Mr. Saleem, for creating unforgettable memories and making our Kerala trip truly special. We look forward to booking our next holiday with you soon!
Overall, the trip was well-organized and enjoyable. A little more time at a few sightseeing spots would have made the experience even more relaxing, but everything was managed smoothly by the team.
GenNext Holidays replied22 Jun, 2026
Thank you, Mrs. Reena Yadav Ji, for your wonderful and detailed feedback!
We are truly delighted to know that your Kerala holiday with GenNext Holidays exceeded your expectations. It is our c (Read More)onstant endeavor to create seamless and memorable travel experiences, and we are pleased that you enjoyed every aspect of your journey, from the beautiful landscapes of Munnar and Thekkady to the unforgettable Alleppey Houseboat experience and Kochi sightseeing.
We sincerely appreciate your kind words about our planning, hotel selections, transportation arrangements, and customer support. A special thank you for recognizing Mr. Saleem's professionalism, punctuality, and dedication. We will certainly convey your appreciation to him, and we are sure he will be delighted to know that he played a part in making your Kerala trip comfortable and memorable.
Your trust and recommendation mean a lot to us and motivate our team to continue delivering exceptional holiday experiences. We look forward to planning many more amazing journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
AT
Ankita Tiwary
• Durgapur
3 weeks ago
Trip to Haridwar, Rishikesh, Mussoorie, Nainital
GenNext Holidays replied22 Jun, 2026
Thank you, Ms. Ankita Tiwary Ji, for choosing GenNext Holidays for your Uttarakhand journey covering Haridwar, Rishikesh, Mussoorie, and Nainital.
We are delighted to have been a part of your (Read More) travel experience and hope that the spiritual charm of Haridwar and Rishikesh, the scenic beauty of Mussoorie, and the serene lakes of Nainital created wonderful memories for you.
At GenNext Holidays, we strive to provide seamless travel arrangements, comfortable stays, and personalized service to ensure every trip is enjoyable and hassle-free. Your trust and support inspire us to continue delivering exceptional holiday experiences.
We look forward to planning many more memorable journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
PK
Pradeep Kumar
• Frankfurt am Main
3 weeks ago
Trip to Manali, Himachal Pradesh, India
Had a great trip to Manali & Shimla with GenNext Holidays. Everything was well arranged and the journey was smooth and enjoyable. The hotels, travel, and sightseeing were all nicely managed.
Special thanks to Bharat ji and our driver Rahul Bhaiya for their support, care, and friendly nature throughout the trip. Thank you for making our journey comfortable and memorable. Looking forward to travell (Read More)ing again soon. 😊
Overall, the trip was very well planned and enjoyable.
GenNext Holidays replied29 May, 2026
Dear Pradeep Kumar Sir,
Thank you for sharing your wonderful experience with your Manali & Shimla tour. We are delighted to know that you enjoyed a smooth, comfortable, and memorable journey. (Read More)
The beautiful landscapes of Himachal Pradesh, along with well-planned travel arrangements, make every trip special, and we are glad that your hotel stays, transportation, and sightseeing experiences met your expectations. Your kind appreciation motivates us to continue helping travelers create unforgettable holiday memories.
A special thank you for acknowledging the efforts of Bharat Ji and Rahul Bhaiya. We will surely convey your compliments to them. Their dedication, support, and friendly nature played an important role in making your Himachal tour enjoyable and hassle-free.
Thank you once again for choosing GenNext Holidays for your Shimla Manali holiday package. We truly appreciate your trust and recommendation. We look forward to assisting you with more Himachal Pradesh tours, family vacations, honeymoon packages, group tours, and memorable travel experiences across India.
Warm Regards,
Team GenNext Holidays
RP
Ravi Praksh Verma
• Bhopal
3 weeks ago
Trip to Ujjain
We recently completed our Madhya Pradesh Jyotirlinga Yatra with GenNext Holidays and had a very good experience throughout the journey. The complete tour was well managed, including hotel stay, vehicle arrangement, darshan planning, and travel coordination.
A special thanks to Abhishek, who supported us during the entire trip and was always available whenever we needed any help or guidance. His (Read More) behaviour was polite, cooperative, and very professional. Because of his support, our journey became smooth and comfortable.
We are happy with the services provided by GenNext Holidays and would definitely recommend them to anyone planning a Jyotirlinga or Madhya Pradesh tour.
Everything was well managed during the trip. If possible, a little more time at some temple locations and slightly quicker hotel check-in process would make the experience even better. Overall, the journey was comfortable, smooth, and very well coordinated by GenNext Holidays.
GenNext Holidays replied29 May, 2026
Thank you for taking the time to share your experience with your Madhya Pradesh Jyotirlinga Yatra. We truly appreciate your valuable feedback and are delighted to know that you had a smooth and comfor (Read More)table journey.
Spiritual tours are all about peace, devotion, and creating meaningful memories, and we are happy that your visit to the sacred Jyotirlingas of Madhya Pradesh was well coordinated. Your kind words regarding the hotel stay, transportation, darshan arrangements, and overall travel experience are greatly appreciated.
We are especially grateful for your recognition of Abhishek's support throughout the trip. Providing timely assistance and ensuring a hassle-free travel experience is always our priority, and your feedback motivates our team to continue delivering the best possible service.
Thank you once again for choosing GenNext Holidays for your Jyotirlinga pilgrimage tour. We are honored to have been a part of your spiritual journey and look forward to assisting you with future Madhya Pradesh tours, temple tours, pilgrimage packages, family vacations, and holiday experiences across India.
Wishing you happiness, good health, and many more memorable journeys ahead.
Warm Regards,
Team GenNext Holidays
Y
Yatin
• New Delhi
4 weeks ago
Trip to Nainital
Hopefully if any.
To add here: I suggest booking directly with the resort. After paying in advance through a Company, I felt suspicious and then also contacting the hotel's reservation team directly just to be certain my stay was secured and provides peace of mind with acceptance.
Personal experience with rating Company and genuine human/customer to decide.
Reminder. I am writing this to advise fellow travelers about my recent experience with the Company (recommended/misused of AI). As a traveller who travels frequently, I have never encountered this level of mismanagement with threat.
From the start, our itinerary was poorly planned (acceptable by Company staff, who (Read More)verified (missed checking) licensed for verified HR consulting with multiple business and inconsistent with what we agreed upon, and lacked transparency. What made this worse was the aggressive pressure we faced (including unprofessional confusing demands for chauffeur & team became stressful with pressure) regarding travel arrangements that suited the company’s convenience rather than ours. We were even forced to pay for services stating the policy.
Despite my attempts to resolve this, the communication—specifically from Mr. abhishek sen & accepted for staff bharat irodiya was wrong plan, unprofessional and dismissive with repetitive standard response with no solution. It was a serious stressful and disappointing experience for my family🙏.
I strongly advise travellers to look elsewhere. I am happy to provide information to any genuine/human traveler seeking proof of this situation. Kindly stay safe and save🙏
Now, the Company will likely use automated tools to craft reply anytime soon with false statements. Regards.
GenNext Holidays replied26 May, 2026
Dear Yatin Ji,
We respect every traveler’s right to share feedback. However, your review presents only one side of the situation and omits several important facts. For the benefit of genuine (Read More)travelers reading this review, we would like to present the complete context professionally and transparently.
Firstly, regarding the hotel arranged for your stay, you had shared the following review after your trip: We have the screenshots available. If anyone requires them, they can obtain them by sending an email to [email protected], as Mr. Yatin may delete the review given to Hotel The Cozy Acorn Resort, Nainital.
“We had the best family stay here in May 2026. The food was delicious, and the service was warm and attentive throughout our visit. Everything was seamless, making for a truly relaxing and memorable trip with a great valley view. Highly recommended for families.”
This directly contradicts the allegations made in your recent review. Either the trip was genuinely enjoyable, as reflected in your earlier feedback, or your present claims are exaggerated and misleading. We have retained screenshots of your previous review for reference.
From the beginning of the planning process, our team repeatedly requested direct phone communication because travel arrangements involve multiple operational details that are difficult to manage solely through emails and occasional WhatsApp messages. Unfortunately, the lack of direct communication resulted in delays and misunderstandings during planning.
Regarding the hotel issue, after your booking confirmation, the concerned property received notices from government authorities, which was also reported locally. As soon as the hotel informed us, we immediately updated you and proactively shared alternative accommodation options to avoid inconvenience to your family.
The alternative hotel suggested by you was significantly more expensive than the original package. Despite this, our company still absorbed an additional expense of approximately ₹6,000 to provide better alternatives and ensure your journey continued smoothly. We had also clearly offered a refund option if you were not comfortable with the revised arrangements.
During the trip, repeated delays occurred due to late departures and extended personal stops, which impacted the sightseeing schedule. Our team and driver repeatedly suggested adjusting timings so missed sightseeing points could still be covered, but these suggestions were not followed.
It is also important to clarify that, as per the agreed booking terms, full payment was required before the journey began. Despite multiple assurances from your side, payment remained pending throughout the trip, forcing our Accounts and Operations teams to repeatedly follow up regarding the outstanding dues. Even under these circumstances, all services continued uninterrupted to ensure your family’s travel experience remained unaffected. Payment was eventually cleared only after the driver expressed his inability to continue without receiving his dues.
We also regret to mention that our driver and operational staff reported repeated instances of rude and abusive behavior during the journey. Despite this, our team handled the matter professionally and ensured completion of the trip with patience and dignity. We firmly believe that mutual respect is essential between clients, drivers, hotel staff, coordinators, and service providers.
While we sincerely regret that this experience became stressful for both parties, publicly using terms such as “fraud,” “threat,” “deceptive,” or “abusive” without presenting the full context is unfair, misleading, and harmful to the reputation of people who worked continuously to facilitate your journey.
Our company remains committed to transparent communication, ethical travel services, and professional customer support for every traveler.
Sincerely,
Team GenNext Holidays
Google Ratings & Reviews
Google Rating
5.0
Based on 77 Reviews
Customer Reviews
DR
Deepa Rathour
14 hours ago on
Very good experience with GenNext Holidays. We recently went to ujjain with family we are glad to connecting with them and they support well in entire trip..
JR
Jitendra Rathour
14 hours ago on
I recently traveled to Manali with Genenxt Holidays, and it was an amazing experience. The entire trip was well-organized, from hotel bookings to transportation and sightseeing. Everything was managed (Read More) smoothly, making our holiday completely stress-free and enjoyable.
PP
Prakash Pandit
15 hours ago on
I had an excellent experience with GenNext Holidays. The team was professional, responsive, and well-organized throughout the trip. From itinerary planning to hotel bookings and transportation, everyt (Read More)hing was handled smoothly. Their attention to detail and customer support made our vacation stress-free and enjoyable. The accommodations were comfortable, and all arrangements were exactly as promised. I highly recommend GenNext Holidays to anyone looking for a reliable travel partner for a memorable holiday experience.
KR
Kajal Rathour
15 hours ago on
Excellent service and good behaviour with clients
AS
Aditya Saxena
19 hours ago on
Very Nice experience
KA
Kiran Akhade
a day ago on
My trip to Panchmarhi with GenNext Holiday was amazing. The service and overall experience were excellent. The driver was very professional and supportive, and the hotel was also very good. GenNext is (Read More) the best company for a comfortable and memorable trip.
Thank you, Angel Vaktharia Ji, for your valuable feedback!
We are thrilled to know that you loved the itinerary and coordination during your Jibhi & Manali trip with GenNext Holidays. Creatin (Read More)g hassle-free travel experiences, perfectly planned itineraries, and seamless coordination is what we strive for every day.
Your appreciation motivates us to continue delivering the best holiday packages across Himachal Pradesh and other incredible destinations in India and abroad.
Looking forward to planning your next memorable vacation soon!
VA
Varun Agrawal
• Indore
4 days ago
Trip to Ujjain, Maheshwar, Madhya Pradesh
Excellent service by Gennext Holidays!
Our Delhi–Ujjain–Omkareshwar–Maheshwar–Indore trip was very well organized. Hotels, transportation, and overall coordination were excellent. The team was always available for support. The entire journey was smooth, comfortable, and hassle-free. Highly recommended for family tours. Thank you, Gennext Holidays, for a memorable experience!
GenNext Holidays replied22 Jun, 2026
Thank you, Mr. Varun Agrawal, for your wonderful feedback and for choosing GenNext Holidays for your Delhi–Ujjain–Omkareshwar–Maheshwar–Indore journey.
We are delighted to know that you were (Read More)satisfied with the hotels, transportation, and overall coordination throughout the trip. Providing seamless travel experiences, reliable support, and memorable family holidays is always our top priority.
Your kind words motivate our team to continue delivering exceptional service to every traveler. We truly appreciate your trust and recommendation.
We look forward to planning many more memorable journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
VB
Vishal Baing
• Mumbai
4 days ago
Trip to Ujjain, Indore, Madhya Pradesh, India
Ujjain offers a highly-rated blend of deep spirituality and rich heritage, highlighted by the divine experience of the Mahakaleshwar Temple and omkareshwar temple While the temple visits are profoundly memorable, crowds can be overwhelming, making pre-planned VIP tickets. Thank you Mr. Abhishek for this wonderful trip
GenNext Holidays replied22 Jun, 2026
Thank you, Mr. Vishal Baing Ji, for your valuable feedback and for choosing GenNext Holidays for your Ujjain & Omkareshwar spiritual journey.
We are delighted to know that you had a memorable (Read More) and divine experience at the sacred Mahakaleshwar and Omkareshwar Temples. Ujjain truly offers a unique blend of spirituality, culture, and heritage, and we are glad we could help make your pilgrimage smooth and comfortable.
A special thank you for appreciating Mr. Abhishek's efforts. Your kind words motivate our entire team to continue delivering well-planned, hassle-free, and meaningful travel experiences for our guests.
We sincerely appreciate your trust in GenNext Holidays and look forward to assisting you with many more spiritual and leisure journeys in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
RY
Reena Yadav
• Indore
3 weeks ago
Trip to Munnar, Kerala, India
Amazing Kerala Tour Experience with GenNext Holidays – Highly Recommended!
We recently booked our Kerala holiday package with GenNext Holidays, and the entire trip exceeded our expectations. From Munnar, Thekkady, Alleppey Houseboat, and Kochi sightseeing to hotel accommodations and transportation, every aspect of the tour was professionally managed.
The itinerary was well-planned, hotels we (Read More)re comfortable, and all transfers were punctual and hassle-free. The GenNext Holidays team provided excellent customer support throughout the journey, ensuring a smooth and memorable travel experience.
A special mention to our driver Mr. Saleem, who was extremely professional, courteous, and knowledgeable throughout the trip. His safe driving, punctuality, and helpful nature made our Kerala journey even more comfortable and enjoyable. He guided us well and always ensured that we reached every destination safely and on time.
If you are looking for a Kerala tour package, Kerala family vacation, Kerala honeymoon package, Alleppey houseboat stay, or customized Kerala holiday packages, we highly recommend GenNext Holidays. Their attention to detail, competitive pricing, and commitment to customer satisfaction make them one of the best travel agencies for Kerala tourism.
Thank you, GenNext Holidays, and a special thanks to Mr. Saleem, for creating unforgettable memories and making our Kerala trip truly special. We look forward to booking our next holiday with you soon!
Overall, the trip was well-organized and enjoyable. A little more time at a few sightseeing spots would have made the experience even more relaxing, but everything was managed smoothly by the team.
GenNext Holidays replied22 Jun, 2026
Thank you, Mrs. Reena Yadav Ji, for your wonderful and detailed feedback!
We are truly delighted to know that your Kerala holiday with GenNext Holidays exceeded your expectations. It is our c (Read More)onstant endeavor to create seamless and memorable travel experiences, and we are pleased that you enjoyed every aspect of your journey, from the beautiful landscapes of Munnar and Thekkady to the unforgettable Alleppey Houseboat experience and Kochi sightseeing.
We sincerely appreciate your kind words about our planning, hotel selections, transportation arrangements, and customer support. A special thank you for recognizing Mr. Saleem's professionalism, punctuality, and dedication. We will certainly convey your appreciation to him, and we are sure he will be delighted to know that he played a part in making your Kerala trip comfortable and memorable.
Your trust and recommendation mean a lot to us and motivate our team to continue delivering exceptional holiday experiences. We look forward to planning many more amazing journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
AT
Ankita Tiwary
• Durgapur
3 weeks ago
Trip to Haridwar, Rishikesh, Mussoorie, Nainital
GenNext Holidays replied22 Jun, 2026
Thank you, Ms. Ankita Tiwary Ji, for choosing GenNext Holidays for your Uttarakhand journey covering Haridwar, Rishikesh, Mussoorie, and Nainital.
We are delighted to have been a part of your (Read More) travel experience and hope that the spiritual charm of Haridwar and Rishikesh, the scenic beauty of Mussoorie, and the serene lakes of Nainital created wonderful memories for you.
At GenNext Holidays, we strive to provide seamless travel arrangements, comfortable stays, and personalized service to ensure every trip is enjoyable and hassle-free. Your trust and support inspire us to continue delivering exceptional holiday experiences.
We look forward to planning many more memorable journeys for you and your family in the future.
Warm Regards,
Team GenNext Holidays
Your Trusted Travel Partner
PK
Pradeep Kumar
• Frankfurt am Main
3 weeks ago
Trip to Manali, Himachal Pradesh, India
Had a great trip to Manali & Shimla with GenNext Holidays. Everything was well arranged and the journey was smooth and enjoyable. The hotels, travel, and sightseeing were all nicely managed.
Special thanks to Bharat ji and our driver Rahul Bhaiya for their support, care, and friendly nature throughout the trip. Thank you for making our journey comfortable and memorable. Looking forward to travell (Read More)ing again soon. 😊
Overall, the trip was very well planned and enjoyable.
GenNext Holidays replied29 May, 2026
Dear Pradeep Kumar Sir,
Thank you for sharing your wonderful experience with your Manali & Shimla tour. We are delighted to know that you enjoyed a smooth, comfortable, and memorable journey. (Read More)
The beautiful landscapes of Himachal Pradesh, along with well-planned travel arrangements, make every trip special, and we are glad that your hotel stays, transportation, and sightseeing experiences met your expectations. Your kind appreciation motivates us to continue helping travelers create unforgettable holiday memories.
A special thank you for acknowledging the efforts of Bharat Ji and Rahul Bhaiya. We will surely convey your compliments to them. Their dedication, support, and friendly nature played an important role in making your Himachal tour enjoyable and hassle-free.
Thank you once again for choosing GenNext Holidays for your Shimla Manali holiday package. We truly appreciate your trust and recommendation. We look forward to assisting you with more Himachal Pradesh tours, family vacations, honeymoon packages, group tours, and memorable travel experiences across India.
Warm Regards,
Team GenNext Holidays
RP
Ravi Praksh Verma
• Bhopal
3 weeks ago
Trip to Ujjain
We recently completed our Madhya Pradesh Jyotirlinga Yatra with GenNext Holidays and had a very good experience throughout the journey. The complete tour was well managed, including hotel stay, vehicle arrangement, darshan planning, and travel coordination.
A special thanks to Abhishek, who supported us during the entire trip and was always available whenever we needed any help or guidance. His (Read More) behaviour was polite, cooperative, and very professional. Because of his support, our journey became smooth and comfortable.
We are happy with the services provided by GenNext Holidays and would definitely recommend them to anyone planning a Jyotirlinga or Madhya Pradesh tour.
Everything was well managed during the trip. If possible, a little more time at some temple locations and slightly quicker hotel check-in process would make the experience even better. Overall, the journey was comfortable, smooth, and very well coordinated by GenNext Holidays.
GenNext Holidays replied29 May, 2026
Thank you for taking the time to share your experience with your Madhya Pradesh Jyotirlinga Yatra. We truly appreciate your valuable feedback and are delighted to know that you had a smooth and comfor (Read More)table journey.
Spiritual tours are all about peace, devotion, and creating meaningful memories, and we are happy that your visit to the sacred Jyotirlingas of Madhya Pradesh was well coordinated. Your kind words regarding the hotel stay, transportation, darshan arrangements, and overall travel experience are greatly appreciated.
We are especially grateful for your recognition of Abhishek's support throughout the trip. Providing timely assistance and ensuring a hassle-free travel experience is always our priority, and your feedback motivates our team to continue delivering the best possible service.
Thank you once again for choosing GenNext Holidays for your Jyotirlinga pilgrimage tour. We are honored to have been a part of your spiritual journey and look forward to assisting you with future Madhya Pradesh tours, temple tours, pilgrimage packages, family vacations, and holiday experiences across India.
Wishing you happiness, good health, and many more memorable journeys ahead.
Warm Regards,
Team GenNext Holidays
Y
Yatin
• New Delhi
4 weeks ago
Trip to Nainital
Hopefully if any.
To add here: I suggest booking directly with the resort. After paying in advance through a Company, I felt suspicious and then also contacting the hotel's reservation team directly just to be certain my stay was secured and provides peace of mind with acceptance.
Personal experience with rating Company and genuine human/customer to decide.
Reminder. I am writing this to advise fellow travelers about my recent experience with the Company (recommended/misused of AI). As a traveller who travels frequently, I have never encountered this level of mismanagement with threat.
From the start, our itinerary was poorly planned (acceptable by Company staff, who (Read More)verified (missed checking) licensed for verified HR consulting with multiple business and inconsistent with what we agreed upon, and lacked transparency. What made this worse was the aggressive pressure we faced (including unprofessional confusing demands for chauffeur & team became stressful with pressure) regarding travel arrangements that suited the company’s convenience rather than ours. We were even forced to pay for services stating the policy.
Despite my attempts to resolve this, the communication—specifically from Mr. abhishek sen & accepted for staff bharat irodiya was wrong plan, unprofessional and dismissive with repetitive standard response with no solution. It was a serious stressful and disappointing experience for my family🙏.
I strongly advise travellers to look elsewhere. I am happy to provide information to any genuine/human traveler seeking proof of this situation. Kindly stay safe and save🙏
Now, the Company will likely use automated tools to craft reply anytime soon with false statements. Regards.
GenNext Holidays replied26 May, 2026
Dear Yatin Ji,
We respect every traveler’s right to share feedback. However, your review presents only one side of the situation and omits several important facts. For the benefit of genuine (Read More)travelers reading this review, we would like to present the complete context professionally and transparently.
Firstly, regarding the hotel arranged for your stay, you had shared the following review after your trip: We have the screenshots available. If anyone requires them, they can obtain them by sending an email to [email protected], as Mr. Yatin may delete the review given to Hotel The Cozy Acorn Resort, Nainital.
“We had the best family stay here in May 2026. The food was delicious, and the service was warm and attentive throughout our visit. Everything was seamless, making for a truly relaxing and memorable trip with a great valley view. Highly recommended for families.”
This directly contradicts the allegations made in your recent review. Either the trip was genuinely enjoyable, as reflected in your earlier feedback, or your present claims are exaggerated and misleading. We have retained screenshots of your previous review for reference.
From the beginning of the planning process, our team repeatedly requested direct phone communication because travel arrangements involve multiple operational details that are difficult to manage solely through emails and occasional WhatsApp messages. Unfortunately, the lack of direct communication resulted in delays and misunderstandings during planning.
Regarding the hotel issue, after your booking confirmation, the concerned property received notices from government authorities, which was also reported locally. As soon as the hotel informed us, we immediately updated you and proactively shared alternative accommodation options to avoid inconvenience to your family.
The alternative hotel suggested by you was significantly more expensive than the original package. Despite this, our company still absorbed an additional expense of approximately ₹6,000 to provide better alternatives and ensure your journey continued smoothly. We had also clearly offered a refund option if you were not comfortable with the revised arrangements.
During the trip, repeated delays occurred due to late departures and extended personal stops, which impacted the sightseeing schedule. Our team and driver repeatedly suggested adjusting timings so missed sightseeing points could still be covered, but these suggestions were not followed.
It is also important to clarify that, as per the agreed booking terms, full payment was required before the journey began. Despite multiple assurances from your side, payment remained pending throughout the trip, forcing our Accounts and Operations teams to repeatedly follow up regarding the outstanding dues. Even under these circumstances, all services continued uninterrupted to ensure your family’s travel experience remained unaffected. Payment was eventually cleared only after the driver expressed his inability to continue without receiving his dues.
We also regret to mention that our driver and operational staff reported repeated instances of rude and abusive behavior during the journey. Despite this, our team handled the matter professionally and ensured completion of the trip with patience and dignity. We firmly believe that mutual respect is essential between clients, drivers, hotel staff, coordinators, and service providers.
While we sincerely regret that this experience became stressful for both parties, publicly using terms such as “fraud,” “threat,” “deceptive,” or “abusive” without presenting the full context is unfair, misleading, and harmful to the reputation of people who worked continuously to facilitate your journey.
Our company remains committed to transparent communication, ethical travel services, and professional customer support for every traveler.