- A cancellation must be sent in writing to the office by email that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the company shall retain the full deposit if not agreed differently.
If a booking is cancelled, the client is subject to a cancellation fee on paid deposits as follows:
- More than 6 weeks prior to departure: No cancellation fee
- Up to 4 weeks prior to departure: 30% cancellation fee
- 4 to 2 weeks prior to departure: 50% cancellation fee
- 2 to 1 week prior to departure: 75% cancellation fee
- Less than 1 week prior to departure: 100% cancellation fee
Exceptions: Flights are excluded from refund options. In case a trip must be cancelled, we cannot guarantee a full refund for flights as this is subject to the specific airline. We always do our best to offer free cancellations but rely on the terms and conditions of hotels & airlines.
The company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the company agrees to refund all money that has already been paid by the client. This shall be the company's sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
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