Universal's Loews Portofino Bay Hotel, Orlando, Usa

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Location & Nearby Places

International Drive (10.2 Km from city center)

5601 Universal Boulevard

15 Nearby Attractions

Universal Orlando Resort

1.0 km

Bill Frederick Park

3.7 km

Ripley’s Believe it or Not! Museum

4.0 km

Clear Lake

6.7 km

Lake Holden

7.6 km

SeaWorld

7.7 km

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All Facilities for Universal's Loews Portofino Bay Hotel

Category	Facilities
Activities	Movie nights, Golf course (within 3 km), Temporary art galleries.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Special diet menus (on request), Kid meals, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	24-hour security, Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access, Lockers.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Games room.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
General	Pets allowed, Parking on site, Parking.
Physical distancing	Physical distancing rules followed, Cashless payment available.
Entertainment and family services	Entertainment staff, Babysitting/child services.
Pool and wellness	Spa facilities, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Outdoor pool, Pool bar, Massage, Spa and wellness centre, Water slide, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Accessible parking, Car hire, Electric vehicle charging station.
Outdoor & View	Terrace.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.5

Based on 606 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

7.5

Facilities

8.7

Reviewers Mention About Universal's Loews Portofino Bay Hotel

The Universal's Loews Portofino Bay Hotel receives positive reviews for its free express passes to Universal parks, beautiful design, and nice pool. Some guests mention the layout can be confusing an (Read More)d service at the pool was slow. However, the hotel's comfortable rooms, helpful staff, convenient water taxis to the parks, and diverse dining options were highly praised. The hotel is considered a great option for its location and amenities, although some guests still prefer other Universal hotels.

Guest Reviews

James

family with young children

8.0

Very good

We have stated before - we love the location and most of the staff friendly- concierge helpful one young lady at the fro

Accessibility to parks and room key fast pass

Room wasnt the cleanest- we did call to front desk to let them know one of the bathrooms wasnt changed over - open soap etc .. they did correct this however - also called in advance about an emergency package being delivered during our stay unfortunately it didnt arrive - when it did my husband went to collect it - they charged him 10 fee to process it my husband asked me about it no one told us anything about this- it was our daughters wallet she couldnt travel without her picture id!

Published on 04 Jan 2024

Nader

solo traveller

4.0

Disappointing

very disappointing room and very tired building

location of hotel

dark and bad location of the room, staff did not give full and correct information about the Universal Tour- Very Expensive for basic room with no view , dark and dull- Very disappointing

Published on 04 Jan 2024

Sherryann

family with young children

7.0

Good

My stay was disappointing

The location of the hotel to Universal Parks

Although there were renovations ongoing the overall surrounding was outdated

Published on 01 Jan 2024

Jayne

family with young children

5.0

Passable

Dated hotel, great location and fabulous design

Location and design

Room was shabby, needs updating and very expensive

Published on 31 Dec 2023

Dee

family with young children

8.0

Very good

Good hotel for Universal location with boat transportation to/from hotel and good value w. Fast Pass

Hotel is convenient and Starbucks on property is a plus

There were no activities for kids except for arcade and we were not told about it. So not very kid friendly

Published on 29 Dec 2023

Sohail

family with young children

8.0

Very good

Location

Charge for parking my car was unexpected and completely unacceptable as if I am paying that much for a room I would at least expect free parking.

Published on 27 Dec 2023

Patsi

family with young children

6.0

Pleasant

Stay in a more modern hotel even if its a bit further away from the parks

Really close to the parks

The rooms need a proper renovation. Outside the building there was construction going on and we were put in a room without any window and with workers working during the day. Very expensive for what you get in the end

Published on 20 Dec 2023

Melissa

family with young children

7.0

Good

The staff were exceptional. After having reservation for months, arrived to be placed in furthest room at end of furthest wing and kept up allnight by unexplaned loud intermittent banging noise. Staff finally moved us late the next afternoon. Staff personally came to our room to check on us and brought card and gift since this was our anniversary trip.. we were expecting scheduled construction...but one day had no hot water..warm is being kind. Then tv didn't work. Staff went out of their way to help each time..they are treasures.

Published on 17 Dec 2023

Maria

with friends

8.0

Very good

Enjoyed my stay and loved the hotel and everything about it.

Loved the pool and the gym and the adult pool. Lived the flow from our room to get to everything. Lived the singing from the balcony in the evenings.

Rooms a little outdated but it grew on me.

Published on 04 Dec 2023

Tia

group

9.0

Superb

Wonderful, we will definitely be back!

The room was super spacious, we had a balcony on the bay and we were thrilled! The proximity to the water taxi and to the main pool was perfect. We could easily make it back for a swim and a soak in the hot tub after a long day in the parks. We loved the opera performances and the staff were always very friendly! When we arrived we had our luggage sent to bell services as we didn't know if our room would be ready so early and we were delighted to find that it was, the bellman who brought our luggage to our room was super helpful showing us around the hotel (thanks again Hunter!) Most people comment on the long line at Starbucks but when you compare it to the Starbucks in the Mouses' park, it's actually quite short. We never felt crowded at the hotel (and we were there during the Halloween Horror Nights events) The Universal Unlimited Express Pass and Early Entry features were an absolute must for us to be able to accomplish our goal to "Ride EVERY ride in the parks". We will absolutely be back!

(Read More)

Our coffee machine didn't work so we were a little surprised at that. It's a very high end hotel for the cosmetic damage we saw, this poor fellow was patching up the drywall that keeps getting destroyed by the housekeeping carts. The laundry room was a little dirty so it was inconvenient for folding laundry as I didn't want to put my clean clothes on the dirty surfaces.

Published on 01 Dec 2023