Tru By Hilton Indianapolis Downtown, In, Indianapolis

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Category	Facilities
Business facilities	Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Snack bar, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key access.
Common areas	Shared lounge/TV area, Games room.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	ATM/cash machine on site, Express check-in/check-out, Private check-in/check-out, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Parking.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Board games/puzzles.
Transport	Accessible parking, Parking garage.
Pool and wellness	Fitness centre, Fitness classes, Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 962 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.9

Value For Money

8.1

Facilities

8.6

Reviewers Mention About Tru By Hilton Indianapolis Downtown, In

The Tru By Hilton in Indianapolis Downtown offers wonderful rooms with comfortable beds and great views. The staff is friendly and accommodating, with special mentions to Lily and Remington for their (Read More) exceptional service. The hotel is conveniently located near Lucas Oil Field and various dining options, making it highly recommended for those wanting to be downtown. The only minor issues mentioned were a musty smell in the room and a lack of hanging space for clothes. Overall, a great stay with excellent service.

Guest Reviews

Smith

family with young children

10.0

Exceptional

Relaxed and comfortable

Breakfast was great. The staff were very friendly and helpful. Within walking distance of almost every place, I wanted to visit.

Published on 03 Jan 2024

Angelica

young couple

8.0

Very good

A little bit of everything

Easy to get to, convenient parking. Minutes from lucas oil stadium, Minutes from bars n fast food place

No microwave or coffee pot inside room. You had to do that at the front desk area.

Published on 02 Jan 2024

Temitope

group

10.0

Exceptional

I had a complete nice stay. Will surely be back

The breakfast was excellently display, variety choices to eat. Clean environment. Generally very nice foods

Security. A guy came to use the ATM and was begging for money from me.

Published on 28 Dec 2023

Bennett

family with young children

8.0

Very good

Fire Alam pulled at 4:AM

Published on 25 Dec 2023

Henry

young couple

8.0

Very good

Good choice for those who want to stay downtown.

Modern style, good size room and bathroom, good heat and A/C.

The faucet in the bathroom sink was very loose. Somewhat difficult to operate.

Published on 18 Dec 2023

Anonymous

young couple

7.0

Good

Nice place, great location, but some heating/ac issues.

Very close to the stadium, clean and nice, and staff was great!

The heating/ac unit didnt turn off at the set temp so it was nonstop heat, ac, or nothing and the walls were thin.

Published on 18 Dec 2023

Saylor

young couple

8.0

Very good

The hotel was all together cute. I enjoyed the dry erase boards with facts ab the city & tourist interests on it.

The price of parking and the fact there wasnt a microwave in the room.

Published on 13 Dec 2023

Karen

young couple

10.0

Exceptional

Clean, short walk to St Elmos, attached parking garage, very good breakfast

Our room overlooked the post office

Published on 02 Dec 2023

James

young couple

7.0

Good

Staff is very friendly and helpful. Breakfast was great!! Simple, yet satisfying. Selection for all tastes... plenty of beverages, too. Very clean, modern appearance. Nice lounge/activity area around reception. Also, there are plenty of snacks and other items available for purchase. Plenty of outlets(ac/usb) in room. Blinds very good in keeping out brightness. Plenty of storage in room without need for a closet. Easy to get to from highway and is walking distance to many sights of interest. In/out parking privileges, but see below.

TV reception in room needs improvement. Any sports broadcast kept breaking up digitally. Even the streaming had slight pauses. There were signs displayed throughout asking to respect quiet hours 10p-9a, but heard noisy guests up to 2a on the Friday. Doors slam too easily. Could hear when other guests coming/going, and in surrounding rooms. I don't know what these people are doing! Heater made loud clicking at times...would just shut it off so not to bother sleep. Not a fan of the liquid soap. Prefer a larger ironing board. Came back Saturday night, and there no spots left to park. Is there a way to control this?***they did refund my payment for the day, and I found parking close-by on the street.

(Read More)

Published on 28 Nov 2023

Tuesday

young couple

10.0

Exceptional

Very very Good!!!

Great location for what we were doing the 2 days, Breakfast was good and lots to choose from !! I would recommend to anyone wanting to stay close to downtown!!! I also like that you can book it on booking with the free cancellation and pay at the property! Also had a parking garage!!

There was nothing we didnt like

Published on 27 Nov 2023