The Ritz-Carlton Orlando, Grande Lakes, Orlando, Usa

The guests had a wonderful time at The Ritz-Carlton Orlando, Grande Lakes. They praised the spotless and beautiful rooms, breathtaking views, and delicious food. The staff, particularly Ali at the fr (Read More)ont desk and Chef Donna, received high praise for their helpfulness and friendliness. The spa experience was described as amazing and relaxing. However, there were some cons mentioned, such as issues with the room and the expensive valet and resort fees. Overall, the staff's exceptional service was the saving grace for the property.

Guest Reviews

Ghassan

young couple

10.0

Exceptional

luxurious and relaxing

the staff where amazing very friendly and welcoming, the room was comfortable and spacious . the location was handy to shopping areas and other attractions . I would definitely stay there again

Published on 22 Dec 2023

Muath

family with young children

10.0

Exceptional

Simply remarkable

Everything

Nothing

Published on 15 Nov 2023

Tareq

review category business travellers

1.0

Bad

In summary, this recent stay at The Ritz has left me questioning the standards to which this once revered brand holds it

The Declining Standards of The Ritz Hotel While The Ritz Hotel has historically been synonymous with luxury and opulence, my recent experience has painted a contrasting image. Here are the reasons for my profound disappointment: 1- Communication Breakdown: The hotel claims not to monitor messages sent via third-party applications. This is a blatant disregard for customer service, especially considering I had sent urgent requests for early check-in through these channels. 2- Check-in Chaos: After an exhausting wait of three hours, I was presented with a room that wasn't what I had booked. To add insult to injury, they tried to downplay the error, offering me my original room only after an additional hour's wait. 3- Credit Card Compromises: a transaction generated from the Ritz on the 15th of October with 201.9 dollars with Authentication code H37610 hit my credit card at 2:00 am Florida time where the front desk stated that they dont have it recorded in their system!!! Despite the fact that I have paid the total payment of the stay upfront with 500 dollars as deposit. 4-Housekeeping Havoc: On October 16th, after leaving my room from 8:00 am to 6:00 pm, I returned to find it untouched. Such negligence points towards deeply rooted management issues. 5- Neglecting Basic Hygiene: The bed sheets weren't changed for over four days. Such disregard for cleanliness is unacceptable, especially for a reputed establishment. 6- Plumbing Problems: The water pressure in the shower was so low it almost felt non-existent. A luxury hotel should at least guarantee basic amenities working at their optimum. 7- Incomplete Amenities: It's shocking to find that even basic amenities like cotton swabs were missing from the room. 8- Poor Isolation: The room's main door had such terrible sound isolation that every passerby in the hallway became an unwelcome guest in my room.

(Read More)

Published on 24 Oct 2023

Jacqueline

review category business travellers

10.0

Exceptional

EVERYTHING! Everything was wonderful, we had a great time.

The price was too high for most things.

Published on 09 Oct 2023

Harrison

young couple

10.0

Exceptional

Perfect Wedding Stay beyond expectations! 10/10

Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.

(Read More)

The prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.

Published on 19 Sep 2023

Location & Nearby Places

International Drive (15.6 Km from city center)

4012 Central Florida Parkway - Show on map

15 Nearby Attractions

SeaWorld

3.3 km

Ripley’s Believe it or Not! Museum

6.1 km

Universal Orlando Resort

8.6 km

Kissimmee RV Park

10.4 km

Lake Conway

10.7 km

Lake Holden

11.9 km

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Top Facilities

Bar

Wifi

Spa

Pets allowed

Beach

Pool

Garden

Concierge service

Children's playground

Food

Shuttle service

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The Ritz-Carlton Orlando, Grande Lakes

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Reviewers Mention About The Ritz-Carlton Orlando, Grande Lakes

Guest Reviews

Ghassan

Exceptional

luxurious and relaxing

Muath

Exceptional

Simply remarkable

Tareq

Bad

In summary, this recent stay at The Ritz has left me questioning the standards to which this once revered brand holds it

Jacqueline

Exceptional

Exceptional

Harrison

Exceptional

Perfect Wedding Stay beyond expectations! 10/10

David

Exceptional

By and Large we had a very nice day. The staff was excellent very attentive. I think that youre exp

Jordan

Exceptional

Exceptional

Asmaua

Superb

Everything was perfect

Todd

Exceptional

Made me feel like Royalty!!

Edward

Passable

only good if you want to golf

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