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SpringHill Suites by Marriott Indianapolis Keystone

Keystone at the Crossing (1 kms from The Fashion Mall at Keystone)
9450 Counselors Row - Show on map

Ranked 6 out of 49 best hotels in indianapolis

9.2
392 reviews

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Room Types Available

King Suite with Sofa Bed
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    This suite features air conditioning and a flat-screen TV.

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    Queen Suite with Two Queen Beds and Sofa Bed
  • Max 2 Adults
    •
  • 2 Photos available
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    This suite provides air conditioning and a flat-screen TV.

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    King Suite with Tub - Mobility Accessible
  • Max 2 Adults
    •
  • 1 Photo available
    •
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    Suite with Two Queen Beds - Hearing Accessible
  • Max 2 Adults
    •
  • 2 Photos available
    •
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    King Suite - Hearing Accessible
  • Max 2 Adults
    •
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    King Suite with Roll-In Shower - Mobility Accessible
  • Max 2 Adults
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    SpringHill Suites by Marriott Indianapolis Keystone is featured in

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    Guest Ratings For This Property

    9.2
    Based on 392 Reviews
    100% verified reviews

    Comfort

    9.53

    Cleanliness

    9.47

    Value For Money

    9.05

    Facilities

    9.44

    Reviewers Mention About SpringHill Suites by Marriott Indianapolis Keystone

    The SpringHill Suites by Marriott Indianapolis Keystone is praised for being dog-friendly with helpful and friendly staff. The rooms are comfortable, clean, and well-designed, with unique furniture p (Read More)ieces. The hotel offers great value for money compared to other options in the area, with welcoming and friendly staff. Guests recommend this hotel for its convenient location and positive experience.

    Guest Reviews

    Ward
    young couple
    8.0
    Very good
    Very good
    Great location. Very clean.
    The bed was horrible. Way, way too soft. Our backs really hurt each morning.

    Published on 04 Jan 2024

    Mary
    group
    9.0
    Superb
    Overall good experience but very pricey for a short notice reservation.
    Rooms were clean and spacious.
    Room could have been designed so the television was in the middle for everyone to enjoy. Breakfast was not appealing.

    Published on 30 Dec 2023

    John
    family with young children
    9.0
    Superb
    Very nice and comfortable hotel with a friendly staff.
    The design and layout of the lobby and rooms and the tasty breakfast.
    Lack of an on-site restaurant and bar.

    Published on 26 Dec 2023

    Deidre
    family with young children
    10.0
    Exceptional
    We had a good time went for my birthday weekend
    Nice and clean pool was nice and warm

    Published on 10 Dec 2023

    Glenn
    group
    6.0
    Pleasant
    Could have been much better if they did what they had promised to do
    New. Clean. Location
    Asked for no feathers in room prior to arrival. Confirm to check in. And of course, when I got to the room, they were feathers pillows. So frustrating. Also, hotel is completely empty, but they felt compelled to put me right next to the elevator, so could not sleep with that thing going up and down

    Published on 05 Dec 2023

    Flora
    young couple
    7.0
    Good
    Not Awesome, Not Horrible.
    Good location, new facility with lots of parking, big TV in the room, large space.
    The rooms are laid out weird. The TV, while large, is in the middle of the bed and couch, facing the room divider. Not a good view from anywhere in the room. The door has a foggy glass front that puts a lot of light on the bed if anyone is in there. No phone hook ups on both sides of the bed, I had an empty shampoo bottle, that I didn't find until I was already in the shower and wet, so had to use body wash on my hair. Pillows had all the stuffing slide to one side and the other was empty, it was weird. I guess they let dogs in because cujo went full blown attack mode at me in the hallway in front of the elevators, barking super loud at 8am. I was saved by the owners pulling him back with the leash. Breakfast is free but sparse. The only hot items was scrambled eggs and sausage. You could make yourself a waffle though. We went next door to Big Bear Biscuits, they were amazing! The Springhill Suite lobby is closed, so after trying to get in, we had to go around the building to the other entrance. Just a lot of instances that while small, added up to a not great experience.
    (Read More)

    Published on 28 Nov 2023

    Angelica
    family with young children
    9.0
    Superb
    Great!
    Cleanliness
    Nothing

    Published on 04 Nov 2023

    Mallory
    young couple
    8.0
    Very good
    It served its purpose.
    The bathroom was really nice! Staff extremely friendly. Location great!
    The linens. I was very disappointed at how the linens were. Especially for the price I paid and it being a suite. I expected better quality. The texture and lint balls were not comfortable.

    Published on 30 Oct 2023

    Dolores
    family with young children
    9.0
    Superb
    Superb
    The hotel is lovely and the room really comfortable. The beds are like sleeping on clouds. This was perhaps the best room we had while being in the States. Shame the weather was not good as I really wanted to take a walk about the lake.
    I would have given a 10 if it were not for the rude receptionist who was busy taking a private call and could not be bothered to answer me about an umbrella which they did not have. Plus, while the breakfast was nice as well as staff, I can't believe in a Marriot you get paper plates and even worse PLASTIC cutlery for cutlery.

    Published on 21 Oct 2023

    Broom
    family with young children
    10.0
    Exceptional
    Rest and relaxation spring Hill was a very comfortable, friendly atmosphere
    I enjoy the whole atmosphere of t the money as soon as the hotel and the people all laugh talk happy stuff kids were there on sports it's always good to see happy kids and doing things to boost their future... All the front desk worker greeted you with a smile the the engineer guy simios nice guy and took care of him business and smiling every time I seen him overall I had a very relaxing content stay
    I hate it. The location too many roundabouts where I come from. They don't have them and I kept getting lost at the lost after loss

    Published on 12 Oct 2023

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