Sheraton Cascais Resort - Hotel & Residences

I was disappointed by my stay overall. The hotel was let down by poor / non existent service at the pool, which is where most people will spend their time on holiday. Its a shame, because its a beautiful area. Nobody greeted you or smiled- the main guy there is just miserable. You were made to feel like an inconvenience when you approached the bar there. There were never any towels available (3 days running) despite about 10 people there most days and when requested, I simply received shrugs and was told it was out of season, or to bring my own from the room. Nobody took orders, or served drinks, despite not being busy. We would have spent 5 x more if wed had service! Nobody helped with beds or pads for the beds. No music or atmosphere. Hard to communicate too, as nobody there spoke English. Outside of the pool, the staff were lovely. But this really ruined my trip and deterred me and my Mum from using this area. The restaurant is a lovely area with helpful staff who make a big effort, but outside of the buffet breakfast which is fine, its let down by very average/ bland and massively overpriced food for the quality (and I come from London and eat out a lot!) . We would have liked to eat in more or order room service, but this put me off. The hotel bathrooms are black and so dark you have to do your makeup outside and are very slippery when wet. A few times, our room wasnt cleaned or beds made/ cups cleared and we had to request it. No espresso machines or milk in room to make coffees or proper tea. We had to order or take milk from breakfast every day for this. Just seems basic- especially for the British. Would expect sound bars and better tech to play music/ log into Netflix etc. Couldnt access or order papers or magazines. No iPads/digital either. No library but loads of shelves in the foyer. Nothing happening in the evening. The shuttle is good, but dropped us too far away for my Mum to walk into the main area and back to after.

The location was amazing, felt very exclusive and perfect location to walk to the beach through the beautiful neighbourhood. The staff were really polite and really helpful and knowledgable. I had managed to forget my converter even though I was there for business and they loaned me one which was sooo kind. The room service was lovely and better quality in our opinion than the restaurant. The pool was fantastic and the gardens and restaurants calm enough to work from or take a stroll around which was was so relaxing. The staff here were also the right level of attentive - leaving you alone when you needed peace and being right there when you needed something. All in all a really nice hotel.

I had a used contact lense on the floor in my room which was a bit disconcerting - and all my colleagues got upgraded but I arrived on the Saturday so paid for a bigger room as my sister travelled with me. I also had breakfast in the restaurant as I had a meeting and so didnt order the buffet but off al la Carte - it took an age to arrive which was frustrating as I was on a time limit and quite frankly wasnt very nice and not what I expected. The facilities where amazing though and so was the location so Id definately go there again but for such an expensive hotel there were just a few little finesses to make it feel extra special.