Pestana Cidadela Cascais - Pousada & Art District, Cascais

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Category	Facilities
Activities	Beach, Golf course (within 3 km), Diving, Cycling, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Heating, Pool cover.
Food & Drink	Kid-friendly buffet, Breakfast in the room, Kid meals, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available.
General	Pets allowed, Parking, WiFi available in all areas.
Pool and wellness	Spa facilities, Sun umbrellas, Outdoor pool (all year), Swimming pool, Foot massage, Outdoor pool, Personal trainer, Massage, Spa and wellness centre, Back massage, Swimming Pool, Full body massage, Beachfront, Spa lounge/relaxation area, Indoor pool, Couples massage, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Indoor pool (all year), Spa/wellness packages, Neck massage, Fitness.
Transport	Car hire, Bicycle rental.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.5

Based on 2585 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

7.9

Facilities

8.5

Reviewers Mention About Pestana Cidadela Cascais - Pousada & Art District

The Pestana Cidadela Cascais - Pousada & Art District is praised for its beautiful setting and superb breakfast with incredible views. Some guests were disappointed with the lack of evening meals in (Read More)the restaurant and the quality of food in the separate restaurant. However, the hotel grounds, rooms, and spa services were highly rated, and the location was described as exceptional. The only minor complaints were regarding the need for bathroom renovations and slightly uncomfortable chairs in the meeting facilities.

Guest Reviews

Maksim

young couple

10.0

Exceptional

everything was fine, great hotel, great location!

Published on 02 Jan 2024

Joao

family with young children

8.0

Very good

Location, people and breakfast.

Cleaning was not very good.

Published on 01 Jan 2024

Monica

review category business travellers

8.0

Very good

Location, comfort, kindness of the staff. Excellent food.

Room towards the inner courtyard was a bit dark, but it was largely compensated by how quiet it was

Published on 23 Dec 2023

Oleksii

young couple

9.0

Superb

Location, breakfast

Published on 21 Dec 2023

Carol

young couple

9.0

Superb

Fabulous location great customer service and brilliant value for money!

Location and design

Not much at all!

Published on 19 Dec 2023

Diogo

solo traveller

3.0

Poor

Not 5-star, sadly not up to scratch :(

Great location. I particularly enjoyed breakfast time, even though the restaurant can be quite small on busy mornings. Some of the artwork around the inn are interesting and made my walk around the venue worth the effort.

When I checked in there was hair in the bathroom and bedroom (see photos). When I approached reception, without as much as an apology, I was asked when would you like it cleaned? - this is not a 5 star service, frankly its not even 4 star. The pousada restaurant Taberna da Praa was utter chaos, with door staff running around (the place wasnt particularly busy) the chef shouting loud insults from the kitchen - it all made for a very course experience, one I regretted. As if that wasnt enough, the prices are extortionate, and you will be automatically charged a 10% tip and a donation (to god knows what) - alas, this isnt California, and the whole ethos is simply wrong - to be avoided.

(Read More)

Published on 18 Dec 2023

David

young couple

10.0

Exceptional

Bets place to stay when visiting Cascais and surrounding area.

A perfect location to explore Cascais and the local vicinity. The staff were so helpful, full of smiles and support. Right at the top of Cascais so no need for a car or taxi if you are restauranting or shopping the area. Very pet friendly and no problem with our small King Charles Spaniel in the hotel whatsoever. Unfortunately we did not have time for the SPA and indoor or outdoor pools but they looked great. Super views of the marina from the breakfast and dinning rooms.

We received a message from the hotel with rather draconian statements regarding our dog before checkin. This led us to almost cancel our reservation however, upon checkin, the hotel is one of the most pet friendly hotels we have stayed at ant the staff loved our dog and made such a fuss of him. Dont be put off by the email and hotel Pestana Cidadela Cascais; may I suggest you modify the email to reflect how well you actually treat our pets?

Published on 18 Dec 2023