Quest Hotel Darmo - Surabaya by ASTON, Surabaya

This property has been featured in "50 Best Hotels In Surabaya ".

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Top Facilities

parking

bar

wifi

pool

food

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Check Room Options And Availability

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Superior Double or Twin Room

Max 2 Adults

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This air conditioned double or twin room comes with an electric kettle, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring shower facility and a hairdryer.

Deluxe Double or Twin Room

Max 2 Adults

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This air conditioned double or twin room comes with an electric kettle, a minibar, a seating room with sofa, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring shower facility, hairdryer, and free toiletries.

Suite

Max 2 Adults

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This air conditioned suite has an extra space and is fitted with an electric kettle, a minibar, a seating room with sofa, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring bath or shower facility, hairdryer, and free toiletries.

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All Facilities for Quest Hotel Darmo - Surabaya by ASTON

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Air purifiers, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Miscellaneous	Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area.
Accessibility	Upper floors accessible by elevator, Accessible by lift.
Bathroom	Private bathroom, Free toiletries, Toilet paper, Toothbrush, Shower cap, Hairdryer, Shampoo, Slippers, Bath, Shower, Body soap, Conditioner, Toilet.
Room Amenities	Drying rack for clothing, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Safety deposit box.
Food & Drink	Electric kettle, Restaurant, Minibar, Room service, Tea/Coffee maker.
Safety & security	Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Fire extinguisher.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock, Wake-up service, Key access.
Media & Technology	TV, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, 24-hour front desk, Express check-in/check-out, Tour desk.
Physical distancing	Cashless payment available, Mobile app for room service, Physical distancing rules followed.
Pool and wellness	Massage, Spa/wellness packages, Spa lounge/relaxation area, Fitness centre, Fitness, Spa and wellness centre.
Transport	Car hire, Airport drop off, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
Outdoor & View	City view, View.

Location & Nearby Places

Tegalsari (3.4 Km from city center)

Jl.Ronggolawe 27 - 29

15 Nearby Attractions

Chinatown, Surabaya

0.1 km

Monumen Perjuangan POLRI

0.6 km

Bungkul Park

0.7 km

Tomb of Dr Soetomo

0.7 km

Flora Park

0.9 km

Suroboyo Monument

1.2 km

See All Attractions

About This Property

Situated in the central area of Surabaya, Quest Hotel Darmo - Surabaya by ASTON offers cosy and modernly decorated accommodation with free WiFi access in all areas and a 24-hour front desk.

Guest Ratings For This Property

7.9

Based on 227 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.1

Value For Money

8.3

Facilities

8.0

Guest Reviews

Cindy

review category business travellers

5.0

Passable

brakfast was good,staff are frindly

room area,balcony and bathroom not clean,so dirty, i stay at suite room unacceptable look like budget hotel room,please take more attention about the hygiene,i wont come back again and not recommended.

Published on 15 Dec 2023

Gerald

family with young children

8.0

Very good

Great

The location is in the heart of the city and the price is excellent

The hotel ia kinda old

Published on 15 Sep 2023

Ventura

young couple

9.0

Superb

Nice room and good staff service.

Could be included the free pick up from airport to hotel, many other competitors offers this service

Published on 10 Sep 2023

Martin

young couple

9.0

Superb

staff very helpful , rooms clean and comfortable - good location

Pool is super cold

Published on 09 Sep 2023

James

young couple

8.0

Very good

A good overnight stay

Lovely big bed and good bathroom. Wi-Fi was fine. Breakfast very good- eggs cooked to order. Excellent location as close to some very nice restaurants

Gym equipment needed updating - most of it was broken We were given a free upgrade which in reality was the hotel moving us to a full corridor most likely to make cleaning easier. We were put next to a noisy family (adjoining room) and soundproofing wasnt great

Published on 05 Sep 2023

David

family with young children

8.0

Very good

Best value for money ratio when staying in Surabaya.

The breakfast is very nice, it features several Indonesian dish as well as a variety of classic breakfast options. Staff is also giving quality service.

Bathroom equipment is worn and could be better maintained.

Published on 26 Aug 2023

Robert

with friends

2.0

Very poor

Add a bit of budget and stay somewhere else

Good selection at the breakfast buffet.

A no go. We got an upgrade from a superior to a deluxe room and wondered if it was a downgrade. The photo looks much better than the room is. Facilities are worn out and it does not feel clean (some spots might not disappear any more even after a deep cleaning). No idea when the windows have been cleaned the last time outside. If you open the tap of the washbasin, it touches the mirror. A plastic protection there in wood look is already falling off. Avoid to look at the sealed a d grouted parts of the shower. No towels at the pool and no staff there. Scratched toilet bowl seat and clogged toilet there. Liquid soap was empty. Staff at the reception did not know opening times of the few sights, it just consults Google maps. Breakfast staff does not speak English. The hotel seems to target mainly Indonesian customers. The egg station is outside right in front of an exhaust. The breakfast selection was good, but expect jams and juices that taste chemical.

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Published on 18 Aug 2023

Setio

family with young children

10.0

Exceptional

The security were professional. The staff and front line management were organised and allowed everything to work as clockwise. A home away from home as I pursued the Prajogo Story . https://youtube.com/@ps3theprajogostoryfindingm803 . Many wonderful staff to name them all but to me are like family. Novita and Mulayadi are great in their role as all the others were able to perform their duties with professionalism as well as tender loving care. They are passionate in their job and when their is the passion excellence is delivered. I hope to one day return and they can be like family. Special tanks to Samudarno, Agung, Stevina, Dina, Afrik, Galia and sorry if I can't write all your names. Hope to see you keep smiling in the job you love. Kindest regards Setio and The Prajogo Story.

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Published on 26 Jul 2023

Carolina

with friends

9.0

Superb

Comfortable stay in Surabaya

The hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.

Published on 18 Jul 2023

Roberta

young couple

10.0

Exceptional

Comfortable room with every facility. The facility is well made and many services are available. The hotel restaurant is really good and the staff very friendly. Excellent value for money!

Published on 18 Jul 2023