Hotel Neo Gubeng by ASTON, Surabaya

This property has been featured in "50 Best Hotels In Surabaya ".

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Top Facilities

parking

wifi

food

bar

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Check Room Options And Availability

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Standard Single Room

Max 1 Adult

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Room is fitted with air conditioning and flat-screen cable TV. The en suite bathroom has shower facilities.

Deluxe Double or Twin Room

Max 2 Adults

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Room is fitted with air conditioning and flat-screen cable TV. The en suite bathroom has shower facilities.

Category	Facilities
Business facilities	Meeting/banquet facilities.
Others	parking, bar, wifi, food.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Toilet, Shower, Private bathroom, Free toiletries.
Room Amenities	Clothes rack, Desk, Drying rack for clothing, Air conditioning, Safety deposit box, Wardrobe or closet.
Food & Drink	Electric kettle, Room service, Restaurant.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access, Linen, Towels.
Media & Technology	Flat-screen TV, Telephone, Cable channels.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Mobile app for room service, Single-room air conditioning for guest accommodation, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Transport	Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
Pool and wellness	Spa and wellness centre.
Outdoor & View	View.

Location & Nearby Places

Gubeng (1.8 Km from city center)

Jl. Jawa 17-19

15 Nearby Attractions

Indonesian Cancer Museum

0.7 km

Monumen Bambu Runcing

0.8 km

Monumen Kapal Selam

0.9 km

Old Town

1.1 km

Balai Pemuda

1.1 km

Joko Dolog Buddhist Statue

1.1 km

See All Attractions

About This Property

Only a 3-minute drive from Surabaya Gubeng Station, Hotel Neo Gubeng by ASTON features clean and bright guestrooms with free W-Fi. It has a spacious parking lot, an on-site shop and an in-house restaurant.

Guest Ratings For This Property

7.9

Based on 179 Reviews

100% verified reviews

Comfort

8.2

Cleanliness

8.1

Value For Money

8.3

Facilities

7.9

Guest Reviews

Dian

review category business travellers

8.0

Very good

-

The hot shower water is abundant

the mattress foam is thin

Published on 27 Oct 2023

Harsono

young couple

9.0

Superb

Location, breakfast simple hut nice

Lighting need more bright

Published on 22 Sep 2023

Felix

solo traveller

6.0

Pleasant

Friendly hotel at a good location!

Good location, walking distance from train station and some cool bars (colors pub; our bar)! The receptionists were super friendly and helpful, even quickly changed the bed sheets when i called them (because they werent very clean).

The room wasnt well maintained over the last years and had a bad smell. But after leaving the window open and letting the AC run for some hours it was ok. Just put any creditcard with NFC technology into the plug (instead of your room ceycard) and you can keep the AC running when youre outside the room (also i put a coat hanger between the window to keep it open).

Published on 15 Sep 2023

Rahajeng

solo traveller

9.0

Superb

Staff were helpful

Published on 19 Aug 2023

Ho

family with young children

6.0

Pleasant

- Location - Staff

- very limited parking lot - they didn't replace the linen if not requested - the room interior needs some maintenance

Published on 30 Jul 2023

Neerlani

family with young children

9.0

Superb

Nice

The room is spacious. Location is perfect. Affordable price. Breakfast is not really that good, still worth it.

The smell of the toilet.

Published on 10 Jul 2023

Ms

solo traveller

3.0

Poor

Location near station

Staff not friendly. Room dirty.

Published on 14 Jun 2023

Michael

young couple

3.0

Poor

We had a disappointing stay and wont be going back. Not what we expect from Aston with whom we had a delightful stay in

The location was fine and initially the room looked as we expected.

The blind did not work. I had to stand on a chair and manually tie it open. The AC did not cool the room and there seemed to be no airflow. I checked and found the filters blocked. I cleaned them and they appeared to work OK after that. I suspect the filters were in the same condition throughout the hotel. The cistern plumbing leaked and gradually water covered the area of the bathroom floor behind and each side of the toilet. The bathroom needs a thorough clean. The switch on the bedside. table light closest to the door was broken. I had to remove the globe to turn off the light. We were in room 205.

(Read More)

Published on 11 Jun 2023

Gunawan

review category business travellers

8.0

Very good

The room was spacious, clean and comfortable bed. Water dispenser on the hallway.

The elevator buttons can be difficult to press.

Published on 02 Jun 2023

Rachael

young couple

6.0

Pleasant

Good location

The location of the hotel was good. There are a number of restaurants within easy walking distance, including on in the hotel. The beds were comfortable and the room was spacious.

The room was a bit smelly. It smelt musty.

Published on 24 Apr 2023