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Hotel

Park Plaza Cardiff

Cardiff city centre (0 kms from )

Ranked 5 out of 50 best hotels in cardiff

8.2
(7014 reviews)

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Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities Shallow end, Heated pool, Air conditioning, Safety deposit box.
Food & Drink Special diet menus (on request), Room service, Restaurant, Bar.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Laundry.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General WiFi available in all areas.
Pool and wellness Hot tub/Jacuzzi, Swimming pool, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year).

Guest Ratings For This Property

8.2
Based on 7014 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.0

Facilities

8.6

Reviewers Mention About Park Plaza Cardiff

Park Plaza Cardiff received rave reviews from recent guests. The hotel offers excellent service, clean and spacious rooms, and top-notch amenities including a spa and fitness center. Guests praised t (Read More)he delicious breakfast options and convenient city center location. Some minor issues were mentioned, such as soft pillows and a shower head that couldn't be tilted. Overall, guests loved their stay at the hotel and highly recommend it for visitors to Cardiff.

Guest Reviews

Jody
review category business travellers
8.0
Very good
Very good
I love the reception area with the log burners it's so cosy
There were no robes in our room so when we went to the spa from the room we had to go fully clothed which was a potch. In the past we have had bath robes and flip flops complimentary. The spa had no robes to give us which was a bit disappointing when we were staying in the hotel. The occupants of the room next door snored so loudly it kept me awake all night. The walls must be so thin and it spoilt me stay.

Published on 04 Jan 2024

Zhadra
family with young children
9.0
Superb
Lovely stay
Lovely room cosy and comfortable Good location too
Value for money its a bit too pricy I think

Published on 03 Jan 2024

Mark
young couple
8.0
Very good
Pleasant stay, staff were really helpful and genuine so that is a plus
Location is good for the town, swimming pool is a good size as is the gym. Breakfast was plentiful and good choice though the hot buffet was odd, counter overseeing the kitchen and a small selection .
Parking is a nightmare, the ncp carpark is opposite but wouldn't want to leave a car over night. The hotel should be more pro active in this department as will go back to other hotels in Cardiff that have better parking options

Published on 03 Jan 2024

Narendra
family with young children
4.0
Disappointing
Awful, will never stay there again
Lovely central location
For a Radisson Property it was drastically lacking in both service and comfort. Everything from the check in to the stay was sub standard to say the least. We were in Cardiff looking at the university so convenience and comfort were key. We got in at 2:30/2:45 soaked from being caught in the storm. We had 2 superior rooms booked and were told that we could have 1 as the other was not ready. When I asked why as we were evidently soaked and needed to change out of our wet clothes - I was rather tersely told that check in was at 3pm. My husband had been parking the car in the car park across the road and came in literally 5min after us. He asked a different male attendant when the room would be ready and was given another room key and told that the other was not ready. In actual fact it turns out that BOTH were ready as both attendants had given us a room key separately. I was also told that no rooms were available next to each other - as I had requested these at the time of booking. It turns out they were next to each other. The heating in the rooms DID NOT work. It was freezing cold and the temp just would not adjust. No one bothered to attend to it. Rooms had a musty smell. This hotel would be best placed to take some lessons from the rest of the Radisson Group. We spent the next night @ the Radisson Blu in Durham which was a great experience overall. Such a difference in standard

Published on 02 Jan 2024

Dreamboat
young couple
10.0
Exceptional
Exceptional
The pool was fabulous, great to relax on the loungers and read my book while the storm raged outside.
Nothing.

Published on 02 Jan 2024

Harrison
young couple
6.0
Pleasant
Nice hotel and room
Location of the room was towards the front of the hotel where most of the noise was. It was tricky to get any sleep due to the loud thumping noises.
N/A

Published on 02 Jan 2024

Gary
young couple
10.0
Exceptional
Relaxed stay
Great location and facilities, friendly welcome as usual, my home from home when in Cardiff
First room Ive had with no usb points but borrowed two chargers from reception.

Published on 02 Jan 2024

Olivia
young couple
10.0
Exceptional
Very relaxing, comfortable and exceptional
The fabulous spa and pool facilities The friendly and helpful staff
N/A

Published on 01 Jan 2024

Joseph
family with young children
8.0
Very good
Very good
The location was great! The rooms were spacious and very clean. Good facilities, bar, food and pool. Staff very friendly and helpful.
The sofa bed, we had a family room, was extremely uncomfortable. Our son couldnt sleep on it as could feel every spring in the mattress!

Published on 01 Jan 2024

Edwards
family with young children
10.0
Exceptional
Excellent hotel
Everything...the staff are friendly..the hotel is clean.
N/A

Published on 01 Jan 2024

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