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Hotel

Mercure Albury

Ranked 4 out of 7 best hotels in albury

7.7
(1536 reviews)

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All Facilities for Mercure Albury

Category Facilities
Activities Happy hour, Themed dinner nights, Golf course (within 3 km), Fishing, Cycling, Hiking, Temporary art galleries.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities Air conditioning, Safety deposit box, Heating.
Food & Drink Fruits, Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Outdoor furniture, Packed lunches, Room service, Restaurant, Bar.
Safety & security Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras Key access.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Picnic area, Sun terrace.
Reception services Tour desk, Express check-in/check-out, Luggage storage, Concierge service, Invoice provided.
General Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Sun loungers or beach chairs, Fence around pool.
Transport Accessible parking, Car hire.
Outdoor & View Terrace.

Guest Ratings For This Property

7.7
Based on 1536 Reviews
100% verified reviews

Comfort

8.4

Cleanliness

8.4

Value For Money

7.8

Facilities

7.8

Reviewers Mention About Mercure Albury

Mercure Albury offers clean rooms with a mix of dated and updated d�cor. Guests appreciated the choice of continental or hot breakfast and the convenient location near restaurants and shops. The staf (Read More)f were friendly and accommodating, with some mentioning the bartender reopening the bar for them. A minor downside was the cold pool, small rooms, and an outdated lift. Overall, guests enjoyed their stay, praising the food, service, and value for money.

Guest Reviews

Toziva
young couple
3.0
Poor
Terrible
The rooms are decent
The cleanliness could be better The food is terrible from the restaurant downstairs

Published on 05 Jan 2024

Iwan
family with young children
9.0
Superb
Great location. Clean. Value for $$. Will definitely come back.
The room is very spacious and clean, perfect for a family and the beds are big too. Location is great as easy to find, ample parking spaces and near by city center so easy to find food and other things.
Amenities inside the room could be improved and supply important necessity such as bottles of water (instead of tap water) and facial tissue box for the room (not just toilet tissue rolls). Bar fridge needs regular cleaning.

Published on 03 Jan 2024

Jeff
young couple
1.0
Bad
Terrible experience
Nothing
Left a bottle of pufrume in the room Called 2 hrs after check out and they claimed it was never left

Published on 02 Jan 2024

Terry
family with young children
7.0
Good
Some staff were very arrogant. Breakfast was not acceptable. Two pieces of fruit toast came out like dry cardboard.
Proximity and easy parking
Some of the staff were very rude. One staff member refused to help with accommodating us because one of our three rooms needed a cot. There was no give and take at all. One family with 2 children under 5 needed to find alternative accommodation at 5pm. They knew we needed a cot because we stayed there 7 days before.

Published on 31 Dec 2023

Lisa
young couple
7.0
Good
Great spot for short stays
Location in central Albury and walking distance to all cafes, shops and restaurants
Bed was too soft but overall room size and cleanliness fantastic

Published on 28 Dec 2023

Val
family with young children
2.0
Very poor
Even for the price it was not wirth the stress
The latest cation was within walking distance to main town
Basic supplies, Upon arrival the strong smell of curry in reception area was very off putting. We were checked in to our 2 x third floor rooms when ch was minimalistic with 2 cups and 2 spoons provided Unfortunately I decided to use the stairs to go to reception instead of the lift and was trapped in the stairwell for 25 minutes before being found. I was unable to exit at any level including ground floor. The Staff member on duty advised us that the door is locked and only unlocked in the event of a fire. So be warned if there is a fire in this Hotel you may be trapped in the stairwell until a staff member unlocks the door! A ridiculous and extremely unsafe policy which I am confident is illegal. There was no signage to advise that the stairs were not to be used and they can be accessed from any floor. You just cannot get OUT! The Managers response to me upon a written complaint was nonplus. The CEO of Accor has not even responded,
(Read More)

Published on 24 Dec 2023

Teresa
young couple
6.0
Pleasant
Pleasant
Location

Published on 22 Dec 2023

Natalija
family with young children
8.0
Very good
Great overnight pit stop
Location, staff, comfy bed!
Bathroom outdated and had rusty/mould growing on bathroom ceiling

Published on 21 Dec 2023

Amy
family with young children
8.0
Very good
Very good
Comfy. Good size rooms. Comfy beds Nice pool
Rude wait staff in restaurant. 1st nighy we stayed

Published on 19 Dec 2023

Ashraf
family with young children
6.0
Pleasant
Pleasant
Central location.
Definitely not good value for money. At least a microwave and some basic kitchenware (such as plates) in the room were expected.

Published on 19 Dec 2023

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