Marriott Knoxville Downtown, Knoxville | Photos, Reviews & Deals @Holidify

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All Facilities for Marriott Knoxville Downtown

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Snack bar, Kid meals, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Games room.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Private check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Transport	Accessible parking, Parking garage.
Pool and wellness	Fitness centre.

Guest Ratings For This Property

8.4

Based on 148 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

7.9

Facilities

8.8

Reviewers Mention About Marriott Knoxville Downtown

The Marriott Downtown Knoxville received positive reviews for its Club Level option, clean rooms, and friendly staff. Guests enjoyed the communal gathering space and delicious breakfast. However, the (Read More)re were some complaints about the valet service lacking coordination and limited breakfast options. Overall, the hotel was praised for its cleanliness, updated facilities, and helpful staff. The lack of a microwave and pricey valet service were mentioned as drawbacks. One staff member, Nina, was specifically highlighted for her great service in the guest lounge. There were also comments about mechanical issues, but guests believed the hotel had potential to be a five-star stay once these were resolved.

Guest Reviews

Syed

young couple

9.0

Superb

Cleanliness

Enjoyed everything

Published on 03 Jan 2024

Dianne

solo traveller

7.0

Good

$30/night to park, and declaring it was valet only is unconscionable. There is nowhere else to park, except in gara

The lobby and adjoining areas were very nicely appointed.

Too easy access to the hotel rooms. Anyone could walk in and go up to any floor. Elevators should be accessed by room key only.

Published on 28 Dec 2023

Jenny

young couple

6.0

Pleasant

The hotel was nice, but not worth what we payed $240 per night plus $30 for parkkng. Next time Ill try the Hilton @ $160

Proximity to local attractions.

At some point in the night the AC switched from cool to heat and we werent able to change it back to cool! There was no fan or ability to crack a window! We woke up at 2:00 on FIRE and could not sleep. $30 parking -no one helped us regarding parking (valet, registration or check out) they said i should receive emails to register, but i never did & the guy at the parking desk was zero help. thankfully i didnt get towed in the night.

Published on 20 Dec 2023

Julie

young couple

10.0

Exceptional

Much better than the downtown Hilton.

Beautiful lobby, great bar, clean and comfortable room.

Our room faced a busy street and it was very loud, making it hard to sleep.

Published on 18 Dec 2023

Roy

young couple

6.0

Pleasant

Clean hotel

Good location, clean hotel.

We opted for the room upgrade with garden view instead of the city view. Turned out to be dried up dead plants and a view of the side of the building. Very disappointed. The bed and pillows werent comfortable. No parking, you have to pay an additional $30 for valet parking at the hotel.

Published on 09 Dec 2023

Schwieter

family with young children

9.0

Superb

Great hotel, just check your heat/air unit.

Very well decorated. The rooms were nice and the lobby as well.

The heat in our room was apparently not working correctly and when I told the staff at checkout they just shrugged it off and said Sorry. and nothing else.

Published on 08 Dec 2023

Glenda

young couple

3.0

Poor

I will not be back to this location. Had to go ask for clean glass , linings, they put in incorrect

Was not an option for breakfast at this location

Have my room ready and not try to put me in something I have or goings to pay for at the hotel advertise rate of $215.00 then change me at $ 600.00 a night.

Published on 06 Nov 2023

Angela

review category business travellers

8.0

Very good

Great location for convention center, comfortable and clean

Great location

Parking was pricey

Published on 05 Nov 2023

Philip

group

1.0

Bad

Terrible service. Lack of empathy. Refuse to help

Accidentally booked the wrong date. They were not amenable to changing or swapping, and charged me. Then wouldnt offer any kind of discount from the actual dates I wanted. Were happy taking the money and offering nothing to help at all.

The fact they were unwilling to help in what was a simple booking error. Despite me phoning from the uk, booking.com phoning twice. Plenty of other hotels in the area which I have now booked with.

Published on 31 Oct 2023