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Hotel

La Casa de la Playa by Xcaret- All Inclusive Adults Only

(2 kms from Xcaret)

Ranked 28 out of 39

9.7
(87 reviews)

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Location & Nearby Places

5.5 Km from city center

Carr. Chetumal Juárez, Quintana Roo, Mexico km 282, Lot 023 2, Solidaridad

4 Nearby Attractions

Eco-parks

1.8 km

Beach Time

2.9 km

Visit a Cenote

4.7 km

Explore the Mayan ruins

5.5 km

All Facilities for La Casa de la Playa by Xcaret- All Inclusive Adults Only

Category Facilities
Activities Bike tours, Live music/performance, Aerobics, Walking tours, Cycling, Themed dinner nights, Beach, Movie nights, Snorkelling, Canoeing, Fishing, Diving.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Adult only, Pet basket, Soundproof rooms, Pet bowls, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom Sauna.
Room Amenities Air conditioning, Heating, Rooftop pool, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Lockers, Key access, Key card access.
Common areas Sun terrace, Shared lounge/TV area, Chapel/shrine, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Pool and wellness Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Solarium, Foot massage, Public Bath, Hair cut, Make up services, Massage, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Couples massage, Fitness classes, Light therapy, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Personal trainer, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport Airport shuttle, Accessible parking, Car hire, Bicycle rental, Parking garage, Shuttle service, Electric vehicle charging station, Shuttle service (free).
Outdoor & View Terrace.
Shops Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

9.7
Based on 87 Reviews
100% verified reviews

Comfort

10.0

Cleanliness

9.9

Value For Money

9.1

Facilities

9.9

Reviewers Mention About La Casa de la Playa by Xcaret- All Inclusive Adults Only

La Casa de la Playa by Xcaret is highly praised by guests for its exceptional service, beautiful rooms, and delicious food. The staff, including butlers and waiters, are friendly and attentive. The h (Read More)otel offers unique amenities such as a chocolate and tequila room and a wine cellar. Guests also appreciate the access to nearby Xcaret parks. The resort provides a luxurious and serene atmosphere, perfect for a honeymoon or a couple's getaway. The only minor complaints were stomach issues and a delayed check-in.

Guest Reviews

Sarah
young couple
10.0
Exceptional
Exceptional
Its complete paradise
There was nothing I didnt like

Published on 04 Dec 2023

Kyle
young couple
10.0
Exceptional
Incredible and relaxing
An amazing place and I highly recommend. Even if the hotel is filled you wouldn't feel it since there is plenty of space and the staff is incredible. The base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there. The best food I've ever had at a hotel as well. Honestly there are too many good things to say about this place so if you have the opportunity, I highly recommend.
The butlers are great but could be more proactive at times. We sometimes had to 'discover' things ourselves (for example the room class we had allowed us to use the hydrotherapy section at the spa for free but I never knew and there was no mention of the beach grilling event)

Published on 25 Oct 2023

Elsa
family with young children
10.0
Exceptional
Total Relaxation
Service
All good

Published on 25 Sep 2023

Kyle
young couple
10.0
Exceptional
One of the most amazing places you can stay
The facilities and grounds are amazing, I like just walking around and looking at the architecture. The rooms are amazing and they really feel like home. Of course the best is the food and everything is top class along with most of the staff.
This was our second stay here and I'm kind of surprised they don't have wine pairings anymore with the Estero dinner, it's the perfect match for the level of restaurant. 90% of the staff is great but once in awhile you get some duds, the butler service this time was really kind of baffling.

Published on 28 Apr 2023

Pablo
young couple
10.0
Exceptional
Exceptional
Everything was on point
No complaints

Published on 09 Mar 2023

Kyle
young couple
10.0
Exceptional
Amazing experience and location
Amazing service, food, amenities, everything. It's in another class by itself. The place is small and very private, I loved walking through and just looking at the architecture.
It's expensive for sure, I tried to put that out of my mind though while there.

Published on 13 Feb 2023

Rosy
young couple
10.0
Exceptional
Our second time here and its absolutely amazing!
beautiful, quiet and very relaxing
Everything is beautiful

Published on 08 Feb 2023

Sunbeom
young couple
10.0
Exceptional
Best trip and staying I ever had
Clean facilities, kind staffs, awesome views, gorgeous dinings, private atmosphere
none

Published on 02 Feb 2023

Yifan
family with young children
5.0
Passable
Passable
Room and facilities
Services

Published on 22 Jan 2023

Shaoqian
young couple
10.0
Exceptional
Exceptional
swimming poor

Published on 25 Jun 2022

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