Iberostar Quetzal, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Iberostar Quetzal

Offering an otherworldly getaway, Iberostar Quetzal lies close to Playacar Beach. Featuring lavish and bright interiors, it has a classy charm. The three on-site restaurants serve delicious food rich in flavours. A spa and wellness centre and a sauna are available for relaxation. Guests can enjoy the view of palm trees and golden sands on the beachfront or bask under the sun. It houses an outdoor pool and a kids’ club and also provides on-site water sports facilities.

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Location & Nearby Places

Playacar Zona Hotelera (3.5 Km from city center)

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

4 Nearby Attractions

Beach Time

0.9 km

Visit a Cenote

2.8 km

Explore the Mayan ruins

3.6 km

Eco-parks

3.7 km

All Facilities for Iberostar Quetzal

Category	Facilities
Activities	Water sport facilities on site, Beach, Tennis court, Snorkelling, Diving, Windsurfing.
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Shallow end, Air conditioning, Safety deposit box.
Food & Drink	Breakfast in the room, Outdoor furniture, Restaurant, Bar.
Safety & security	Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Garden.
Reception services	Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Kids' club, Evening entertainment, Babysitting/child services, Indoor play area.
Pool and wellness	Spa facilities, Hot tub/Jacuzzi, Steam room, Swimming pool, Outdoor pool, Pool bar, Spa and wellness centre, Swimming Pool, Fitness centre, Beachfront, Spa lounge/relaxation area, Fitness/spa locker rooms, Spa/wellness packages, Fitness.
Transport	Electric vehicle charging station.

Guest Ratings For This Property

8.1

Based on 156 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.2

Value For Money

7.7

Facilities

8.3

Guest Reviews

Ana

young couple

10.0

Exceptional

Excellent experience

We loved the place and how it integrates the hotel within the garden. The buffet was very good and the personnel were also super nice and polite. The beach front was beautiful, and the swimming pool was also spacious. We also took a massage and the ladies were excellent!

We really liked everything, I would just recommend going outside the peak season. The hotel feeling was very nice, but I'm not sure how conformable would be at full capacity.

Published on 24 Dec 2023

Kerry

young couple

5.0

Passable

Food needs help

The staff was great

I have been coming to Iberostar quetzal since 2003. This was my fifth time there. When I came in 2003 and 2005, the food was absolutely phenomenal. When I came in 2019 it was just okay. Last year in 2022 I was greatly disappointed. And this year was the worst of all. I brought my daughter for the first time and all she ate was bread and butter and broccoli, and buttered noodles for dinner every night. There were some good items the problem is 75% of the stuff is really not that good. The Italian station is really bad that pizza is horrible. Also I don't eat at the hot dog and hamburger station cuz I can get that any day in Denver Colorado. The stations in each corner of the buffet basically serve the same thing every night. There were some good things in those stations but I ended up eating basically the same thing every night. Breakfast is the same way. 20 years ago the selection was a wide variety of stuff and everything seemed to taste really good. There was lots of seafood and ceviche and that was lacking this time. I really love everything else about the place but I don't know if I can come back

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Published on 13 Nov 2023

Gabor

family with young children

10.0

Exceptional

Excellent!

The location, food and all services, the stuff is very kind

We had 1622 US $ overpayment, Iberostar tells that this money must get back from Booking.com, they do not gave us any evidence or receipt about the payment.

Published on 23 Oct 2023

David

solo traveller

6.0

Pleasant

Pool is amazing, drinks excellent, room very clean and comfortable.

The food although good is very repetitive. Entertainment staff quite annoying at times, very loud at poolside to the point of painfully loud at times. Evening Entertainment when they had professional dancers good but other than that it is like being at a poor 80s butlins camp, karoke ranging from 4yr old to the vontrapp family and painful dances such as the macarena every night, they really need to up their ideas on an evening. Still enjoyable but needs a bit more imagination.

Published on 07 Sep 2023

Jayne

group

10.0

Exceptional

Great

Loved the jungle aspect, it made things feel like there was a distance when the reality everything was close by. The staff were great and friendly and wanted to help even when things went wrong. The resort was incredibly clean.

The sports bar, very uninviting. It was too hot and lacking atmosphere.

Published on 07 Aug 2023

Anonymous

young couple

10.0

Exceptional

The beach

I was told about a free massage think it was for my birthday which we told the check in team about. By the time I realized it was for a timeshare member club meeting to get the massage.

Published on 26 Jun 2023

Maily

family with young children

2.0

Very poor

not very happy and Mot enjoyable. my kids have nothing to do besides swimming and eating. The food was okay.

nice beach

my room. very hot. not enough ac. Electricity was turned off twice while Im in the shower. my room was not clean. moldy smell. poor customer service.

Published on 03 Jun 2023

Shere

young couple

8.0

Very good

It was an ok stay.

I liked the entry foyer, our room was decent it was a remodeled room. I liked the wildlife around the resort. The massage was really nice. Frank was really friendly, Maria gave the presentation, she was friendly as well.

Restaurants were not open on certain nights only four restaurants to choose from, which required reservations which was almost impossible to do. The seaweed in the beach was so gross. Upon check in the staff bombarded us to listen to a timeshare presentation. All this before we even got to the room. Air conditioning was not working properly. Ticket placed but still not better. The food choices in the buffet could have been way better. We went off the resort to get better food. Entertainment was not good. We would find ourselves turning in early. No disco.

Published on 15 May 2023

Nancy

family with young children

9.0

Superb

We had a fun and relaxing vacation with family, lots to do!

We loved the pool, beach with lots of seating and umbrellas, the staff was always friendly . The pool bar was one of our favorite spots. we loved the jungle paths with all of the wildlife, very well maintained . The fire show on the beach was amazing! The buffet was always very good, we tried 4 of the restaurants, the Japanese was our favorite.

We would have liked the entertainment to start a little earlier

Published on 06 May 2023

Giorgia

family with young children

8.0

Very good

Really great holiday, would go there again

great beach and pool area, snacks and drinks provided during the day and amazing quality and variety of food at the buffet for breakfast lunch and dinner. Activities are organised all through day and evening with no pressure to take part, my children loved Star camp and the foam party was great fun. Yoga on the beach at sunrise is top

Beds were on the small side and not too comfortable - but the room was spacious and clean - also really appreciated the balcony and air conditioning not shooting directly on the beds

Published on 17 Apr 2023