Homewood Suites By Hilton Wilmington Downtown, Wilmington

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Outdoor furniture, BBQ facilities.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Common areas	Outdoor fireplace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Board games/puzzles.
Transport	Accessible parking.
Pool and wellness	Fitness centre, Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

8.6

Based on 229 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.0

Value For Money

8.3

Facilities

8.9

Reviewers Mention About Homewood Suites By Hilton Wilmington Downtown

Overall, the reviews for Homewood Suites By Hilton Wilmington Downtown are positive. Guests appreciate the beautiful view of the Christina river and the helpfulness of the staff. The hotel has a nice (Read More)ly decorated lobby and clean rooms, with amenities such as a rooftop bar and fitness center. The free breakfast and cleanliness of the dining area are also praised. Some minor issues were mentioned, such as a noisy bathroom vent and difficulty reaching the front desk. However, guests generally recommend this hotel for its cleanliness, spacious rooms, and comfortable stay.

Guest Reviews

Sherae

young couple

10.0

Exceptional

Will stay again

Easy to find good parking room was nice with good features as well the staff was very. Polite and helpful

The room Door was just like crazy heavy

Published on 02 Jan 2024

Keri

family with young children

3.0

Poor

Staff super friendly

Tv did not work and they tried to bring us a new remote that didnt work engineering will come tomorrow beds did not have fitted sheet- just a loose sheet that exposed the mattress protector, no pillow cases on any pillows and no bankets for the sofa.

Published on 28 Dec 2023

Richard

review category business travellers

8.0

Very good

Location was perfect but not cleaning our room was unacceptable after nite one , verycall

Very good selection.why did they

Why didn't they clean our room after our first nite. . I did not pay to be a guest without clean sheets, dirty towels, unlikely we would stay there again with what to me is a lack of customer care and lack of cleanliness.

Published on 18 Dec 2023

Gabriel

family with young children

1.0

Bad

Locaton and river view are incredible.

Not worth the price of admission and bad service. Worst breakfast experience I've had, how does a place run out of milk as soon as they start serving breakfast, then take about an hour to refill the juice and coffee. Constantly let the food run out and take forever to refill. Staff seemed irritated that we were there. Asked for housekeeping via app and confirmed with the front desk only for no one to show up. Fridge with horrible smell, complaint registered, and nothing done.

Published on 30 Nov 2023

Anonymous

solo traveller

5.0

Passable

It was okay.

I loved the location I specifically booked this hotel because it was by the water

The fridge had a horrible smell The cookware and dishes were rusty There was a hole in the wall

Published on 29 Nov 2023

Jennifer

young couple

8.0

Very good

it was a great location and nice and clean environment

It was in a great location especially near the river walk so we could go for walks it was nice

there wasnt enough of parking . also the beds needed more pillows they were a little uncomfortable

Published on 26 Nov 2023

Jacqueline

young couple

10.0

Exceptional

great visit

very nice

nothing

Published on 02 Nov 2023

David

young couple

10.0

Exceptional

A peaceful location after a long day in the car.

Nice location along the Riverwalk and restaurants. Clean and spacious room.

A little pricey for leisure traveler passing through town and unlikely to use available amenities.

Published on 01 Oct 2023

Jones

family with young children

7.0

Good

I liked it

Breakfast good

The view

Published on 17 Aug 2023

Natalie

young couple

9.0

Superb

Overall had a great stay. Enjoyed morning walks on the riverfront.

Friendly staff and great location

Door to the room was very difficult to open. It took all our strength to enter and exit the room. It appeared to have been shaved but still not a good fit. Could hear others in the hallway having the same issue which resulted in the slamming of doors. The dining hall could use a secondary waffle maker. Not enough parking available for guests on hotel premises.

Published on 17 Aug 2023