Hard Rock Hotel Marbella - Puerto Ban�s, Marbella

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Category	Facilities
Activities	Live music/performance, Temporary art galleries, Billiards, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Soundproof rooms, Pet bowls.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Snack bar, Restaurant, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Garden.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Invoice provided, Tour desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Pets allowed, WiFi available in all areas.
Entertainment and family services	Evening entertainment.
Pool and wellness	Hammam, Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Solarium, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pool bar, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Shuttle service (additional charge), Shuttle service.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.4

Based on 2034 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

7.9

Facilities

8.8

Reviewers Mention About Hard Rock Hotel Marbella - Puerto Banús

The Hard Rock Hotel Marbella in Puerto Ban�s receives high praise for its excellent service, friendly staff, and entertainment. Guests appreciate the clean and well-prepared rooms, as well as the var (Read More)ied food and drink options. The location is praised for its proximity to amenities and activities. Some guests highlight specific staff members, such as Nerea, CR7, and Rodrigo, for their outstanding service. The hotel is considered a great choice for a holiday or escape from winter. However, one negative experience with a rude staff member is mentioned, and limited vegan options are noted.

Guest Reviews

Sara

young couple

10.0

Exceptional

Great

Amazing breakfast, one of the best in Europe, great choice and all fresh. Nice lobby area, pool, music.. Room was good, all sparkly clean. Free parking is really convenient. Super nice and kind staff- well trained and extra nice.

Beds were twin and detaching all time

Published on 04 Jan 2024

Paul

young couple

8.0

Very good

Excellent other than Guest Services

Modern, facilities and pool area. Most staff very friendly

Incorrectly named Guest Services and staff there who are in wrong jobs. Breakfast not as good as previous reviews.

Published on 03 Jan 2024

Gemma

young couple

9.0

Superb

Amazing !

The fabulous rooms, pool area , modern style hotel and wonderful staff that were all fantastic. The location was great 10 mins to puerto banus. As where So was impressed with this hotel spent the whole of Xmas here and so happy with our choice. Relaxed, at the pool in the sunshine and received the best service was wonderful !

Nothing was all amazing !! A bit of feedback just was only / choices of wine at the bar limited.

Published on 03 Jan 2024

Mitika

solo traveller

8.0

Very good

Very beautiful

The bar is overcrowded and just 2 persons to attend. I couldnt get my order one evening

Published on 03 Jan 2024

Javier

young couple

10.0

Exceptional

The facilities

It'd be good if they became more sensitive about vegetarians. There were options available but not always the food was properly labeled, making hard to know whether the dish was for vegetarians or not. Also, the staff didn't know. The soup never had a label either, and there was one tune it tasted like it was burned, and they served it anyway

Published on 03 Jan 2024

Linda

young couple

10.0

Exceptional

exceptional

Breakfast was amazing definately 5 star. Both pools were great one was for the quieter discerning traveller the other was more the party pool. we travelled in the winter but i am sure the party pool would definately had alot more going on.

loved the whole hotel especially all the music artists pieces and there pictures around the hotel. the reception was amazing and the staff were more than helpful. the br was definately the place to be in the evening as really had the vibey atmosphere

Published on 02 Jan 2024

Ann

young couple

8.0

Very good

Enjoyed our stay at the Hard Rock Hotel and would definitely go back.

Location was very good, close to the port and beach, although the hotel was by a very busy and noisy main road.The hotel has been renovated to a high standard. Beds were very comfortable.

Daily housekeeping - on one occasion only one hand towel left in room for two people and no bath mat. Had to phone to get these sent up to room. Also face cloths were in bathroom when we arrived, but not replaced and had to ask twice for some more, otherwise all good and room was cleaned well. Parking can be quite difficult - not enough spaces.

Published on 02 Jan 2024

Conway

young couple

5.0

Passable

It could have been better customer service

Day time was peaceful and relaxing and the staff during the day had a polite and positive attitude and went above and beyond for us.

Night time there were people playing extremely loud music at the night and security were not able to get them to stop. Staff at night were not motivated and didnt not have the same attention to detail as the day staff and everything was an effort. We were given the option to put drinks etc on our room then got overcharged and additional services put on our room at someone else expense.myself and my partner queried this on check out and we were right after they check the signed documents

Published on 01 Jan 2024