Edgewater Hotel and Conference Center, Gatlinburg

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Higher level toilet, Visual aids: Braille, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Heated pool, Air conditioning, Heating.
Food & Drink	Vending machine (snacks), Outdoor furniture, Vending machine (drinks).
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key card access.
Common areas	Outdoor fireplace, Sun terrace.
Food & drink safety	Breakfast takeaway containers.
Reception services	ATM/cash machine on site, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year), Fitness.
Transport	Accessible parking, Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.2

Based on 3258 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

8.3

Facilities

8.2

Reviewers Mention About Edgewater Hotel and Conference Center

This hotel in Gatlinburg is in a great location, close to everything and within walking distance of the main strip. The staff is friendly and helpful, and the rooms are clean and well-maintained. The (Read More) hotel has a nice layout and amenities like a heated pool, hot tubs, and an outdoor patio with a fireplace. However, there are some issues with parking, slow elevators, and noise from neighboring attractions. Overall, guests enjoyed their stay and plan to return.

Guest Reviews

Sarah

family with young children

4.0

Disappointing

Good and Bad

Location and jacuzzi in the room

The bed! Very uncomfortable!

Published on 05 Jan 2024

Amber

family with young children

10.0

Exceptional

It was nice. Older place but clean. Dont drive a big vehicle. Parking is tight and limited.

The breakfast was AMAZING!

The parking was horrid.

Published on 03 Jan 2024

Faith

young couple

10.0

Exceptional

Excellent

Location! Indoor and outdoor pool.

Published on 03 Jan 2024

Jennifer

young couple

8.0

Very good

Staff couldn't have been more friendly, especially when it was so hot in early November, and I fell asleep in the lobby chair, waiting for our room to be available Location was great to getting to the parkway.

I felt a little boxed in with there only being one way in and out (walking) to the parkway, unless you use the parking garage opening as well.

Published on 02 Jan 2024

Tina

young couple

10.0

Exceptional

Perfect location for New Years Eve festivities!

Located perfect for the NYE fireworks!

Published on 02 Jan 2024

Pam

young couple

7.0

Good

Nice room great location

Room was nice, a standard hotel room. Location is great for walking out onto the strip. Room was listed to have fireplace but it didnt. We were there for Christmas Day on way to see family. Staff was very nice. Breakfast was good also.

The problem with this hotel is the parking. It is an underground parking garage. But was built when cars were smaller. So it is very tight and honestly difficult to park in. Also the elevators are very slow and full. Walking down several flights of stairs with luggage is not really and option.

Published on 31 Dec 2023

Arindam

family with young children

8.0

Very good

Location was awesome

Breakfast could have been better

Published on 31 Dec 2023

Barbara

family with young children

7.0

Good

Location

The long waits at the elevator

Published on 30 Dec 2023

William

family with young children

8.0

Very good

All was fine with the facility, just need a way too quietly close room doors. Idiot tenants

Good breakfast, lots of choices.

Noisy tenants, no respect for others trying to sleep.

Published on 29 Dec 2023

Robert

young couple

7.0

Good

We might stay there again.

The quietness.

You can't take a shower without the bathroom floor getting all wet. The shower hose leaked bad, someone tried to fix it with tape. The bathroom basin is cracked and drained slow at times.

Published on 28 Dec 2023