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Hotel

Crystalbrook Riley

Cairns City (0 kms from Cairns Esplanade)

Ranked 13 out of 34 best hotels in cairns

8.6
(2070 reviews)

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About Crystalbrook Riley

Hotel Crystalbrook Riley in Cairns is a 5-star hotel with impressive facilities, including a stunning pool, fitness center, and spa. The rooms are spacious and equipped with the necessary amenities. The hotel's location is convenient, centrally located, and within walking distance of restaurants on the esplanade. The hotel is family-friendly, with a shallow pool and sand area for kids. Overall, the hotel offers a comfortable stay with friendly staff and beautiful amenities, making it a great choice for a luxurious experience in Cairns.

Top Facilities

parking

bar

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Location & Nearby Places

Cairns City (0.5 Km from city center)

131-141 The Esplanade

15 Nearby Attractions

Muddy's Playground

0.1 km

Esplanade Boardwalk

0.5 km

Cairns Aquarium

0.8 km

Australian Armour & Artillery Museum

0.8 km

Rusty's Markets

0.9 km

Nandroya Falls

7.4 km

Hypipamee Crater and Dinner Falls

7.4 km

Cairns Botanic Garden

8.4 km

Crystal Cascades

10.2 km

Lake Placid Cairns

10.8 km

Cape Tribulation

10.8 km

Skyrail Rainforest Cableway

11.3 km

Frankland Islands Boat Tour

13.9 km

Daintree Rainforest

14.5 km

Stoney Creek Cairns

15.9 km

See All Attractions

All Facilities for Crystalbrook Riley

Category Facilities
Activities Live music/performance.
Business facilities Meeting/banquet facilities.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Family rooms, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Accessibility Toilet with grab rails.
Room Amenities Air conditioning.
Food & Drink Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Restaurant, Bar, Coffee house on site.
Safety & security 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping.
Services & Extras Key card access.
Food & drink safety Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas Garden.
Reception services Tour desk, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
Physical distancing Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Parking, WiFi available in all areas.
Entertainment and family services Babysitting/child services.
Pool and wellness Spa facilities, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Full body massage, Spa lounge/relaxation area, Pool with view, Sun loungers or beach chairs, Fence around pool, Spa/wellness packages, Fitness.
Transport Accessible parking, Street parking, Bicycle rental.

Guest Ratings For This Property

8.6
Based on 2070 Reviews
100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.0

Facilities

9.0

Guest Reviews

Lisa
young couple
8.0
Very good
Great staff, lovely facilities especially the pool.
The pool was fabulous!
Didn't realise the rooftop bar wasn't open the night of stay until I booked.

Published on 03 Jan 2024

Fernanda
young couple
10.0
Exceptional
Wouldve loved to stay more days
Great facilities and pool area, the location is amazing and staff is great.
The bikes for hire do not have lights so the hiring ends kinda early.

Published on 02 Jan 2024

Rachel
group
1.0
Bad
Disappointing
The staff were extremely unhelpful and rude. We booked for a 1100hrs - 1200hrs checkin, however upon arrival we were told it was not ready till 1400hrs. There was no communication of this despite it being booked for over a month. We were then told there was no breakfast included even though we definitely booked it on the website. The staff were abrupt and had no intent in resolving expressed issues at the time. We stayed on the bottom floor with no view, despite paying and choosing for the room with a view. The cleanliness was ok and the facilities offered great poolside cocktails and food, however given the poorly attitude of the staff, the unhelpful demeanour and the fact we paid a hefty price for this stay, we definitely felt ripped off and let down, unfortunately we wont be back again.

Published on 02 Jan 2024

Sophie
young couple
9.0
Superb
Relaxing vacation spot
Facilities and location
Tried to call for over and hour to get a booking and no one answered the phone (assuming staff shortage on the day) other than that the staff at the desk were lovely and helpful

Published on 01 Jan 2024

Leasa
young couple
10.0
Exceptional
amazing & cant wait to stay again.
location, presentation and exceptional service.
Nothing.

Published on 29 Dec 2023

Xin
family with young children
10.0
Exceptional
My family had a great holiday break here. We all enjoyed it.
I will definitely come back next time for the pool. Its AMAZING, we spent a whole day in the pool and another night after that.
It would be better if they have air con at the lobby and restaurants.

Published on 28 Dec 2023

Olivia
young couple
10.0
Exceptional
The best hotel pool in Cairns with the nicest staff!
The room and bathroom were lovely and spacious. The pool was the star! So big so you never felt like it was too busy. All the staff were so friendly and helpful! Have already recommended this property to my friends and family. Absolutely LOVED our stay at Rileys
Nothing, it was perfect!

Published on 27 Dec 2023

Tina
young couple
10.0
Exceptional
Exceptional
The view was wonderful. We were extremely well looked after. If I needed anything the staff were quick and helpful to sort it out.

Published on 26 Dec 2023

Joseph
young couple
10.0
Exceptional
Overall pretty decent though.
Clean and nice view. Good value for money.
It was a special occasion and the staff werent particularly welcoming or excited for us!

Published on 25 Dec 2023

Darren
young couple
10.0
Exceptional
Exceptional
Great! Bar Great, Pool Great. Room 1104 probably the best hotel room in Cairns.that view

Published on 24 Dec 2023

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