The Byke Brightland Resort Pure Veg

All of us could have been accommodated in a single executive room, this was informed to us by Byke reception staff ie after we reached there. We paid extra for one room which was by default included in the package by Booking.com. We paid extra for the room, which could have been avoided. More so one room had breakfast option other didn't. But while booking we did select the breakfast inclusion for both the rooms. Also, Byke told us that all the rooms has in built breakfast option which we were deprived of because there was a technical error made by Booking.com. So we paid for our breakfast (1 room, 2 pax). The unnecessary expense of room and breakfast was where we feel cheated and would think again if we would like to book with booking.com next time.

But as of now NOV 2022 we faced few issues we could not ignore: 1. Breakfast was not upto the mark, we have had better. Who gives jalegbi fafda for breakfast over cornflakes and milk and juices? If they are aiming to cater to only Gujarati and Marwadi crowds they should advertise accordingly. Even our paid lunch was very sad, and cheap, but rather I would pay for la carte. BDW there is no la carte system, and an upgrade of breakfast or lunch or dinner is NOT possible. Its best to go out and eat rather. It feels like they want to cater to the senior crowd who are adamant on eating an extremely Indianised version only. 2. The washroom was so tiny, compared to the room which was so spacious. Plus no hot water, had to waste 3 buckets of water for a slight luck warm water which came only for 5 mins. When we asked they did not even care to bother offering a hot bucket of water. No exhaust fan in the bathroom, no window either. So no ventilation which means all the moisture and smell enter the room. The fittings though were branded, the shower did not work efficiently. 3. I had friends staying n other hotels, who paid half the price and got similar facilities. Not worth it. 4. Hotel voucher says checkout is 11Am. The hotel had a sign of checkout to be at 9 AM. 5. Even when the hotel had barely any checkin the next day they did not allow or a late checkout. 6. Hospitality isnt the best in Matheran overall, everyone - shopkeepers, Restaurants, hotels, etc - all are rude or blunt. They have a take-it-or-leave-it attitude which is off-putting, which even unfortunately Brightland had.