Hotel

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31
8.6
(236 reviews)

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This property has been featured in "50 Best Hotels In Surabaya ".

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Top Facilities

parking

bar

food

wifi

pool

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Deluxe King Room

  • Max 2 Adults
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    Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

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    Deluxe Twin Room

  • Max 2 Adults
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    Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

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    Premium Deluxe Twin Room

  • Max 2 Adults
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    Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

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    Club King Room

  • Max 2 Adults
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    This double room has a satellite TV, executive lounge access and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Club Twin Room

  • Max 2 Adults
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    This twin room features a tea/coffee maker, air conditioning and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Junior Suite

  • Max 2 Adults
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    This suite has a minibar, air conditioning and electric kettle.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Executive Suite

  • Max 2 Adults
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    This suite features a satellite TV, air conditioning and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Deluxe Suite

  • Max 2 Adults
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    Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

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    Royal Suite

  • Max 2 Adults
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    This suite features air conditioning, dining area and seating area.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Presidential Suite

  • Max 2 Adults
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    This suite has a executive lounge access, sofa and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Premium Deluxe King Room

  • Max 2 Adults
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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

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    Larger Room

  • Max 2 Adults
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    The well-equipped kitchenette features a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.

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    2 Bedrooms Family�Room

  • Max 2 Adults
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    Meals can be prepared in the well-fitted kitchenette, which is equipped with a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    3 Bedrooms Family�Room

  • Max 4 Adults
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    Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 4 beds.

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    Staycation Offer at Deluxe King Room

  • Max 2 Adults
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    This offer includes:- welcome amenities- one 60-minute massage for 2 adults- toys for kids and in-room tent

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    Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King

  • Max 4 Adults
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    The unit has 3 beds.

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    Two-Bedroom Ambassador Suite - Club Lounge Access

  • Max 2 Adults
  • Two-Bedroom Ambassador Suite - Club Lounge Access

  • Max 2 Adults
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    All Facilities for Sheraton Surabaya Hotel & Towers

    Category Facilities
    Activities Water sport facilities on site, Live sport events (broadcast), Live music/performance, Tennis equipment, Happy hour, Tennis court.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Others pool, parking, bar, food, wifi.
    Cleanliness & disinfecting Guests have the option to cancel any cleaning services for their accommodation during their stay, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Access to health care professionals.
    Miscellaneous Family rooms, Facilities for disabled guests, Soundproof rooms, Lift, Non-smoking rooms, Designated smoking area.
    Accessibility Accessible by lift, Upper floors accessible by elevator, Roll-in shower.
    Bathroom Shampoo, Slippers, Body soap, Hairdryer, Bath, Shower, Private bathroom, Bath or shower, Toilet paper, Shower cap, Conditioner, Bidet, Additional toilet, Free toiletries, Toothbrush, Sauna, Toilet, Bathrobe.
    Room Amenities Sofa, Clothes rack, Hypoallergenic pillow, Iron, Interconnected room(s) available, Socket near the bed, Air conditioning, Desk, Non-feather pillow, Cleaning products, Feather pillow, Wardrobe or closet, Dressing room, Seating Area, Safety deposit box, Ironing facilities, Carpeted, Trash cans.
    Food & Drink Wine/champagne, Kid-friendly buffet, Packed lunches, Special diet menus (on request), Kid meals, Bottle of water, Room service, Refrigerator, Restaurant, Dining table, Kitchenette, Dining area, Electric kettle, Microwave, Minibar, Fruits, Tea/Coffee maker, Coffee house on site.
    Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Security alarm, Fire extinguisher, Smoke alarms, CCTV outside property.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Executive lounge access, Wake-up service, Key access, Key card access, Wake up service/Alarm clock, Alarm clock, Lockers.
    Media & Technology Flat-screen TV, TV, Satellite channels, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Common areas Garden.
    Reception services Tour desk, 24-hour front desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, Concierge service, Express check-in/check-out, Currency exchange.
    Physical distancing Mobile app for room service, Cashless payment available, Physical distancing rules followed, Contactless check-in/check-out.
    Entertainment and family services Baby safety gates.
    Pool and wellness Steam room, Massage, Spa/wellness packages, Fitness centre, Foot bath, Fitness/spa locker rooms, Hot tub/Jacuzzi, Spa and wellness centre, Sun loungers or beach chairs, Spa lounge/relaxation area, Fitness, Hot spring bath, Personal trainer.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Bicycle rental.
    Outdoor & View Balcony, Terrace, City view.

    Location & Nearby Places

    Tegalsari (1.6 Km from city center)

    Jalan Embong Malang 25 - 31

    15 Nearby Attractions

    Tunjungan Plaza

    0.4 km

    Museum Surabaya

    0.5 km

    Monumen Gubernur Suryo

    0.6 km

    Apsari Park

    0.6 km

    Joko Dolog Buddhist Statue

    0.7 km

    Old Town

    0.8 km

    Balai Pemuda

    0.8 km

    Surabaya Town Hall

    1.0 km

    Monumen Bambu Runcing

    1.0 km

    Cheng Ho Mosque

    1.4 km

    Jalan Pahlawan

    1.4 km

    Indonesian Cancer Museum

    1.4 km

    Monumen Kapal Selam

    1.4 km

    Governor's Residence

    1.6 km

    Kalimas River

    1.6 km

    Klenteng Pak Kik Bio

    1.6 km

    See All Attractions

    About This Property

    Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices and free Wi-Fi throughout.

    Guest Ratings For This Property

    8.6
    Based on 236 Reviews
    100% verified reviews

    Comfort

    9.2

    Cleanliness

    9.2

    Value For Money

    8.6

    Facilities

    8.8

    Guest Reviews

    Aga
    family with young children
    6.0
    Pleasant
    under expectation
    The best location in town just connected with tunjungan Plaza Mall .the rooms were clean and tidy.Breakfast as always great, alot of choice of foods,drinks and fruits.Pantry very usefull.Amenities also great
    we're dissapointed when they(receiptionist) didn't let our daughter play piano at the lobby while on previous time the pianis promised us to ler her play.Also the the lady at the restaurant was annoying when she asked us to pay extra since we're 4 person but she didn't know that we're staying in family room....very rude.Actually she can check the list acurately before we lost our face at the front of our kids.Anyway,we might to comeback since we love the location

    Published on 26 Dec 2023

    Pras
    review category business travellers
    4.0
    Disappointing
    Not happy
    Nothing
    Staff knowledge atvreceptionist

    Published on 23 Dec 2023

    Brigitta
    young couple
    8.0
    Very good
    Very good
    Worth every penny, definitely gonna come back!

    Published on 14 Oct 2023

    Thierry
    review category business travellers
    9.0
    Superb
    Superb
    Very good hotel!
    The buffet at The Club is a bit light compare to other Five Stars hotel with Club section

    Published on 12 Oct 2023

    Saba
    review category business travellers
    8.0
    Very good
    Very good
    None
    None

    Published on 11 Oct 2023

    Yew
    young couple
    9.0
    Superb
    Stay is still alright and hope after upgrading so be good for the price we pay
    Location is good connecting to mall. So no worry about getting hungry.
    Some Rooms are old though upgrading is getting on. They are renovating the gym so current gym is very small and equipment are few.

    Published on 04 Oct 2023

    Novan
    family with young children
    9.0
    Superb
    Superb
    The spa was under renovation.

    Published on 17 Sep 2023

    Anonymous
    solo traveller
    10.0
    Exceptional
    Exceptional
    It was very nice and the staff was very polite
    As soon as you go outside it is in a bad part of town and is very dirty with many people looking to scam foreign guests but that is the case all over Surabaya

    Published on 03 Sep 2023

    Fick
    family with young children
    9.0
    Superb
    Good located hotel with good facility and nice breakfast!
    De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton
    The pool-water is too cold even in the afternoon.

    Published on 01 Sep 2023

    Zuraini
    family with young children
    10.0
    Exceptional
    Excellent
    The staff hospitality are so good
    Everything

    Published on 01 Sep 2023

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